Total Care Housekeeping Services

The service was okay. It wasn't outstanding and it wasn't horrible in any way. The girl came and she did everything I wanted her to do.

They asked if they could leave early, and I told them they could leave about an hour and a half early. I informed them the house was not very dirty when they started. I asked them if they did everything, they said they did, but they didn't. One broke my shower door but didn't tell me. The best thing about them was that they were very nice and came on time.

There was a mistake in the advertising location, the company communicated well and told me to get a refund. I got the refund the next day and they were very polite. Will not use in the future because they are too far away.

Providers were very nice and did a good job, but for 30 bucks an hour I expect amazing instead of good.

It worked out good. I have had better ones.

I have had some problems with illness with the scent since that time, and I have been in contact with them and they have been extremely good with helping me out with delays, their coming out to do their work. Well, I haven't had the work done yet, they have been very understanding. They seemed to be very caring when I explained to them what the situation was, and it's an ongoing thing and yet I have had some major problems that have cut me in. They seemed to be very concerned about making the experience a good one for me. I couldn't have asked for anything. I have already talked a little bit about, even thought they haven't come yet to do the initial job. I have talked a little bit just brushing on them helping me do some organizing in the future.

NIGHTMARE EXPERIENCE!!! I used them once. 2 girls showed up and we discussed what NOT to use on marble countertops and wood floors , NOTHING ACIDIC. 1 girl showed me what they "always" use and I approved. BUT the other girl DID NOT use the same cleaner. Instead she sprayed Comet with citric acid all over the marble countertops in 2 bathrooms damaging them immediately. The wood floors were streaky with a, gummy substance in places and liquid gold was used on the wood staircase and wainscotting. It wasn't wiped off leaving it greasy. Why they would use liquid gold is a mystery as my home is a year old so the woodwork is still new and undulled. I was charged $150 for 4 hours. Carmen Miller, the owner, came to my home to look at the damage and assured me it would be taken care of. She was kind, professional, and I trusted her. I got a bid of $800 from a marble repair co. and forwarded on to Carmen, along with their contact information. She stated she needed more info for insurance and would contact the marble repair co. I set the date and once repaired and it came time to settle up, I asked the contractor how Carmen was going to pay. He had never heard from her. SHE NEVER EVEN CALLED HIM. I contacted her and she claimed to be "blindsided" with this. And went on to suggest her girls didn't cause the damage and could have already been there as she doesn't know what other people were cleaning with. Basically, claiming no responsiblity. After a very heated, detailed conversation, she said SHE WOULD NOT PAY, I HAD TO PAY, and wait for reimbursement from her insurance settlement. No claim has been filed. I am 100% sure I will never see any money and this will end up in small claims court. Carmen Miller cannot be trusted, she does not stand behind her work, and her girls have LITTLE TO NO TRAINING WHATSOEVER. I would stay away from this company, they have no idea what they are doing.

I didn't dislike anything about their service. They did a decent job and did everything I expected.

We were happy with them. They were efficient and friendly. They got the job done well.

The first visit went very well, the personnel that provided the service were thorough and were personable. They did dishes, laundry which is not usually included in housecleaning services.

There is really no story to tell.

The girls showed up on time and worked very quickly and efficiently. They cleaned the whole house.

Eva, the wonderful lady who helped me out on this cleaning venture arrived early, was in "toon" with everything I wanted done and was such a PLEASURE TO WORK WITH! She was just GREAT! Her desire to please me was overwhelming - and I have not seen anyone in years take the pride she did with her work! Eva is a very classy lady, with great common sense and the desire to excel at her job! Every task she performed was completed with expertise and everything was totally completed, inspected, with all cleaning products, trash and everything removed as though she had never been there. THIS BLEW MY DOORS OFF - the few women I have previously hired to clean for me - needed me to perform 1/2 of what they were doing - get the equipment out, show AGAIN how to use - and provide everything and then clean up their mess as they left before even finishing the job! I was so excited with Total Care Housekeeping Services I will continue to use them and especially Eva - and I just love the "green" disinfectant they use and the fact I don't have to provide everything. Carmen, is a wonderful boss, a pleasure to deal with regarding cleaning days, etc. and it is truly EXCEPTIONAL to see an owner/boss who APPRECIATES her EMPLOYEES and ALL OF THEIR EFFORTS. I WOULD RECOMMEND THIS CLEANING SERVICE TO EVERYONE - IT'S RARE TO FIND SOMETHING THIS SPECIAL!!!!! Oh, by the way, Eva did such great job - I just had to give her a TIP and some fresh baked chocolate chip cookies!!

The young lady was friendly and eager to please. She did the things I asked her to do.

Awesome job! Would definetly use them again!

Rep was very fast, very good and did exactly what I asked her to do.

I purchased the 6 Hour Deep Cleaning Deal from Angie's List. One girl came promptly at 9:15. She was very friendly and I felt comfortable with her in the house. She did a great job. Started in the master and worked her way through the rest of the house. She was very good about the little details that I normally miss when cleaning. It got close to the 6 hour mark and she mopped her way out of the house. I am pleased and would use this service again.

The young lady arrived on time and was efficient. She cleaned the entire house including the oven and insides of windows. Great job.

The service is exactly what I had hoped for... They were punctual and professional and my house was well taken care of. The company owner even came by for a spot-check while the cleaning was in progress. I was very pleased and would use them again.

Arrived on time and performed service as agreed

I wish she could have got more done however, she did good at what she did.

My Dad had a stroke last year and I moved into his condo, originally to help take care of him and then to get the condo ready to sell. It was truly a mess. There were cobwebs on the ceiling fans, which hadn't been cleaned in at least 2 years or more, I don't think the brick kitchen floor had ever been mopped (certainly not in the pantry or laundry room), his version of "mopping" consisted of throwing a rug down and vacuuming. I had Kenisha as my cleaner and she did a truly outstanding job... all of the baseboards and places that need to be cleaned a few times a year had NEVER been cleaned and she got it all done. I actually couldn't believe she got to it all. I have rheumatoid arthritis and fibromyalgia and it's next to impossible for me to do some of this stuff. She was up on ladders and down on her knees and did an outstanding job. I can't afford to have my house cleaned on a weekly basis, but I will be having her back again. It was just lovely and a relief when I walked in after work. Kenisha was also a lovely person with a great personality and it was so obvious that she wanted to do a good job for me. I appreciated her so much!

Arrived on time. Was new with company, but did acceptable work. Did excellent job of cleaning the Range.

I would hire them again. They were prompt and got the work done to my satisfaction.

See the explanation above.