Hometown Special Care

We hired David and his team to clean our house once a week. On the first visit (the first visit was an estimate) he advised me that their would be a one time deep cleaning fee of $350.00+ (depending on the length of time) and the weekly fee would be $75.00 per week. At the time I felt like this was fair because I believed we would be with him for a very long time. When his team (2 people and David) came for the first time for the "deep cleaning" they worked off a checklist (which i thought was perfect, and really the biggest reason I hired him.) The team did a tremendous job, but it really wasn't a "deep clean". Still, I didn't have a problem with this because I thought this was going to be a long relationship. For the next few weeks David and his team came by and did an amazing job cleaning our house. The team would clean and he would check their work after they were done. Exactly what we hired him and his team for. On the 6th week, problems started to come up where he would cancel at the last minute (in fairness he did call and let us know). Finally, he told us he was cutting back and would not be servicing the Norman area anymore. I was shocked to say the least. I was very frustrated that we didn't get any notice and that I now had to face the prospect of paying someone else a "one time cleaning fee". In an attempt to curb this frustration, he gave me the name of a person that used to work for him that could clean our house. I used them for a while but eventually had to let them go after the cleaning started getting less and less thorough and/or cleaning our house only took them 1 1/2 to 2 hours (no way this is possible). Unfortunately, i have to find a new home cleaner and face the reality of paying another "deep cleaning fee". Hopefully, they stick around for more than a couple of months.

They were good. I was allergic to their cleaning products but their cleaning was good. There were additional costs because I asked them to do more as my house is bigger than that. She told me upfront how much it was. The price was good. They were very thorough. She went through the house and asked me questions about what was most important to me and other than the things we had listed, was there anything else I wanted them to do. The communication was really good. The main reason I quit using them is that I am very allergic to cleaning products and they were scrubbing with their own products instead of using the ones I provided. After they did the first clean, I hired them to come back each week, but I would come home and couldn't breath in my own house. I had signed a contract with them and she said she would release me from that. She was very apologetic and mortified that that had happened. The cleaning was excellent, I just couldn't breath.

The cleaning team is great, not only do they do a superb job, but they are good people, friendly and hard-working. They are also good to accommodate our schedule if we need to change our day.

On the day of cleaning, I wasn't expecting David to show up at my door at the appointed time of 12:00 noon. I had no problem with it but it seemed rather last minute and disorganized. When his team members showed up, they were both very friendly, courteous, and respectable. They got right to work. I stayed out of their way as best as I could and did not choose to micro-manage at all. They made it very clear to me that they did NOT fold towels, make beds, handle clean laundry by hanging up t-shirts----again, things that I expected but it did not happen. Also, it took 2 ladies to clean 3 rooms of my home right over 6 hours. As a comparison, my former housekeeper could clean the ENTIRE 3BR 2FB home in about 5 hours. So, I was a little stunned by their working so slowly. But, I soon found out why I think it took so long. The cleaning part of the service is fine. I would say that David has a good team. After they had been there cleaning for 6 + hours, I called David to find out where the fee was heading since they were taking quite a long time. When he told me he wanted me to pay his group $360.00 I was stunned. I essentially told them they needed to wrap things up while David and I discussed the financial end of our arrangement. IT became very clear to me that (and they call it this in law school)...we did not have a "meeting of the minds." when it came to payment for specific services. He wanted to charge me $30 per cleaner. As I talked to them as they were leaving. They cried and were upset because they said that I was taking food out of their family's mouths because David charges the client $30 per cleaner but pockets $17.00 himself for doing nothing but booking appointments. I was just stunned and he was not prepared for someone negotiates on a daily basis to just write out a $360 for 6 hours of cleaning that was about a grade of "A-". I told him I would call him back and give him my decision. I spoke to his team and inspected the work and there was ***NO*** way one could justify a charge of $360 for the work done. When I called him back, I told him that out of good faith I would pay him $225.00. He was not happy with the $225 but I told him he was welcome to sue me. It's shameful that he takes advantage of both his customers AND staff and pockets the bulk of the money for himself. I don't know for sure but I didn't see any documents that showed that he was paying taxes for money paid his workers. It looks like he has a good business but I NEVER agreed to $30/person/hour. Never. That dollar amount doesn't appear anywhere in the papers he gave me when he came to my home. I wish him well but I will not be having him back. If I knew to expect $30/per person/hour then my entire house should have SHOWN. Sorry but it didn't. I wish him well but I think his business practices needs to be tweaked a touch to service his clients. I am used to the highest of standards of quality like you'd find at Neiman Marcus, St. Regis Hotels, fine restaurants----their service is no where near a high quality however, they want to charge a price as if it were. I cannot, in all fairness, give them a grade better than a "C" because it was only average at best. If they received higher scores from other clients, then I can only assume those clients were/are not familiar with a high class level of personal service.

