We recently refurbished our living room and bedroom furniture. Because we were able, we decided to go with nicer, customized furniture for the first time in our lives. We built a customized couch and purchased two recliners, picking out the leather cover. All totaled, we spent over $20,000. After only a year's time, the leather on one of the recliners began to discolor (only one of the recliners is regularly used, so we swap it out every six months so the leather will wear equally). After visiting with numerous sales personnel, we received a call from customer service. They asked to put us on hold while they located the proper person to speak with us. Because I was working, I asked that they call back when they found the "proper person." They NEVER called us back. Finally, today, we called again and were told by a manager that there was nothing they could do. Really???? Why spend money for "quality" furniture when it wears out just as fast as less expensive furniture? The chairs cost over $1800 EACH! Mathis Brothers is a store that does not stand behind their furniture. I will no longer buy from them and will tell everyone I can about our experience! You need to re-read your core principles. LeAnn Brady Photo of Mathis Brothers Furniture - Oklahoma City, OK, United States. Changing leather color.
Description of Work: Purchased over $20,000 expensive custom design furniture!
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,800
John O.
07/2017
5.0
furniture sales
+ -1 more
great as noted above
Description of Work: Purchased two couches. They were delivered promptly and professionally.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,100
Sharon N.
04/2015
5.0
furniture sales
+ -1 more
unknown
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,200
Rajan G.
01/2015
1.0
furniture sales
+ -1 more
unknown
Description of Work: They are the worst people to do business with, stay away!
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$3,500
Charles R.
11/2014
5.0
furniture sales
+ -1 more
We were met at the door by LaDonna Lee who escorted us to the bedroom section. We described what we were looking for, and after not finding what we wanted, she took us to the Designer Furniture and showed us a fabulous bed. It was not exactly what we were looking for, but fit our needs and desires perfectly. We thanked her and left. We returned a few days later after looking online and visiting a few other furniture stores. We asked for LaDonna at the door and she met us and remembered us from several days earlier. She took us right back to the bed and we decided to purchase the side tables as well. She took care of the details at a computer in the area and we left with a delivery date promised. The two delivery men brought the bed and side tables as promised. They efficiently put together the bed pieces together and placed them in our bedroom along with the side tables. They did an excellent job quickly.
Description of Work: We bought a king bed and matching side tables.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,900
Louie R.
10/2014
5.0
furniture sales
+ -1 more
Excellent. Very helpful.
Description of Work: Helped with the selection of a mattress set.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,250
Mary N.
08/2014
3.0
furniture sales
+ -1 more
unknown
Description of Work: I went to the big Mathis Brothers to shop for a king size mattress. The customer service representative assigned to me was not very knowledgeable in mattresses. In addition, I was not very impressed with the selection at this facility. I wound up going down the street and buying a mattress at the Mathis Brothers Sleep Center where the staff was far more knowledgeable and the selection far more extensive.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sherri P.
07/2014
4.0
furniture sales
+ -1 more
They have a very good selection. It was okay.
Description of Work: We used Mathis Brothers Furniture. We bought a leather chair and footstool. We also bought a desk.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Paul R.
06/2014
5.0
furniture sales
+ -1 more
The salesman, Benjamin Franklin, (I was skeptical of the name but he even had business cards printed with that name on them) was awesome. He didn't follow us around or hound us and was very helpful when we needed him. The delivery was quick and very professional.
Description of Work: We purchased a new couch from Mathis Brothers and they delivered it to our home.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,100
Richard S.
01/2014
5.0
furniture sales
+ -1 more
Salesman (Robert Gallagha) was excellent. He listened and did not try to push anything, Sales manager Mr Haddid was helpful in every aspect of the sale. There was a problem preparing the furniture for pickup. Loading crew damaged the furniture. This was originally ordered on Christmas eve and picked up. Mr Haddid said Mathis would replace the damaged goods. Only obstacle was the delivery of new piece. SInce I had picked up the original Mathis brothers wanted to charge me to deliver piece that was intact since I originally picked up the furniture. Rick with customer service took care of that problem. New piece will be delivered Saturday at no charge. Prices of furniture seem slightly high overall. The price you see is the price you pay. I purchase furniture for a handicapped person also who has a limited income. I only wish Mathis Brothers would make price exceptions for these people. Overall, I will continue to buy from Mathis Brothers furniture. Thank You Mathis Brothers
Description of Work: Sold a living room suite to me.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
Ray R.
10/2013
2.0
furniture sales
+ -1 more
Delivered on thrs. - missing hardware to attach legs to table. Supposed to order hardware and install on Fri. I had to call customer service, after waiting all day Fri for delivery and found out hardware had not been ordered and installation would be delayed until Sat. Waiting around Sat for call, which finally came 2:00pm. Legs were attached to table. Next day upon further inspection, I found staples on underside of table, some of which were sharp & pointed. There should have been removed as part of the installation. Also, I found 4 of 6 chairs with loose bolts connecting legs to chair seats. Very poor quality control.
