Rapid Water Heaters

The plumber showed up on time and went straight to work completing the job in a VERY timely manner. Professionalism was a high priority with this gentleman.

Workers were very professional and courteous.

Technician did a great job. I was just going to get an estimate, but Tim had all the parts needed to get the job done.

They were very courteous and on time.

He was very knowledgeable. He provided good explanations about what caused the problem and how.

They were great. They made a mistake booking my appointment for the wrong day and gave me a discount for their mistake. They installed the new heater and hauled off my old heater in under 90 minutes. They even took the time to train me on how to light the pilot light and explained how the safety sensors worked.

professional and knowledgeable

I thought that they did a great job but I thought overall that since it only took 30 minutes to install that I had to buy from them (I couldn't purchase it online) that I recommend shopping for the product online first, hire a handy man, and you can save over $1,500.00 towards installation. For 30 minutes of work I paid $1,100.00 in labor and I could have purchased the water heater for $1,300.00 online but it wouldn't get warrantied unless it was bought directly from the plumber. Therefore, I paid $2,400.00 for the water heater.

Fair price good service

Prompt and courteous service. I would highly recommend this company.

This young man doesn't do anything but work on water heaters. He is very knowledgeable about heater and can any questions that you may have. He arrived when he said that he would, he had my problems solved quickly and he cleaned up after himself. I am very pleased with the work that I had done.

Fast and friendly service! Great products and great work!

I had a great response time between looking for a plumber and when I was contacted. They came the very next day. I am pleased with the service provided and how professional they were. My only negative comment is that I think the water heater replacement and service were a bit more expensive than average.

A little pricey but he showed up same day and did an excellent job.

Bad experience as no one showed up for the scheduled appointment. I did receive a call from another contractor who said he was contacted from John with Rapid Water and said he would start the job tomorrow (this call was 2 1/2 hrs into the 4 hour afternoon window to start work). I tried to call rapid water to verify they were not going to be able to make the appointment and had to leave a message. No one called back. Very unprofessional. Waste of my time.

did a great job fast and professional

Very Professional

The technician did a great job, just felt the price of $1400 for hot water tank installation was too high.

It is pre-dawn, early spring, on a Wednesday. 3 of the 4 people under my roof are scrubbing away during their morning shower routines when suddenly water is flowing thru the ceiling of a ground floor utility room. I rush upstairs to the attic where a pair of 14 year old 50 gallon ginormous rust buckets in series sit oozing and gurgling water from atop the heating cylinder from hell. The sad little drain pans were no match for the Niagara River flowing over the metal falls. It was a hot mess. Water heater number one was dead. In spectacular fashion, she was spewing forth her last gasp of lava hot agua, she gone. I closed the valve and heard the instant screams of 3 shell shocked people suddenly doused with frosty showers. Enter John Crossett, hydro-mechanical genius and champion of cold showering misfits. After a quick search and some due diligence on my part, John called me back in like 18 seconds. He showed up the same day to bypass one lame mule to allow the second to still function, which made me a hero for giving everyone hot showers again, thank you for that one John. I took the credit, my apologies. He gave me a quote to replace my setup with several (4 to be exact) options and explained each in detail with the pros and cons for me to ponder while making a decision. Although I was very reluctant to consider a tankless setup, he explained to me the value in replacing two units with a single self-contained tankless unit with its 99 percent efficiency. After he left, I weighed my options. It made no sense whatsoever to do anything other than a tankless. So I called him back like 6 minutes after he left and said yes. Put me on the books at your earliest convenience. And so he did. A very short 48 hours later on this beautiful Friday afternoon, I am now the proud owner of a shiny new Navien NPE-240S and all of its high-tech splendidly efficient glory. The two behemoths are gone. Without a trace. Well, except for the wee bit of drywall I still need to repair downstairs but I digress. The install was quick and painless. Anything but arduous and long. You have to appreciate a mechanical professional who: A) is a one man show hauling around all that old equipment, 2) knows the product inside and out, and C) doesn't leave behind a trail of disaster behind him. John is super-fast. He was in and out in just over 3 hours. Clean as a whistle, I mean it's refreshing to have a plumber who doesn't take a break every ten minutes to suck down a Marlboro then leave the smell of ash tray lingering for days, or track insulation bits from stem to stern while traipsing up and down the stairs with full on plumbers crack. I'm not judging, I used to be a smoker and must admit I have a bit of plumbers crack, so don't take offense if you are this plumber and happen to be reading the glowing review of your competition. I'm just saying, John isn't that guy. He has a job to do and he does it well. He answered my list of questions about maintenance and pretended not

John provided amazing and quick service. They definitely know their business and can speak to the pros and cons of putting in a tankless unit. We are very happy with the Navien tankless water heater we installed.

Great job good value.