Compared to previous services this company was just "okay." They did average job of cleaning but not very observant when it comes to putting things back in place. Items on tables, fireplace mantle, etc. were dusted but many not put back in place. On previous detail, some items missed like doors and door frames and ceiling fans. Lamp shades and pictures left crooked. A little better this time but probably will not use them again.

I have been using this cleaning service for almost a year now. Donna and her staff couldn't be more professional. I priced and interviewed several companies before selecting them. I have a 3K foot 2 story home and they do a great job cleaning both levels every time. Donna will come out first and do a walk through with you of your home and customize a bi-weekly and monthly price. You are usually required to have a deep clean performed first at about $70/hour. My home took about 2 hours for a deep cleaning then I went to biweekly at $100. Usually you have 3 people come out each time,one of which supervises all activity. The only thing you are recommended to furnish is a mop, bucket and broom. She explained that they only want to use yours, so that there isn?t cross-contamination between different clients.

They were very good. They were on time and cleaned for 4 hours. My house had been sitting for a year with no one in it and they did an excellent job.

They were very professional. Went right to work and cleaned everything. There wasn't one thing I had to do after they left.

Cleaned bathrooms, blinds, door frame, bathrooms dusted everything, changed sheets on bed. We have 4 bedrooms, 3 bathrooms, 2 living areas, everything was spotless. Also, 4 children and 2 dogs, house was still immaculate after 4.5 hours. Highly recommend

From the owner to the team that cleaned my apartment I was vacating, they were true professionals. Owner showed up early for our appointment to provide an estimate. The day of the cleaning, the team arrived on time and with all the necessary cleaning equipment. They did such a great job, the assistant manager of my apartment complex asked who they were and expressed a desire to call and see if they were available to use. She passed me with flying colors. The team even pulled out the refrigerator and found a bottle that dropped down the side. They oven was great and they were totally thorough in the 2 Bedroom I was vacating. Recommend to anyone. Will call again to use in my new home.

I have very mixed feelings on my experience. Some things were great, and others not-so-much. I called Donna to set up an appointment for her to come out, and she was very nice and thanked me for my purchase of their Angie's List deal. She was able to come out within 2 days, which was a lot quicker than what I expected. When she was here, she walked through my house with me and talked with me about what to expect. Everything sounded great. We set up the housecleaning appointment about a week after the initial visit. There were 3 girls who came to clean (2 hours each), and they were all very nice and friendly. I was at the house the entire time, but in one of the rooms they didn't clean, so I wasn't around them while they were cleaning. When they were done, we walked through the house briefly and from that quick overview, everything looked great. After they left, I was able to check further and found a few things I wasn't happy with. They didn't clean at all behind the door in our master bathroom, so that baseboard was dusty and the floor was definitely dirty. They didn't wipe down the front of the cabinet in our master bathroom, which had dust and toothpaste on it. I cleaned that off myself. They also hadn't wiped down the bar counter in our kitchen. It's a very large counter and is the most prominent counter in our kitchen. I went back and wiped down the counter. Those things were annoying that they missed, but our house is a big house and was in need of a good cleaning, so I didn't want to have too high of expectations. But what really bothers me are two things we discovered over the next couple of days. 1) Our door frame going into our master bathroom has a big chunk taken out of it that wasn't there before. 2) Our kitchen sink has a noticeable dent in the bottom of it that wasn't there before. It's a stainless steel sink, and to be able to dent it would have taken something pretty major to happen. There is no way that my husband or I did that, and we noticed it right after our house was cleaned. Without those two things, I would've been fairly happy, even with the missed spots cleaning. Our house is big and I know they had their work cut out for them. It was a great deal and everyone I dealt with was very friendly. I just cannot overlook the fact that they damaged a door frame and our sink and didn't find it important enough to talk to me about it. Also, Donna called me a few days after the appointment to ask how it went. I explained the problems I experienced and she said she would check with the girls and get back with me. I have yet to hear back from her.

