Precision Door Service OKC

They provided an estimate to us on the spot. They explained the process to us and were excellent with the estimate process.

I have used Precision before on a spring repair, so I decided to get a quote for a new door to match the house. It was quick and painless all via online/email. We scheduled it, and the technicians (Matt and Jack) called before they arrived and we're punctual. They were both very nice and informed me of all I needed to know about my new door and best ways to maintain it. Would highly recommend this company.

I was very happy with them.

Great. Came out that evening and fixed it quickly.

Precision was the only local company open and willing to give me an actual appointment on the weekend (one company advised as being in Oklahoma City was actually from Fort Worth!). Thankfully, they were able to fix it early the next morning and had the replacement parts on hand. The repairman explained the situation clearly and quickly installed two springs. Will definitely call them again if I need garage door work!

My first clue should have been the $49 service fee to give a bid, but they had such good reviews and I prioritize quality and value over basic price. Techs were super nice, on time. Told me that I needed safety cables for the door as well - no surprise there. However, they quoted me $550(!) to install a new opener (including $70 for the safety cables). A little haggling and they offered an option for $450 - their lowest possible price. The other bids I'd gotten ranged from $275-350. When I asked why their service was worth almost twice as much as other installers, they couldn't convince me. I paid them the $49 fee for the service call. Then I scheduled another reputable OKC company to do the same job for $350.

Chatted via their online chat system the night before to set up an appointment. They set it up to be there between 3-6pm the next day. They called to let me know they were on their way about 30 mins in advance and were here by 3pm. Explained some options and fixed the spring within about an hour or less. Smooth transaction.

DO NOT CALL THESE PEOPLE! My garage door opener chain was moving but the door was not moving up or down and my door was stuck down, so I called Precision to come and fix it. They set up an appointment for me and I was relieved to know it was going to be fixed. Instead of coming out, the technician called me to see if he (me on a ladder) could fix it over the phone. I told him right away I wish he would just come out and fix it, but I got on my ladder and tried to understand what he was telling me. He got frustrated when I couldn't find the part he was talking about and said that he was not going to come out because the $49.95 service call wasn't enough for such a small repair. I told him the money part didn't matter, that would pay him $100 because it was not working and I needed it fixed. He still said no. I told him it sounded like their business did not want to help me and he said he'd have someone from the office call me, but no one ever called. I was flabbergasted at this absolute lack of customer service and the fact that they decided my problem wasn't worth their time without ever actually even seeing my garage door to properly diagnose what it needed to fix it. I'm a 66 year old widow and I belong to Angie's list because I have to depend on service providers to do repairs for me that I am incapable of doing myself. Now I have to call another garage door service to have someone fix this. This absolutely makes no sense. How in the heck can they tell what's wrong without even bothering to look at it first? I have to say this is a first for me, and I guess since they assumed, without even looking at the door, that I didn't have a big dollar repair, I wasn't worth their time. The end of the story is that I still have a garage door that is stuck down and needs repair by someone!

He responded promptly to our inquiry, and made an appointment to come out to our home to look at choices and view the different prices. He had lots of color brochures for us to look at, and had information on hand with an iPad to give us prices. He explained the installation process, as well as the time involved in ordering, delivering, and installing. His wife called to confirm everything...they also sent us e-mail estimate and confirmation of installation date. On the day of installation (for which he arrived promptly), he noticed a slight defect in one of the doors (which I had not noticed), and pointed it out to me, and informed me that he would order a replacement part at not cost to us and install it as soon as it came in. I felt that they were very professional and I am very pleased with the results.