Poolside Concepts. Inc.

She keeps her word and is trustworthy.

She keeps her word and is trustworthy.

I recently had the pleasure of working with Poolside Concepts to remodel my pool and I couldn't be happier with the results. Liz, the owner, was a pleasure to work with. She was extremely knowledgeable, attentive, and helpful throughout the entire process. Liz listened to my ideas and provided valuable input to help make my vision a reality. The team at Poolside Concepts was professional, skilled, and completed the project on time and within budget. The transformation of my pool is truly remarkable and I am beyond thrilled with the final result. I have received numerous compliments from friends and family on how beautiful my pool looks now. I highly recommend Poolside Concepts for anyone looking to remodel their pool. Thank you Liz and the team for your exceptional work and customer service!

There’s not much that I can say positive about Poolside Concept, Inc. Liz the owner, she uses sub-contractors for every part of the re-model of pools. The tile crew chipped off the 3X3 tile we were keeping in place and said nothing to us before doing it. These tile lined the front top lip of the stairs and benches in the pool. I believe that lack of communication was the problem in this case as well. Then the tile crew was supposed to remove all and replace the caulking that seals the top of the wall tile to the coping. They left numerous voids in the sealant as well as a 12” long section that they didn’t even try to tool in place. Poolside Concepts were aware of the problem with the tile, for three weeks before they installed the new plaster. They just neglected to take care of the problem. The plaster crew cut off a pipe that had a cap on it and did not install a new cap, they simply filled it with plaster. Also, that pipe has black around the outer side of the pipe which looks

Poolside Concepts gave us the pool of our dreams! I didn't even think our new pool was possible. Our original pool, built in the early 60s, had seen its better days. Liz came in and listened to what we wanted. Told us about the features she likes to incorporate into her clients' pools. All i can say is, wow, wow, wow! Ask her about sun deck, bubbler, ceramic inlays, etc. We have the most amazing pool now, and Poolside Concepts did it all on time (despite monsoon-like rain) and on budget. I will be using Liz and Poolside Concepts for ANYTHING else I want\need done to my pool. I won't let anyone else touch it!

Liz was extremely responsive, provided sound professional advice for our project. Plaster job rated 5.

Liz was easy to work with, responsive and kept our project moving. Very happy with the results!

Trustworthy and wasted no time.

They did great work. The owner was very polite and informative. Kept me up-to-date with what was going on.

Very thorough explanation of procedure and what would be included in resurfacing my pool. Gave several more options on start time and surfaces to choose from. Price was right also.

Liz, the owner, was very professional. Work started when promised. The three brothers who did the tile and coping were excellent. Whoever applied the Deck O Seal probably didnt know what they were doing, and it looked awful. Liz made sure they took it out and reapplied, and it looked much better. I actually started noticing some problems with the plaster within a few weeks- streaks and staining. Liz made sure the plasterer came out and looked at the problem. No one knew what caused the problem, but Liz took care of it. The pool was re-plastered with all the steps necessary for the process. The pool looks great. I highly recommend Poolside Concepts

The final result is excellent. The only problem was several delays in getting work. Started job in May. The crew would work for a few hours then I would not see them for a week or two. Final finished on September 30th with the exception of a few minor things that needed to be fixed. Delays were due to a crew no longer used.

Special attention from owner (Liz) throughout the renovation of the pool.. Coping, Tile and Plaster..looks better now than it did 15 years ago..POOLSIDE CONCEPTS RULES!!

I was delighted with Pool Concepts. I had a fairly small job to do and was treated as if I were spending a million bucks, from first introduction to filling the pool. We even have a pair of ducks that visit every night! Can t wait to swim.

Met with Liz twice. She gave me a quote and the work started the next day. My pool was in bad shape. They are not completed yet, but so far I think we will almost have a new pool. It is looking good. Randy P.

My pool is about 27 years old and was in poor condition. Liz provided the best quote for a new tile/coping and plaster job for the pool. The job was completed on time and budget. We experienced an issue with one of the skimmers and she arranged for the repair and oversaw the job. This was an additional charge but I was confident she gave me the best price for the work and the plumber did an excellent job as did the rest of her crew.

Our pool was 40 years old and needed to be re-everythinged! Poolside Concepts created an amazing oasis in our backyard with the most amazing pool with a brilliant color and exquisite tile and coping. We are delighted! Thank you, Liz.

Liz was the only quote (out of four or five) I got that was detailed. She spent time explaining the process to us and what it would entail. We got the quote in October but we weren't ready to have the work done until June. When we called her, she scheduled us much quicker than I expected. She checked in on the job daily and always returned phone calls and text messages. She was a pleasure to work with and we are having her crew repair our decking next. I would definitely recommend Liz!

Poolside Concepts, Liz and her crew great job, pool completed in 28 days. Helpful walked me through the process and returned phone calls, She was able to complete an itemized list of work to be done. Great Job Thank You Greg

Liz and her team did a great job resurfacing and re-tiling our pool. She is responsive, detailed and takes her time with you. She explained every step of the process and ALWAYS RETURNED PHONE CALLS IMMEDIATELY. We did have one issue when the tile guys installed the wrong tile. Liz gave us a couple of options and we had her replace the incorrect tile. She did it without complaining, never tried to make an excuse, just simply fixed the problem. You can't ask for much more than that. One suggestion during the sandblasting phase (which is why the rating is 4.5 vs. 5.0) is to put towels or something in your skimmer before they sandblast. We ended up with sand in the multiport valve and had to clean it a few times to get all the sand out. Other than that it was a great experience, she didn't try and oversell us something we did not need, didn't find any "hidden problems" that would have increased the cost and she did what she said she would do. I have NEVER written a positive review for a contractor before, but Liz is the real deal. She is all about customer service. Thank you Liz.

Project was completed and looks very good. Did take a while to get the project off the ground. Seemed as though it was bit longer to get it initiated than I had expected. Otherwise very satisfied.

Liz with Poolside Concepts was incredibly responsive from start to finish including phoning me virtually immediately after submitting my RFP on Home Advisor and then driving an hour to meet with me the very next Sunday to look at the job. I would tell from the time and attention she gave to looking over my pool prior to even discussing what was needed that she knew what she was doing. We then talked options for my pool and the pros and cons that she presented regarding alternative approaches to my renovation were exactly what my prior research had shown. I went with all new tile and quartz plaster. The work was done on budget and ahead of schedule even though I am located an hour's drive from OKC. Her craftsmen, tile people and pool people were very attentive, careful, polite and timely. I pleased enough with my experience with Poolside Concepts that I have requested a quote from them for another aspect of refurbishing my 30 year old pool: total heater and filter equipment replacement. I predict the same excellent customer experience with that project.

Bottom line: the quality of work for the price is excellent and I recommend Poolside Concepts fully. I had new plaster, new tile, new LED lights and repaired coping for my 25 year old pool done by Liz and her crew. I think that Liz is a person of genuine integrity and any problems that we ran in to, she took care of to my satisfaction. She gave me an upgraded tile selection without charging me the added price because my other selection was on 6 week back order; she added matching small tile accents to my steps that weren't there before; she gave me a new pool brush and came out to make sure that all my chemicals were balanced once the pool was full. My only real complaint was a communication issue about the coping repair (which she resolved to my satisfaction) and that the labor crew didn't have the attention to detail that they could/should have, resulting in two sloppy looking spots. Ultimately, the pool looks great...if not perfect...but I am also a Type A personality...so take that with a grain of salt.