Total Care Housekeeping Services

I purchased the Angie's list big deal for 6 hours of deep cleaning for $99 out of the OKC area. I called to schedule my initial appointment shortly after I purchased it, hoping to get cleaning scheduled for the following week as we are listing our house for sale. I left a message. I waited a day and a half and called again after no call back. The woman who answered the phone was polite and professional. She looked at her schedule and didn't have anything available, but was going to contact some of her employees and see what she could do. In didn't hear back for more than a week. I called again. This time she was not in her office and didn't have her schedule and would call back. Two days later I called again. She finally got us scheduled! Unfortunately, I had to cancel as I was working and my husband's exam date got moved up for that date. Again, she didn't have her calendar handy so I couldn't reschedule. I left another message several days later just before Christmas. I haven't recieved a call back yet (today is 12/28). I'm giving the service an F. If I hadn't already paid for the service I would probably give up. I will update my review when/if the service is completed.

Overall went well. Only problem was inability of company to provide service on date first negotiated - supposedly short on staff due to illness. Had to reschedule for following day which was a serious rework of plans for balance of the week.

Contacted to set up appt. Called back quickly with time and date. Flexible with the times. Thought they might have to charge a gas charge $10 since they were out of area. Cleaned the house well. I was in and out of the house. Lots of Christmas shopping to do. Cleaning was wonderful. House smelt great! Would recommend!

CAME AS PLANNED AND WAS ABLE TO WORK UNASSISTED. DID A GREAT JOB V

The housecleaning lady arrived right on time, did very good work, and was very courteous and accommodating. She did all that we asked of her, and she was efficient and detailed in her work. The only unsatisfactory aspect of her work was that she used Liquid Gold profusely on our finer furniture, when we would have preferred more sparing use of a higher quality polishing product. The reason tht i gave Total Care lower scores for Responsiveness and Professionalism is entirely directed at the management. It was very difficult to get through to the manager, and when I left a message, I did not receive a return call. The worse offense happened when I took off a day from work, only to discover that no one was going to show up, which I was told later was because they had "so many out with the flu". Even if that were true, I would have at least expected the common business courtesy of a phone call so I did not have to take one of my vacation days off for nothing.

Excellent Service!! Very professional! Great communication! I would unreservedly recommend their services. The owner even came out to spot-check the work. Great attention to detail. I was very pleased with the work!

I purchased the 6 Hour Deep Cleaning Deal from Angie's List. One girl came promptly at 9:15. She was very friendly and I felt comfortable with her in the house. She did a great job. Started in the master and worked her way through the rest of the house. She was very good about the little details that I normally miss when cleaning. It got close to the 6 hour mark and she mopped her way out of the house. I am pleased and would use this service again.

It went great! She did a very thorough job, even getting areas I hadn't seen (or choose not to see) LOL

The date for services had to be rescheduled 2 times due to personal problems of the cleaning person. On the date the services were actually performed, the cleaning person worked 5 hours and had to leave but said she would return on a future date to complete the service. She returned (as agreed) on another day and we paid to have her work several more hours that day. Overall, everything went well, and we were satisfied with the work performed.

We called for weeks and left multiple messages for Carmon and could not get a return call for anything. Finally, we called the Tulsa number and got in touch with a person and within minutes had a return call. I specifically asked for a cleaner OTHER than the one I had for my Mom. GOOD MOVE!!! She loved the young lady that came to her home! She was punctual, friendly, professional, and a hard-worker! Mom said that she didnt think young people worked like that anymore! Mom was actually late getting to the house and the young lady started in the kitchen and had cleaned the kitchen (except the floors which they save for last) and even washed the windows before my Mom got there. She scrubbed the bathrooms, the living room and even the stairs going to the loft. Mom was extremely pleased with her attention to detail and her work ethic. Said that the young lady specifically asked what she wanted her to focus on and said that she would stay as long as it took to get the job done. She didnt take ANY breaks and cleaned from 1:00-6:45 non-stop. She would absolutely have THIS young lady come clean again!!!

Carmon was very responsive. Returned my calls and set up a cleaning lady right away. The young lady she sent out was about 15 minutes late but no big deal. She was very polite and cordial. She worked the whole time with the exception of her lunch break which she cleared with me first (of course you can break to eat). But she didnt work very quickly/efficiently. I have a medium-sized 3 bedroom/2 bath home. It is not spotless, but not dirty. It is "lived in." I told her my priorities were the kitchen, living room, dining room, hallway, bathrooms, and guest bedroom... so really a 1 bedroom home... When I think of DEEP clean - I expect the cabinet doors in the kitchen to be cleaned (with hot soapy water). I expect the windows to be washed. I expect the shelves and door casings to be dusted (even if that means getting a chair so you can reach the top ones). None of those things were done. She did what I would consider a surface clean, not a deep clean. An average job...

I left a list of tasks that I had prioritized along with a note that they might have a different approach and they could let me know if my list did not match what they were prepared to do. I arrived home to dirty bathrooms and entryways. The floors were swept and mopped and vacuumed, and the house was tidied up very nicely. I can't imagine how the work done could have taken six hours. When the follow up call came, I mentioned that I had never had a cleaning service that did not clean the bathrooms. The manager made an appointment to return if I would pay for two hours more, and they would work for three hours. I agreed, but they never showed up or called to explain why. So much for their "professional" cleaning service.

Jessica was magnificant! She observed things that needed doing and volunteered to help. I did not anticipate such detail and precisiveness - like she changed light bulbs. I was incapacitated a month then hospitalized three months. I'm now totally disabled, unable to do some things, and been told things I should not do. I was embarassed of the condition of my house. She put me totally at ease and did not judge. I'm at a loss for words to describe what a wonderful job she did. We discussed her returning, because there are more things I need help doing and cleaned . I called and made another apppontment.

