Smith Brothers Heat and Air

Smith Brothers heat and Air and wonderful great people. Very efficient, on time and hard working

Work was done well and I am very happy with the overall install including the sales experience.

Mike was at my house within 15 minutes of first speaking to someone. They were able to service out upstairs unit and provide a few options for our downstairs. We ultimately decided to replace it, and within a few days it was in and installed. They were incredibly professional, quick and honest.

They showed up on time, did a great job. Very pleased.

Duane from Smith Brothers Heat and Air could not have been better to hire. Duane was very personable and helped out our situation. Our 20 year old HVAC went out and we had no heat for 4 days. Duane and Smith Brothers Heat and Air were able to get my new unit instal ASAP. Thank you guys!

It was GREAT!!! Duane and his guys showed up on time and got right to work. If it wasn't for seeing a shiny new A/C unit and a noisy-free return vent, I would not have known they were here. I HIGHLY recommend Smith Brothers Heat & Air to anyone.

I couldn't be happier with every aspect of this interaction and transaction. I highly recommend these men for either repairs or replacement. Friendly, experienced, respectful. They listened to my concerns and found the best solution for me. Well done!

Smith Brothers are pros at what they do. They arrived on time and completed the job a little earlier than expected. Very professional, answered questions and took care to make certain everything was in order when they left. I was impressed by their service. Jon T.

Fantastic. Smith Brothers gave us a competitive quote for a new heating and air conditioning system. They were quick, courteous, honest and professional on the install, showed up at 8:30 and were done by 1 pm. It was a relatively difficult attic install of a large 5 ton furnace but they handled it with no problem. They use highly rated American Standard equipment and this is the third time we have counted on them for new install. They are great after the sale with excellent and responsive service and support. I would highly recommend them for your HVAC needs.

This is actually the 2nd time we've used them & once again, were left very satisfied with their work and customer service. We called after hours & they called us back that night to get us scheduled very promptly. We'll definitely be using them for our main HVAC people from now on. I love finding good local "mom & pop" type companies to support.

Outstanding corrected all problems in minimum time and cleaned up after. Excellent work!

When I moved into my house, my heating and air unit was in very poor condition. I used a service that others had been using and I have had no problems. I have not had any problems with it. It is not a big unit, the unit is in my garage and it goes all the way up to the third floor. The price was reasonable. Yes, I would use them again.

They were quick to respond, very professional and completed the work very quickly.

The new central heating unit provided soft warmth all winter, the ONG bill was lower than with the 20+ year old system we replaced. On 3/19/17 the new central air ran twice and quit, I phoned Mr.Smith around 6pm, he said someone would be out on 3/20/17 to identify and fix the problem around 10:30am -- at 8:20am I returned their call, they arrived 30 minutes later and left within 20 minutes having identified that the float had worked correctly causing the system to stop working and explained the details so I could understand. This is what I consider service above and beyond even for warranty work! So far, I think anyone should consider this family-owned business as their heat/air provider! Mr. Smith and team, keep up the great service - especially for answering our calls and for your professionalism!

I called Smith Brothers on a Saturday because my furnace had stopped working. Based on a brief Saturday morning study of how gas furnaces worked and my own troubleshooting, I identified that the culprit was likely the draft inducer motor. A technician arrived a few hours later to confirm this diagnosis (in less than two minutes from the time he first laid eyes on my thermostat). So far so good. He stated that the parts stores were all closed on Saturdays in the winter but that someone would call me Monday morning with an estimate. I priced the part at various online parts stores and it can be ordered for anywhere from $80 to $150. Nathan from Smith Brothers called me this morning and told me that the part could not be obtained locally but that he had located a part in Tulsa and it would take "a couple of days" to arrive. Nathan quoted me roughly $750 for parts, labor and service call. I inquired about how much labor he estimated would be required. He responded about 45 minutes. I responded that the cost of the part appeared to be about $110. Nathan responded that the part cost roughly $350. I told him that estimate was awfully high and that I would decline to hire Smith Brothers to do the repair. After seeking a local recommendation, I found a local service company called Innovative Comfort Solutions. I called and was told that a tech would be out this afternoon. As it turns out, I got a call about 30 minutes later from the proprietor who said he could be over in 10 minutes, less than 1 hour from my original call. The tech from ICS arrived 10 minutes later as promised, spent about 10 minutes in my garage, confirmed the diagnosis and quoted me $350 for parts and labor plus $70 for a service call but that he would have to get the part from Amarillo and have it overnighted. All told, $420 plus tax on the part and whatever overnight shipping costs. I will write a separate review for ICS after the repair is complete, but $500 sounds about like what would be a reasonable cost given the cost of the part and the amount of labor involved. Smith Brothers, on the other hand, is a no-go for me. Every source I can find, including my second opinion from ICS, is in line with the part costing about $110 or so (ICS's quote was $350 for parts and labor, Smith claimed the part cost $350). Smith Brothers was offering to charge me $750 for a part that can be obtained for $110 or so and, by their estimate, 45 minutes of labor (it looks to me like about a 10-minute job for a few bolts and three wires). I'll leave it to you to decide if you think that's a reasonable charge for the services.

