Mr Comfort

We had to have a gas valve replaced on our hot water heater. It took the technician about 10 minutes to do the replacement and the total came to $573.00. My husband found that a bit expensive for such a quick call so looked up the price of the replacement part. We found it in a number of places for $200 or less, so we were charged $373.00 plus parts for a 10 minute job. I would not reccommend this company and regret using it.

WE had used this company prior and had a fair experience, so we called again when a pipe burst between the slab and wall. We requested the same salesman, who came and assessed the damages. He wanted to call a leak locater but had an appointment so he had a colleague come meet the leak locator. When Robert returned he stated the locater and co-worker had not done what he asked so he walked from the job, leaving the coworker to make the repairs. It was thanksgiving and they said they would return the following monday to start. We put my father in the hospital for cancer the day after thanksgiving. On monday they arrived and corralled my mother into signing a contract without allowing me to review the agreement. One of my original stipulations was to have a manifold added during the replumbing of our home Both Robert and the Coworker agreed and understood. When the job was completed, my mother paid the balance due in full, received a paid in full letter and, then, I discovered there was no manifold. I went to the manager, (found out later he was the owner) told him my dilemma, and he said he would check into it and call me back. Next day he calls and tell me they undercharged me and if i would pay the balance, that we owed, they would come put in a manifold. Funny, the balance we were given was about the cost of a manifold and a little labor. They never completed the agreement, sent bills to my mother for over a year demanding payment for this mysterious balance and we still have an incomplete job... I feel they took advantage of my mother's ignorance in plumbing, during a vulnerable time with dad in the hospital. Horrible, dishonest, shady.. experience. I would never use this company again. **Also, the Manager/Owner explained to me that these guys have a minimum price they have to charge and anything they can add above and beyond that is bonus for the salesman/installer. Basically they can jack the price to anything they want so long as you will pay

Very nice to deal with, come out pretty quick. They don't charge for anything extra.

Have been a customer of Mr. Comfort, was ARS, for several years. Have purchased heating, and air units, and water heaters from them for our houses. The Maintenance plan they offer is outstanding, with a spring and fall tune-up, changing filters as needed, the units work efficiently. Very professional, friendly, efficient, knowledgeable technicians and staff. They always go the extra mile and provide exceptional customer service. Roger and Michael are absolutely the best.

The technician was very nice and personable. Did the work in short order but thorough.

It went very well. He was very professional and explained everything to me. He worked in a timely manner and did not leave a mess behind.

They have really quick service. They are clean and know what they are doing and they have been able to help with any problems we have had.

..The work was performed on a rent house. The renters had stop up toilet and call Roto Rooter.. They cleaned the sewer and told the renters that there were alot of roots in the sewer. Ten days or so later the renters called Roto Rooter again because of the same problem. They came out and said the line was collapsed. The renters contacted us and we ask Mr. Comfort to check it out. They informed me they would have to use the camera to run the lines and see what was going on. They quoted a price of $350 but charged $365. Jim Maynard call back after getting the camera results and talked for 20-30 minutes telling all about what the picture showed and didn't show. Then he told me it would be 10 thousand to 12 thousand dollars to fix it. I ask for a copy of the pictures. He would give me a copy or let me see them in his office. I called another plumber, Rays Sewer Service. They charged $165, cleaned out the sewer and said there was no collapse.

We're just glad we got another quote on the replacement of our hot water heater.

There were actually two service calls involved, both to rental properties. At the first property, the drain near the washer had backed up onto the laundry room floor. The plumber, Aaron, determined that there was no leak under the washing machine as previously thought. We speculated that some potato peelings from the kitchen disposal had temporarily blocked the drain. He checked the clean out in the back yard to make sure the pipes were free of any blockage. He gave me the option of snaking the line, but since the drain was working now, I chose not to snake at this time. He also tightened the handle of the faucet at the kitchen sink. The tenant has not had any more drain backup. Cost was just the service call of $79. At the second house, the water had stopped working at the kitchen sink. Aaron determined that the faucet needed to be replaced. He removed the old faucet while I ran to Lowes (two blocks away) and bought a new faucet. He installed it quickly and efficiently. He double checked under the sink before he left, finding a small drip. He tightened everything he had worked on. If he had not double-checked, the pipes would have dripped and I would have had to call him back. I think the double-check was the mark of a true professional. Cost of installation was $181 and the service call charge was waived because work was performed. One other comment: The company, Mr. Comfort, booked these appointments back-to-back, so I could follow Aaron over to the second house when the first property was completed. I REALLY appreciated this, as I could get back to my own work and not have to take off at two separate times. This respect for my time puts this company way ahead in my book.