Description of Work: Delivered/installed dining room table/chairs.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
$1,400
connie B.
08/2013
5.0
mattresses
+ -1 more
It went well
Description of Work: Brought two mattresses
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Jerri C.
04/2013
5.0
mattresses
+ -1 more
After finding the mattresses at Mattress Firm a bit expensive,I went to the new Mathis Bros sleep center in Norman. The salesman was quite helpful and only moderately aggressive. I told him my budget, and he did not try to talk me into a higher-priced mattress set, plus he knocked off the delivery charge. The mattresses were delivered the very next day. The installers called to say they were ahead of schedule, and were very professional in their removal of the old mattresses and set up of the new sets. As the beds are brand new, I can't testify yet to their quality, but they are very comfortable.
Description of Work: Bought and had delivered 2 mattress sets, one for my master bedroom and one for a guest bedroom.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$13,000
Deidre L.
04/2013
4.0
furniture sales
+ -1 more
My sofa is just what I wanted. My salesperson was wonderful but customer service wasn't. They were horrid.
Description of Work: Buying my furniture was a great experience but their customer service department is not efficient or friendly at all. They also didn't treat me respectfully.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0
Yes, I recommend this pro
$1,800
Mary M.
03/2013
1.0
mattresses
+ -1 more
Bought a Lady Americana mattress and box springs from them. within 30 days the bottom fell out of the box springs. They did replace this part. Now 2 years later the box springs have fallen apart again and the mattress is sunk so much it looks like a bottomless pit. Call Mathis Bros and they sent several pages of forms to fill out and return with 5 pix. They make it almost impossible to get any warranty out of this product. Totally worthless.
Description of Work: Bought a Lady Americana mattress and box springs from them. within 30 days the bottom fell out of the box springs. They did replace this part. Now 2 years later the box springs have fallen apart again and the mattress is sunk so much it looks like a bottomless pit. Call Mathis Bros and they sent several pages of forms to fill out and return with 5 pix. They make it almost impossible to get any warranty out of this product. Totally worthless.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
3.0
$300
Curtis M.
12/2012
1.0
furniture sales, mattresses
+ 0 more
See above.
Description of Work: Mattress started out being a good one, but quickly turned to a pile of junk.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$600
Camille S.
08/2012
2.0
furniture sales, mattresses
+ 0 more
There are only two locations. One in Tulsa and one in Oklahoma City. I am not very happy with them right now so I am not sure that I would recommend them. We bought a high-dollar mattress from them; it was a $1,500.00 mattress with a lifetime warranty and the side split out. We were told that there would be no problem if anything happened, that they would replace it, they would pick it up and deliver it. When I called, now I have to take a picture of it and send it through their website. I don't know how we're supposed to send it if we don't have a camera. It's just really a hassle. When we bought it, because we bought the mattress cover, they didn't even sell us the right mattress cover. We had to wait two weeks before we could get a mattress cover that would fit our bed. That could have potentially voided our warranty. They are very rude when you are asking questions. I guess they are so big now that their customer service isn't good whatsoever.
Description of Work: We bought a mattress from Mathis Brothers Furniture.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,500
Kayla A.
06/2012
4.0
furniture sales
+ -1 more
Although our salesman, Ronald, wasn't pressuring us to purchase like most of the furniture stores on Reno, he did seem to tail us quite a bit. We found a coffee table we really like and decided to take it with us in the box. During payment we were pushed to buy the warranty package that came with all this fancy stuff and cleaning materials. Then waited forever while the warehouse call our name to load the car with our box. Well our coffee table made in the car but not the cleaning supplies. So I called back and they said they would ship it to us. Well it's been about ten days and I still haven't gotten our package. I called back today to get them to send it again, we shall see if I ever get it.
Description of Work: Purchased coffee table and warranty.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0
$219
Minelle B.
05/2012
5.0
furniture sales, mattresses
+ 0 more
I have purchased most of my furniture at Mathis Brothers and have for over 40 years. I will continue to shop at Mathis Brothers.
Description of Work: I went to Mathis Brothers to purchase an entertainment center, two chairs, a sofa, and two end tables.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Steven C.
11/2011
1.0
furniture repair
+ -1 more
Very Very BAD!!!!!! Never Never Never Buy the Furniture Proection Plan from Mathis Brothers!
Description of Work: I purchased the furniture pretection plan on my dining room table and called Mathis Brothers to use my furniture protection plan and they sent their people out and they used ever excuse in the book to not fix the scratch on my table. Never, Never, EVER buy the Mathis Brothers Furniture Protection Plan !!!!! Scam , Scam!!!! Scam!!!
