Mr. Appliance of Oklahoma City

In the last month I have used this company twice. The first time they rescheduled appointments two times and neither time did they tell me they just sent an email that only appears to confirm your time. I was happy with the work even though it seemed a bit expensive. Then my stovetop broke 3 weeks later and I have had the exact same experience. They keep having to reschedule and they keep sending out different techs. When you contact the company they tell you nobody else complains and you're the only one. Very unprofessional. I'm finding somebody else to do my appliance repairs.

Repair guy came out first and diagnosed the problem. This dryer is not top of the line. The parts (plastic parts) were expensive. Phillip ordered and picked up parts. The parts and labor are guaranteed for a year. This price was high because you pay $99 upfront whether they fix it or not. I decided that I had no interest in shopping for a new dryer spending about $500 and lots of my time and delivery and taking the old dryer away!

They sent out a repair man the day after I called. He figured out what was wrong, but the cost was pretty high, so I asked him to wait until I found out the cost of a new dryer that was like the one I had. Well, the cost was twice as much as the repair. I called the company back and he was able to come out the next day and replace it.

They got our fridge up and running quickly.

Repairman had to visit twice, since a part needed to be ordered. I was quite happy to have my fridge working again without having to purchase a new one.

Wonderfully, the young man I feel went above and beyond to get it working correctly without being high pressure just to want to sell a new high dollar part. It is still running well today.

The young man went above and beyond to get it working without a high pressure sales pitch for expensive parts.

Perfectly! Had no issues and the problem was solved! James is fantastic, punctual and did a very friendly. Would definitely use again and recommend their services!

The technician was very courteous and answered all of our questions. The only cost we were out was the service call which in my opinion is reasonable. We have used them in the past for dishwasher repair which went well too.

$360 repair cost for a $500 oven. not gonna happen. Had to pay them $100 for coming out. I told them error code in advance. Not happy.

Fixed correctly, although a little more expensive than I wanted, but the repair was good.

They did good. I don't remember having any problems with the price.

The Mr. Appliance technician evaluated the problem and recommended it was not worth fixing the freezer. I appreciated that he did not try to sell us parts for a freezer that was destined for the trash.

He came out and fixed it and was back out the door in 10 minutes. Dryer has been working great since.

Did not have the pleasure of finding out....whoooosh

I had an appointment to have my refrigerator repaired today. I got someone to cover for me at work and planned to take the afternoon off. No problem. I received a call this morning and was told that the repair person who was scheduled to come to my house called in sick and they needed to cancel the appointment and reschedule for Monday. I understand that people get sick and cancellations have to be made. BUT. . . first, I think an apology was in order. I know if I have to reschedule one of my clients, the first thing I do is apologize. Also, it was pretty presumptuous of them to assume that Monday would be just fine. When I told them I'd taken off work, couldn't change the schedule at this late hour, and couldn't take off again on Monday, I think they should have apologized again for the inconvenience and offered to find a way to work with me so they could have come out at a time when I didn't have to take off of work. I think any professional who cared about their clients would do that and it would just be good business. I'm disappointed in thier lack of professionalism and have rescheduled with another business (who has a higher rating on Google and is coming out on Saturday for no extra charge).

I chose to buy a new one instead of getting it repaired. He was a very pleasant person and gave me a written quote. I have no complaints.

No complaints. Ovens work like they are supposed to.