We've been very pleased with their service. They recently identified that we have a serious corrosion problem with some of our underground cast iron sewer pipes and they will be replacing the pipes for us as soon as we locate a good general contractor. The technicians are all really good guys. We like them a lot. We have no doubt that they genuinely care about their customers.

The person was very professional, but it was very expensive.

Extremely well. We have had the same service technician for the past two years.

They did well and the quality of the service was good. There was one thing that I wasn't happy with but it worked out alright.

I was very disappointed in this company because I had called for an estimate and was not told that I would be charged $79. When I had the technician call re the estimate charge the operator told him that she had told me there would be a charge.

They are always very good. They give you a window of when they will be coming out and call you before they get there. I have been happy with their work, and are respectful around my home when they come and their pricing I think is fair, they can tell you exactly what it will cost before they start the work and if they cant they will find out for you.

Kevin, the serviceman, at first thought the air conditioner was low on puron. He added puron only to discover that the "A" coils had frozen up. He thought maybe he had added too much puron, so drained some out. That didn't work, so he replaced the blower motor at a cost of $405.00. The unit still didn't cool properly, so he said he would come back in a few days and check it again. He did come back a few days later and spent all afternoon trying to find out why it wasn't cooling. He couldn't locate the problem, so said he would come back the next afternoon and check further. He did come back about 2:00 PM and worked until dark. He finally replaced the "TXU" valve, whatever that is, at a cost of $549. The unit now cools better, but not perfectly. I can get at best a 12 degree differential between the temperature of the air at the duct and the air at the return duct - there should be a 20 degree difference. I called ARS to complain about the high cost, and the fact that the invoices did not detail the price for material or labor. I felt that I had been charged for all the labor hours spent learning how to fix the problem, and that I shouldn't have to pay for the learning time. The company representative, Barbara, told me they use a "Flat Rate" chart, and that the cost of replacing the TXU was standard at $549.00.

An hour after the time the company told me the tech would be here, I called the company. The local representative explained that it was too cold to do the work. I told the representative that while I could certainly understand that the company cannot control the weather, I would have appreciated a phone call earlier since I had to take time from work to be here. Had I known that the appointment was blown, I could have made it to work. I have no idea whether the company would have called me at all had I not called when I did. I opted to retain the appointment hoping that the weather would get warmer. Later in the afternoon, the representative called me to say that they wouldn't be making it to my house today. The company apparently scheduled 60 or 70 service calls and had only 3 techs at work today. Undoubtedly, the representative knew that when I spoke to her at 9am. Nonetheless, she did not inform me that it was unlikely that I would receive service today. I took a day away from work, received no service, and the company didn't really sound all that apologetic. I called someone else to do the work.

When the guy came from ARS, I told him my toilet was clogged and even backed up into my bathtub. He ran a snake into the pipeline in my yard, couldn't unclog it and told me the pipes were probably collapsed. He said it would take thousands of dollars to replace. I told him I was pretty sure the clog was inside the house but he refused to even snake in the direction of the house. He still charged me a service fee. Later that day, I called another plumber and they unclogged the pipe(inside the house) in a few minutes and charged me only $100 for everything. I called ARS to get my money back and they refused. They also told me I should have paid more because he actually ran the snake through my pipes.

Roger Osborne was my primary contact. He was most the knowledgeable representative to give an estimate. He got it right the first time and was only representative to know his product well enough to correctly specify the system and answer questions without having to get direction from his home office. He gave excellent service from estimation through installation, did not pester with follow-up calls but was responsive to my repeated calls as I asked additional questions to narrow my selection. The final ARS price was 31% less than the highest of 4 estimates I received and 9% less than the closest competitor for comparable equipment (apples to apples). I carefully researched companies before getting estimates and matched each company's age, number of employees, product lines and reputation as closely as possible. Installation was done in one day. Crew was courteous, clean and professional. One competitor wanted 4 weeks before installation. ARS did it 2 work days after getting approval.

They actually did not do any work at all. All they did was come to our home and tell us we needed our shower pan replaced and they would not unclog the drain. They still charged us $50. I was not impressed with them at all.

The repairman did not arrive when they were scheduled and didn't call. When I called to question them, I was told there was a delay. They arrived later in the day, and quickly identified and repaired the furnace.

They were polite, prompt, thorough, and the price was reasonable. I would highly recommend them to anyone needing this type of service.

ARS Service Express wanted $60 for a pan I found online for $16. They also wanted to charge me $150 for a $14 stand. I felt they were price gouging me because they thought I knew nothing about what they were doing. However, I used to do home repairs.

We have used ARS Service Express before and they do a very good job. We were pleased with the promptness and the way that he handled the problem, which need to be done promptly.