Merry Maids of Oklahoma City, OK

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They are prompt and they do good work but they are very expensive.  I would use them again if I had to. 

I have been using them for 5 years. Sometimes they do better than other times. Overall, they are pretty good. There are at least two of the same people on the staff. We set up an initial meeting and we set a price for what we wanted done.

We were supposed to have a deep cleaning. We paid extra for it They were very friendly but the actual work that they did we thought was very lacking. It is not at all what I consider deep cleaning. It is more what I consider regular cleaning but we paid for the deep cleaning. They spent 6 hours there but it was not at all what I consider a deep cleaning.

Overall the experience was very disappointing.  Thought since they were a large, well known company they would have systems in place to make customers happy.  They definitely promised things they could not follow through on.  Would never recommend them to anyone.

We wouldn’t recommend them to anyone. We spent about $150 on that service. We would tell others that were considering using them to lock all their stuff up before they let them into the house. Several expensive pairs of shoes of my wife’s went missing. They did clean fairly effectively when they cleaned and they were always here on time.

One of the cleaners had a good attitude, tried hard; the senior member of the team didn't seem to want to be cleaning houses and did minimal work. I've had one person come out for an hour ($50) who got more done, plus was friendly. Several items were broken, including an expensive glass sculpture a former staff member gave me. They tried hard to find something similar and the attempts were appreciated. However I wish they had just accepted my word that they couldn't find it on Ebay as it was unique sculpture. After weeks of time-consuming trial/error, I accepted a small amount just to get it over. I had another cleaning service (Clean Queen) come out who did a fabulous job. Wish I had looked at Angie's report earlier as it had gotten a D from someone, but it was in archives so I didn't see it. It is also worth noting that the senior member of the team said that some things couldn't be cleaned--like hard water build-up in the bathrooms, but this was readily done by other cleaner.

Merry Maids are very quick about contacting people back. They make up for bad work. They changed the workers to give us a better crew. They were very accommodating and never got defensive about mistakes. They did everything possible to make us happy so I might hire them again.