Last year, I chose Smith Brothers to service our 20 year old central air and later to service our central heat and have continually been impressed with their integrity, professionalism, attention to detail and responsiveness. Each service tech was on time, easily identifiable, professional, confident, polite and appeared to address my concerns with integrity (which is very important to me) in explaining my options and financing a new unit. The old heater had failed 2 years ago but had began working again. When it failed recently, Mr Smith the owner came, assessed and was able to locate the part which had substantially increased in price in two years but was willing to replace the part without pressure to buy a new system. We chose to replace the heat and air units, they arrived and completed the job within the time quoted with the same quality of professionalism and integrity as before answering questions and explaining what they were doing along the way, working together as a well-oiled machine! If you're looking for quality heat and air techs, strongly consider this team, they've been in business for over 20 years and their prices are very competitive.

He was very reasonable on the price and did a great job.

Kicked back and relaxing tonight in newly-air conditioned comfort, I must say we’re very impressed with our new American Standard HVAC equipment and the outstanding installation performed by Smith Brothers Heat and Air. In only 2 days, they removed the old furnaces and heat pumps and replaced them with two new R-95 gas furnaces in the basement and attic, two new Platinum heat pumps outside, rearranged some ductwork, created a condensation drain system from the attic, and added an additional return vent and 2 state-of-the-art thermostats of our choice. They were skilled, cordial, team-coordinated, careful, explanatory, and reasonably priced. They even vacuumed the plaster remnants from the newly cut return vent off our carpet before they left. We are highly satisfied with the work they performed, the products they introduced to our home, and their overall pleasant way of doing business. No wonder they have received so many yearly awards from American Standard!

The Smith Brothers crew was awesome! We received competitive bids for the work on a Wednesday and a Thursday morning, chose the Smith Brothers by noon on Thursday, and by noon on Friday the crew had replaced the A/C and the furnace, and we had cool air again! The Smith Brothers team set the bar for outstanding service!

Best provider that I've ever worked with. Do yourself a favor and call these guys instead of going with one of the ones that are on TV constantly. We bought a home a few months ago and knew that we would need a new system soon but were trying to hold on for one more summer season. The fan motor bearing started squealing and so we decided to call Smith Bros. They came out shortly and checked out my system. They promptly told me what the details were and found some other issues and then showed me what they were. My system was about to die as expected so the tech, Mike explained our options and said the owner would be giving me a call. Duane called a few minutes later and we scheduled the install for the next day. They showed up promptly at 9 AM as scheduled and got to work. Shortly after lunch the new system was installed and we couldn't be happier. Duane the owner personally came out to check on everything and get the project started. These guys are top notch. Clean up and removal was done very well and we didn't have to go behind and do a thing. Thanks Smith Bros!

I contacted Smith Brothers after one of my tenants said the AC unit was not working. They were out to the home within 3 hours. Duane contacted me letting me know the old system could not be repaired. Since I live in Houston and was unable to look at the system but took his word for it. He quoted me a very fair price to replace the existing system with a new American Standard unit. I was also surprised when he said he could have the work done by the next day. My tenant said the workers were very professional, clean and did a great job. I will definitely use them again in the future.

We have been completely impressed by Smith Brothers Heat and Air's commitment to provide their customers with quality and value in equipment and workmanship. Duane the owner is "hands on" in the company operation. He assessed our situation and was excellent at providing information and suggestions. Like most homeowners, what we know most about heat and air systems is when they are not working. We knew our 29+ year old system was falling behind in efficiency and performance. When the compressor failed to run with the first warm day a few weeks ago, we decided it was time to make the upgrade. Duane and entire install team are excellent communicators at patiently providing the explanations and information the homeowner needs to make informed decisions. Smith Brothers was "top shelf" about showing up for both estimate and install when they said they would. As I recall; I believe they made a verification call to let me know each time when someone was on the way. The company sent an install team with enough knowledgeable techs that the old equipment was being removed and replaced for both inside and outside units at the same time. Duane was onsite insuring the removal and install was underway and progressing as needed. The service/install techs were careful to avoid damage to our house while removing and installing heavy equipment. The team picked up and cleaned up well after the installation. The technicians were clear effective communicators at explaining operation of the system to the homeowner. It is obvious the company has experienced, qualified people who can handle our furture service/maintenance needs. The installation works fine and looks neat and professional. Smith Brothers was our fourth estimate. Of the four, one bid was competitive with theirs; but it was very clear that Duane was more effective at tailoring the equipment and installation options to our needs and expectations.

From first contact to the final results in less than week.

I am so glad my husband and I chose Smith Brothers to replace the a/c and furnace. Duane was extremely patient with my husband who wanted all the model numbers so he could compare for himself the units Duane said they would use to replace our old ones, and compare units and prices with the other heat and air companies we had contacted. I must admit, its been over 20 years since we had an air conditioner replaced so I was in a bit of sticker shock when I saw the prices that were submitted to us. However, after researching and doing a lot of comparison shopping both my husband and myself realized that we HAD to use Smith Brothers. Not only were they friendly and very professional, but speaking with Duane he explained their pricing and the different units both less expensive and more expensive and the pro's and con's of each. Never did we feel pushed or "talked into" using them. All of the crew that were there were really nice. They didn't seem to mind when I would talk with them, explaining what they were doing and how things worked when I asked. All of them seemed to get along with each other too, helping and working before they were asked. Never did I see ANY of them just standing around not doing anything. They did a good job cleaning up after themselves, and hauled all the old stuff away. I'd recommend Smith Brothers to anyone who asked. And, if I need something done that they do I have no doubt that they will be the first call I make. Use them, you won't be sorry.

It went very well. Smooth. Duane showed up at 830 as promised, and they were done by 1230. Outstanding service. All of the crew were very nice and professional. They cleaned everything up after they were finished as well.