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$344
Frank V C.
10/2011
4.0
furniture sales
+ -1 more
They delivered exactly what I asked for and it was not marked up when they delivered it. They put it in the exact spot that I wanted. I was happy. They delivered it in the morning just like they said they would.
Description of Work: I bought a credenza from Mathis Brothers Furniture.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
JANET F.
08/2011
5.0
furniture repair, furniture sales
+ 0 more
I was real happy with the salesman because he remembered us when we walked in the door and I never shop there. I was also pleased with the fact that he instantly said it was under warranty. I told him that I was the one that totally did it and caused the accident. They are going to replace it so I would have to say kudos to them. I didn't have to pay for the people that came to check it out. The people that Mathis Brothers sent out were from Tulsa and they come down when they get enough orders. Mathis Brothers has handled it very well and hopefully they still have another one; the lady said they had several of them. I was surprised and pleased because I don't shop there. I would use them again.
Description of Work: I had bought some bedroom furniture from Mathis Brothers Furniture because my mother died and my bedroom furniture didn't match her expensive wooden bed. They had some furniture on sale that did match it. It was Hooker, which is a real well known name. I don't normally shop there but I knew the Hooker name and it was an excellent price. They were discontinuing this line. I was cleaning my room and changing the mattress around and I knocked over a scented thing on top of the new nightstand and it ate the varnish off. I went back there to get another one because it was such a good price. The salesman was at the door and he remembered me. He said he didn't think I had to buy it because it should be under warranty. I didn't know I had a warranty and he said that we should try. He said that we would go talk to them and the worst thing that could happen was that we would have to buy another one. I talked to the lady and she said that it was under warranty and wanted to see it. We took it down there and they looked at it. She said that it wasn't as bad as I said but they had a company that would come and service it at my house. Mathis Brothers sent them out today and they said that it couldn’t be fixed. The lady had told me that if it couldn't be fixed, I would get a new one.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
JANET F.
08/2011
5.0
furniture repair, furniture sales
+ 0 more
I was real happy with the salesman because he remembered us when we walked in the door and I never shop there. I was also pleased with the fact that he instantly said it was under warranty. I told him that I was the one that totally did it and caused the accident. They are going to replace it so I would have to say kudos to them. I didn't have to pay for the people that came to check it out. The people that Mathis Brothers sent out were from Tulsa and they come down when they get enough orders. Mathis Brothers has handled it very well and hopefully they still have another one; the lady said they had several of them. I was surprised and pleased because I don't shop there. I would use them again.
Description of Work: I had bought some bedroom furniture from Mathis Brothers Furniture because my mother died and my bedroom furniture didn't match her expensive wooden bed. They had some furniture on sale that did match it. It was Hooker, which is a real well known name. I don't normally shop there but I knew the Hooker name and it was an excellent price. They were discontinuing this line. I was cleaning my room and changing the mattress around and I knocked over a scented thing on top of the new nightstand and it ate the varnish off. I went back there to get another one because it was such a good price. The salesman was at the door and he remembered me. He said he didn't think I had to buy it because it should be under warranty. I didn't know I had a warranty and he said that we should try. He said that we would go talk to them and the worst thing that could happen was that we would have to buy another one. I talked to the lady and she said that it was under warranty and wanted to see it. We took it down there and they looked at it. She said that it wasn't as bad as I said but they had a company that would come and service it at my house. Mathis Brothers sent them out today and they said that it couldn’t be fixed. The lady had told me that if it couldn't be fixed, I would get a new one.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kathryn T.
08/2010
5.0
furniture sales
+ -1 more
I had an accident with the dinette set where I ruined the finish on the top but I had the furniture protection plan so they replaced it for me. The price was very reasonable. They were very punctual with the original deliver and they called to tell me when they weren’t going to hit the window for the second delivery. They are professional, quick, and efficient. I’ve had really good luck with them.
Description of Work: I bought a sleeper sofa, a recliner, and a dinette set from Mathis Brothers Furniture.
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Service Categories
Furniture - Sales,
Mattresses,
Furniture Refinishing and Repair
FAQ
Mathis Brothers Furniture is currently rated 3.6 overall out of 5.
Sunday: 11:00 AM - 7:00 PM
Monday: 10:00 AM - 9:00 PM
Tuesday: 10:00 AM - 9:00 PM
Wednesday: 10:00 AM - 9:00 PM
Thursday: 10:00 AM - 9:00 PM
Friday: 10:00 AM - 9:00 PM
Saturday: 9:00 AM - 9:00 PM
Mathis Brothers Furniture accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa