Response from Total Care Housekeeping Services
Some housekeepers are incredibly quick and not as detailed. Some housekeepers are incredibly detailed and not as fast. This housekeeper is incredibly detailed. Many homeowners love that, but some prefer something closer to mass clean with less detail. When we speak to a client on the initial phone call, we attempt to figure out every clients priorities and match them with a housekeeper. Sometimes that match isn't perfect. That was the case here. Dusty is a fantastic, detailed housekeeper but that means that her speed is not at the very top. If you are looking for a mass, big picture clean then i could see how the detailed clean would miss the mark for you. Also, a small note about the "decorating" comment. We never "decorate" a persons house or go through any cabinets without being directed to do so by a client. In this case, the client had candles on her bathroom counter top that had been pushed into a corner and covered with hand towels. When Dusty cleaned the counter top, she moved all of the used hand towels to the laundry room, cleaned the counter top, then reset the entire counter top including sliding the candles out and into place. That is the same thing that we would do at every house. However, we did call the client after the clean and she was very happy with everything that Dusty had accomplished, she just wanted more done in the time. If this client wanted to book future cleans at that point, we would have recommended trying one of the six other housekeepers on staff that would be a little more quantity than quality.