When the housekeeping representative, Toy, arrived, she introduced herself and asked to be shown the house. We went through each room and I selected what was most important to me - the bathrooms, master bedroom and dusting. Toy started in the master bedroom with dusting and cleaning. She continued into the master bathroom, followed by the main bathroom and 2 other bedrooms. She dusted all shelves, furniture, ceiling fans and nick knacks. She continued into the kitchen where she did an outstanding job of cleaning my new stainless appliances. She even educated me on products to use on my stainless appliances. She mopped and vacuumed every room. I was most impressed that Toy was able to get the dog fur cleaned up from my house. Thanks Toy - you are the best!

Called the night before with an emergency situation and they were nice enough to squeeze me in after the other appointments for the next day. The girls were very friendly and nice to my dogs. They were very appeasing to what I needed at the time.

I can't say enough!! She took it in stride that I was working from home all day and that my 2 Shepherds would occasionally check in on her. :) Can't wait to have them back out on a regular basis.

Used Total Care on two separate occasions Oct 31, 2012 and the last date being 11/21/12. Although punctual the first team had to be reminded to clean the microwave and dust the bottom of vanities. One of the team members broke a jar of popourie and excused it as "I'm very clumsey". Noticed one team member was spraying Pledge directly on the furniture rather then on the dust cloth which could ruin the finish on some furniture. They sent just one person on the next cleaning appointment 11/21/2012 and although very professional I noticed after she left that almost every surface she cleaned, including the wood flooring, woodwork and furniture were all smeared. I had to go over the areas to remove the smeared finishes. Even the granite and microwave were smeared. If I had noticed before she left I would have mentioned it to her Although the price of the cleaning was very reasonable I don't t think I will use them again

I would without a doubt recommend using Total Care Housekeeping Services! I contacted Carmen Miller (who's in charge of all the scheduling, payment, customer service, etc) on a Saturday evening and she promptly got back to me the very next day around 5:00. I was super impressed with this considering it was a Sunday... It just goes to show how dedicated they are to serving their clients every need so effectively. It was such a breeze and an uncomplicated process to schedule and discuss my specific cleaning needs with Carmen. She assured me that I made the right choice in Total Care. I was easily fit in to the schedule for my deep cleaning appointment four days later my. It was absolutely short notice on my part but they didn't seem to mind at all! The girl that came and cleaned my house was wonderfully pleasant, prompt, and thorough. Her name was "Toy" and I would also highly recommend her to anyone planning to use Total Care. I am extremely picky when it comes to how I want my house cleaned and she exceeded my expectations. Use Total Care and you WILL NOT be disappointed! Thanks Carmen and Toy, it was a great cleaning experience!

She showed up early which was nice and was ready to get started. We walked through the house and then she started the cleaning. A little over 4 hours later she came to me and told me she was done. She cleaned the bathrooms, kitchen, living room and one bedroom. The majority of the work in each room was done and looked great. The top of the refridgerator was not cleaned and one of the ceiling fans was not dusted. In the kitchen she did a great job on the stove but the counters were cleaned around the items on it like the toaster and coffee maker. She was friendly and worked hard while she was cleaning and took minimal necessary breaks. She brought all of her own cleaning supplies and did not need to use any of mine. We would use them again and are looking at having them come on a continuous basis.

Experienced great service, was very very nice!

Worker arrived on time. Introduced herself, asked for a brief tour of the house and a list of anything in particular I wanted done. She returned to her car to get her supplies and started working. She didn't stop or slow down until it was time for her to leave. I'd have been perfectly all right with it if she wanted to take a break, but she didn't. She didn't skip anything or do anything half -heartedly. We were very pleased with her and her work.

I would without a doubt recommend using Total Care Housekeeping Services! I contacted Carmen Miller (who's in charge of all the scheduling, payment, customer service, etc) on a Saturday evening and she promptly got back to me the very next day around 5:00. I was super impressed with this considering it was a Sunday... It just goes to show how dedicated they are to serving their clients every need so effectively. It was such a breeze and an uncomplicated process to schedule and discuss my specific cleaning needs with Carmen. She assured me that I made the right choice in Total Care. I was easily fit in to the schedule for my deep cleaning appointment four days later my. It was absolutely short notice on my part but they didn't seem to mind at all! The girl that came and cleaned my house was wonderfully pleasant, prompt, and thorough. Her name was "Toy" and I would also highly recommend her to anyone planning to use Total Care. I am extremely picky when it comes to how I want my house cleaned and she exceeded my expectations. Use Total Care and you WILL NOT be disappointed! Thanks Carmen and Toy, it was a great cleaning experience!

Punctual. Friendly. Performed duties as requested.

I bought the half price 6 hour house deep cleaning because I detest cleaning. I'm a declutterer, but not a cleaner. With 5 animals, an old house and 4 busy streets around us, our house needed a lot of attention. I spoke with Carmen and she familiarized me with the process. Carmen was very nice and a joy to deal with! The woman who spent all day detailing my house was named Toy. She was so incredibly sweet and professional! She arrived ahead of time, didn't require anything from me to do her job and didn't even mind my cats "helping" her out. My main concern was whether or not I would feel comfortable leaving someone I didn't know in my house by themselves while I wasn't there. I even told my boss I might not come back to work if I didn't feel I could trust them. I had no problems going back to work after meeting Toy. Not only will I use this company again, I will ask specifically for Toy. She is such a sweetheart!! If I had had more money I would have tipped her even more!!

Overall, it went good. I have learned that you have to give detailed description of what you want done otherwise it doesn't get done.