ON APPROXIMATELY APRIL 1 OR 2 CUSTOMER CONTACTED MR. APPLIANCE FOR WASHING MACHINE REPAIR. EMILY ANSWERED THE PHONE TAKING ALL PERTINENT DETAILS OF THE SITUATION AND CUSTOMERS INFORMATION. AT THIS TIME EMILY WAS POLITE AND ACCOMMANDATING TO CUSTOMER. EMILY GAVE PRICING INFORMATION TO CUSTOMER OF $79.00 DIAGNOSTIC FEE THAT IS APPLIED TOWARD THE REPAIR COST. A REPAIR DATE WAS AGREEDED UPON BY EMILY AND CUSTOMER FOR APRIL 4 BETWEEN 1-3. CUSTOMER LEFT WORK EARLY TO MEET APPOINTMENT CUSTOMERS MANAGER ALSO ASKED FOR INFORMATION REGARDING PROVIDER BECAUSE OF LEAK IN HER WASHING MACHINE HOSE. PROVIDERS ARRIVED AT APPROXIMATELY 2:30-2:45. PROVIDERS OBTAINED INFORMATION FROM CUSTOMER REGARDING THE PROBLEM THEN PROCEEDED TO EXAMINE WASHING MACHINE TO LOCATE THE EXACT PROBLEM. PROVIDER DETERMINED THAT THE SWITCH WAS FAULTY AND NEEDED TO BE REPLACED. PROVIDER INFORMED CUSTOMER THAT THE PART WAS NOT IN STOCK ON THEIR TRUCK AND WOULD HAVE TO BE ORDERED. PROVIDER CALLED THEIR BASE (EMILY) TELLING HER OF THE SITUATION. EMILY REPEATED WHAT HAD ALREADY BEEN TOLD TO ME AND SAID SHE HAD AN OPENING ON TUESDAY, APRIL 8 BETWEEN 3-5. CUSTOMER RESPONDED BY TELLING EMILY LEAVING WORK EARLY AGAIN WAS NOT POSSIBLE SO SOON AFTER LEAVING FOR THE PRESENT APPOINTMENT. CUSTOMER TOLD EMILY THAT SHE COULD BE AVAILABLE AT 4 PM BECAUSE THAT WAS WHAT TIME CUSTOMER ARRIVED HOME FROM WORK. EMILY THEN STATED CUSTOMER "HAD TO BE AVAILABLE BETWEEN 3-5 IN CASE THE REPAIRMENT ARRIVED AT 3. CUSTOMER AGAIN STATED THAT CUSTOMER COULD NOT LEAVE WORK EARLY AGAIN IN SUCH CLOSE PROXIMITY. CUSTOMER DID NOT MENTION SHE HAD USED ALL OF HER PERSONAL LEAVE BANK TO MEET THE PRESENT APPOINTMENT. EMILY WAS STILL UNWAVERING AND UNREASONABLE TO CUSTOMER AND STATED THE COMPANY WAS PERFORMING A SERVICE FOR THIS CUSTOMER WHICH WAS VERY INSULTING IN LIGHT OF THE FACT THE CUSTOMERS PAYMENTS AND APPLIANCE BREAKDOWNS IS WHAT KEEPS THEIR COMPANY AFLOAT AND I THINK A LITTLE RESPECT AND CONSIDERATION WOULD HAVE GONE A LONG WAY. EMILY WOULD NOT MEET THE CUSTOMER HALF WAY TO DETERMINE A FAVORABLE SOLUTION TO THE TIME SCHEDULING AND AT THE TIME OF THIS WRITING CUSTOMERS WASHER IS STILL NOT REPAIRED. THE TECHNICIANS LEFT APOLIGETICALLY AND THE NEXT DAY I RECEIVED AN E-MAIL STATING I OWED $79.00 FOR THE DIAGNOSTIC FEE AND STATING I HAD REFUSED TO MAKE A RETURN APPOINTMENT OR PAY FOR SERVICES RENDERED WHICH IS NOTHING SHORT OF A LIE. I WAS NOT ASKED FOR ANY PAYMENT I SUPPOSE BECAUSE OF THE SURROUNDING CIRCUMSTANCES. WHEN I RETURNED TO WORK APRIL 7, I LET MY MANAGER KNOW THAT THE PROBLEM HAD NOT BEEN SOLVED. I AM WORKING EXTRA TIME TO ACCUMMALTE LEAVE THIS WEEK TO ENABLE ME TO LEAVE EARLY THIS FRIDAY TO REMEDY THIS SITUATION. I ALSO TOLD MY MANAGER THAT SHE CAN DO EXACTLY HOW SHE WISHES BUT SHE WOULD BE PRUDENT TO AVOID USING THIS COMPANY FOR HER OWN WASHING MACHINE REPAIR NEEDS. I HAVE ALSO CONVEYED THIS INFORMATION TO OTHERS THAT I WORK WITH FOR THEIR FUTURE NEEDS. WHEN A CUSTOMER SIGNS WITH A PROVIDER FROM ANY OF THE SERIVCE RESOURCES ON THE WEB THE CUSTOMER SHOULD NOT HAVE TO END UP IN A HE SAID SHE SAID SITUATION AS IF THE CUSTOMER IS DEALING WITH IMMATURE CHILDREN. THE CUSTOMER SHOULD NOT ALSO HAVE TO DEAL WITH LIES AND INUENDOES USED TO COVER UP THE INCONSIDERATION OF A COMPANIES PERSONNEL. I HAVE ALSO MAILED THIS COMPANY THEIR $79.00 DIAGNOSTIC FEE WHICH TECHNICALLY THEY ARE ENTITLED TO BECAUSE I DID AGREE TO PAY THE DIAGNOSTIC FEE. I HAVE ALSO FOUND THAT THEIR DIAGNOSTIC FEE IS ALMOST $30.00 HIGHER THEN SEVERAL OTHER APPLIANCE REPAIR PERSONS I HAVE RESEARCHED. SO FOR FUTURE NEED OF APPLIANCE REPAIR IT MIGHT BE PRUDENT TO RESEARCH OTHER RESOURCES AND AT ANY RATE TO AVOID THIS COMPANY.

HOWEVER, MY SON HAS A COFFEE SHOP IN DOWNTOWN EDMOND AND HAS A RESIDENTIAL WINE COOLER IN HIS SHOP THAT THEY REFUSED TO SERVICE BECAUSE IT WAS IN A BUSINESS. IT WOULD SEEM TO ME THAT REGARDLESS OF WHETHER THE UNIT IS LOCATED WITHIN A BUSINESS OR NOT, IF THE WINE COOLER (WHICH WAS VERY SIMILAR TO THE ONE WE HAD FIXED) NEEDS REPAIR, THE SERVICE COMPANY SHOULD BE ABLE TO PROVIDE THE REPAIRS NEEDED. I WAS VERY DISAPPOINTED IN THEIR "POLICY" REGARDING UNITS WITHIN A BUSINESS.

They came in and within five minutes they came up with the cost and started the repair. This is the fourth time I have called them and they’ve done a great job each time. The price was great and they were able to offer a senior and tornado victim discount.

I never had any trouble. They do what they say they are going to do for the price they say they are going to charge.

It did not very well. They didn’t’ fix it because they said it was a power surge. It wasn’t a power surge because after a couple of days it started working and it’s worked great since then. Also, with them putting down power surge, our insurance wouldn’t even pay for it. They came out quick and they showed up on time but I wasn't impressed. They didn’t listen; they just assumed there was something wrong.

It was excellent. I can’t say enough good things about them.

It was fine. They did a good job and we were happy with them.