Red Plains Plumbing

Some guys from Red Plains Plumbing came out to clear a slow washer drain but they just managed to get their snake stuck in my washer standpipe. Instead of apologizing and figuring out how to fix it, they claimed that this happened because of my drain and they would have to go straight to digging up the sewer line for $7,000 to $10,000! I told them I would not be doing that and asked for other options so they said a supervisor would call me back and left, abandoning their snake in my drain which was now completely clogged and backed up into my washer and kitchen sink... Fast forward through a couple of days of frantic calls to Red Plains which they didn't even bother returning and I called another plumber for emergency service. They were NOT complimentary and let me know the snake should not have been put through the washer standpipe and its four 90 degree turns, should never have been forced in until it knotted up, and after they removed it that Red Plains had used the wrong kind of head on the snake which was broken off inside the drain! What was just a slow drain was now a serious issue and I had spent over $700 but was much worse off than I started! I want to support small businesses like Red Plains because they're supposed to care more about their customers. Unfortunately with Red Plains, they weren't able to provide the resources, professionalism, and knowledge that a larger company would. Their office manager called and tried to help figure out a way forward but must have been overruled because a return visit to fix the problem lasted less than 15 minutes and Red Plains sent me an email saying there was nothing they could do. When I tried to find out what happened (again leaving many messages with no return calls) they just told me I should go with another plumber! Following their advice, I called a larger, more reputable company and what a difference it made! In less than the time it took Red Plains to get their snake stuck and block up my drain, the experienced plumbers found exactly where the head of the snake was lodged in the Y with a nearby floor drain, sent a camera down the floor drain to look at what it would take to remove the stoppage, and cleared the stoppage through a nearby cleanout that the Red Plains plumbers had just ignored! Instead of defaulting to the most destructive (and expensive) option, the new plumber had the tools and experience to correctly diagnose the problem and figure out a way to fix it where Red Plains couldn't. To cap it all off, Red Plains flatly refused to refund the charges for their "drain cleaning" which started this mess (be careful with all the fine print they put in their invoices which make you wave their liability for damages they do) so this was a costly lesson for me. In the end, what it comes down to is that you want to work with a company who will do what they say they will and help you even after they make a mistake. Based on what happened to me, I want to warn everyone that company is not Red Plains Plumbing. If you're considering hiring them then I hope the same thing doesn't happen to you too!

They did a very good job, they were very friendly and answered all my questions.

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No problems, fixed tge first time

.I am a do it your selfer and only contract out work that needs to be done by pros like plumbers and electricians. I first contacted a plumber from another referral site. Two young men came out and looked the job over and quoted me $850.00 to do this job. I got the impression that they were quoting high because they didn't want to do the job, since it would require them working through 3 different attics to get the gas line over to the fireplace. Frustrated with the estimate, I went to the fireplace store "Fireside Concepts" and talked to Jason the owner about what had just happened. Jason gave me a lot of great advice on doing this job myself, and told me to call Steve at Red Plains Plumbing. I went to the Home Depot and talked to the plumber there and he told me I could run the gas line through the attics myself and save myself some money. He explained about the flex gas line and how to run it. The 1/2 inch by 75 foot roll of flex pipe at The Home Depot was $125.00 plus tax. It took myself and my nephew about a half hour to run the gas pipe. I called Steve and he said he would send someone out first thing in the morning. The guys arrived about 9:30 and after spending a few minutes figuring out where to tap in to the existing gas line they told me it would be a service call plus parts and got right to work. The total job took a little over 2 hours and along with the parts that were needed the total cost charged by Red Plains Plumbing was $337.50 the guys were great and were very knowledgeable. They didn't waste anytime and cleaned up after themselves. I am very pleased with them.