Pool and Spa Service, Buying Services, Hardware & Home Improvement Stores
About us
Leslie's Swimming Pool Supplies, the world pool supply leader. The best selection of pool cleaners, pool chemicals, pool heaters, pool pumps and pool filters for your above ground pool, in ground pool or spa.
I have a chlorine pool. They're just very helpful in making sure that I have the right things I needed. They sell chlorine and things like that. Their price was comparable to anywhere else.
Description of Work: I usually use Leslie's Pool Supplies for my pool stuff.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
george M.
08/2012
3.0
pool cleaners
+ -1 more
See my comments above. The entire process simply "wore me down" to the point that I just didn't want to fight it anymore.
Description of Work: I purchased a Dolphin robotic pool cleaner , which had a "computerized" (my words) feature which would learn the dimensions and configuration of my pool. Moreover, I was told that the company had not had any complaints about the product. However, during the first week or two, the machine simply stopped working. I returned it to the store and was promptly given another Dolphin machine. It too stopped working within days. When I returned the second Dolphin, I noticed 4 or 5 of the same model had been returned to the store for repair. One even had a note on it that the machine "stopped working". My point is that there obviously had been a lot of problems with the Dolphin machine, which was inconsistent with what I was assured when I bought mine. The manager offered to let me exchange the Dolphin for a Polaris robotic machine. However, I was told that the Polaris had the same type feature as the Dolphin (program my pool for cleaning purposes). However, upon using the Polaris, it became obvious that the cleaning pattern was random , not computerized to the dimensions of my pool. When I mentioned this to the staff, I again was told that the Polaris had the same feature that the Dolphin had. So I examined the written directions which came with the product. Nowhere in the instructions is there any reference to the Polaris having the "programable" feature. Thus, it is obvious the product does not have the feature and the staff has been misinformed as to the features of the Polaris. I decided to keep the Polaris, despite the absence of the "programable" feature. I must add, however, that the staff has always been very friendly, cooperative, and helpful. And I'll continue to patronize the store.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Response from Leslie's Swimming Pool Supplies
This is a manufacturer warranty not a store warranty. This is no longer under warranty. The previous manager are no longer with this company. There is no way to contact him Regarding the Supposed Comments he had with the Customer. There is no way to offer any Resolution on something no longer under warranty.
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Service Categories
Pool and Spa Service,
Buying Services,
Hardware & Home Improvement Stores
FAQ
Leslie's Swimming Pool Supplies is currently rated 4 overall out of 5.
Sunday: 10:00 AM - 5:00 PM
Monday: 9:00 AM - 7:00 PM
Tuesday: 9:00 AM - 7:00 PM
Wednesday: 9:00 AM - 7:00 PM
Thursday: 9:00 AM - 7:00 PM
Friday: 9:00 AM - 7:00 PM
Saturday: 9:00 AM - 7:00 PM
No, Leslie's Swimming Pool Supplies does not offer free project estimates.
No, Leslie's Swimming Pool Supplies does not offer eco-friendly accreditations.
No, Leslie's Swimming Pool Supplies does not offer a senior discount.
No, Leslie's Swimming Pool Supplies does not offer emergency services.
No, Leslie's Swimming Pool Supplies does not offer warranties.
Leslie's Swimming Pool Supplies offers the following services: Pool supplies & installation.