Mainard & Sanders Heating and Air Conditioning

Technician left after disabling our smart hours thermostat which was working and told us we needed to pay a king's ransom for him to finish the job we hired him for.

I have used them for years. They do all my yearly inspections and all that good stuff.

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They came out the day they were called, isolated the problem quickly, explained the particulars of our system and the problem and solution. They replaced the faulty component and it works great! Very prompt and professional.

Great service! Did the initial install of our system - 15 years ago. Excellent service when we have had a problem with the system they come right away and work hard to get things working.

great, purchased service plan

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These folks are great! I have used them for the last 12 years to service my heat and air. Last year I had to replace the outside system and they found a good deal for me and replaced the system. I hate to even mention this part because I feel it was a fluke, but the service guy (no longer with the company) ordered and installed the wrong size unit. I can't remember how it was detected but it was shortly and the company quickly corrected the error. Earlier this week, the compressor went out of the year-old system. M&S came out to diagnose and due to a filled repair schedule, they couldn't get my unit repaired for four days...and it was hot! The next day they called to offer me a portable unit to use until mine could be repaired. This has been a LIFE SAVER!! Everyone at this company is friendly, courteous, and professional. I HIGHLY recommend them.

Air conditioner stopped working during 105 degree weather. I called in the morning at 8 am. By 11 am he had fixed the unit and my home was cooling off. Polite, knowledgable, concerned about my cost, and a fully equipped truck with all necessary parts made this experience extremely positive.

The repairman showed up when he said he would be here. He quickly diagnosed the problem, and made the necessary repairs. The price was fair - the service was professonal.

The service man called ahead and was early for the appointment. After inspecting the system, he determined that the air conditioning unit was low on Freon. After servicing the system he told us that they have an annual service contract available for about the same amount that we were paying for this single call. The contract would have included the Freon that was extra in this call and they perform winter and summer prep calls.

They are clean and prompt. They are very skilled. They work efficiently. They always give me a written receipt. They are also polite and professional.

They are absolutely super! I think they are very honest, trustworthy company. Their servicemen are always very clean, neat, efficient, and professional. I would highly recommend them to others because of their great service.

The last job they did for me was not so great. The service is okay but I’m not sure that I trust their judgment on some things.

I scheduled an estimate for first thing in the morning so we could be done by 9. Our time window was supposed to be 8am - 9am. The tech did not arrive until 9:10. I asked if it would be possible to get the estimate in 2 - 3 days and was told that shouldn't be a problem. Two weeks later, I had not heard back. I called and was assured that the tech would call me soon. A week and a half later, I had not heard anything and called again. This time, the tech called me back and said I should have been informed that they don't have the resources to perform the job. In total, I wasted an hour of my day showing the tech around after a late arrival, delaying moving forward with other quotes for 3 weeks, and had to make repeated calls to get a response. They had my email address and cell phone - it shouldn't have been hard to alert me that no quote would be forthcoming.

They were not the lowest price, but they were very reasonably priced. The quality of work was excellent. The work was in an attic area, and they replaced all of the old duct work and did a great cleanup. During the installation one of the workers accidentally stepped through the ceiling, and they actually hired a contractor themselves to come out and fix it.