The 'crew' was great! They came in and got right to work cleaning my home after some necessary indoor construction caused cement dust to settle everywhere. This is a new home, but the builder's crew just couldn't seem to get things cleaned so I called in the pros (of course at the expense of my builder). They had to uncover bubble wrap on blinds, get cement dust off ceiling fans, furniture, mop tile floors, clean all three bathrooms. sweep carpeted areas, clean the stove and kitchen. In a little less than 3 hours it was finally clean! They really did a great job!

I needed my house cleaned on short notice, due to an upcoming party. They were closed on Saturday, so I sent a message through Angie's List. Then, I became concerned that they might not check their messages early enough. So I called them, expecting a voice mail but I intended to leave a message so they would call me regardless of which type of message they checked first. Instead, Donna answered. She had it transferred to her personal phone, so did not have her schedule with her. She agreed to call me early Monday morning so I would know if I needed to try another source. When she called, she was able to schedule Thursday, between 10:15 and 10:45. She said they have three people working together,. They arrived at 10:30 and immediately started to work. There were four people. One of them was a trainee. While I took the lead (David) around to show him the house and what I needed done, the others immediately started the routine work. The price was hourly and they completed in 2-1/2 hours. I suppose they did it so quickly because there were so many working but, whatever the reason, they worked so quickly that I was satisfied with the cost.

The initial crew left something to be desired. The job was just not complete. we contacted Debbie, the owner and she came right over to look at the house. She sent another crew immediately who did an outstanding job at no extra charge. We intend to continue using this service.

This was a very thorough cleaning, including wiping down all the woodwork, baseboards, cleaning under all furniture and a very thorough dusting, high and low all through the house. I was very pleased with the job they did and will hire them again. There were three people, and they worked three hours. The only complaint I would have is that they were a couple of hours later than I expected. Overall, I was happy to have a clean house that smelled great when the job was finished. I will definitely use this company again.

The experience with this company was wonderful! They hanged $70 and hour and a team of 5 showed up. David and his crew were professional, thorough, and as nice as could be. They did an amazing job...scrubbing the kitchens and bathrooms until they shined and even doing all of the blinds in the house (we have a lot of windows!!!). The cleanest my house has been since we moved in a few months ago! Thank you!

Easy to set the time. Arrived as stated and completed the job very nicely.

They did a terrific job. My house is cleaner than it has ever been.

The two-person crew was prompt, polite, efficient, and organized. Superb job -- absolutely superb. (Even the very picky realtor was thrilled with the job!)

I called Donna the day before I wanted to have the unit cleaned because the contractor kept changing the date of when he would be finished. She had availability the next day and booked it. Her team showed up of course contractor wasn't finished - she called me and said they could come back in 2 hours time. They arrived back 2 hours later and cleaned from top to bottom the townhouse. It took 4 of them about 3 hours to clean. The cleaned the paint spatters on bathroom counters, bathrooms and made sure the tile floors sparkled. She was responsive and trusting. I don't live in OKC and use Angie's list to find some of my help that I need to clean or do maintenance jobs, she trusted me to send her a check since they don't take credit cards. That goes a long way for someone to trust someone they have never met. She sent the bill the next day and I popped a check in the mail. I would highly recommend Hometown Special Care to anyone who needs some good cleaning done. K - SF

This is the second time I've used the service. Both times a team of three workers came out and left my living areas spic and span! They were courteous and polite and hard working. I appreciated their hard work and plan to call them again!

We had purchased a big deal for the service. The people were really nice, and they did a fair job. They showed up 4 hours late, and they didn't call, I had to call them. I had to book it well in advance, and so I don't understand how they messed it up. They missed some of the things that I wanted them to do. I would probably use them again, but I would give them more direction. It was really nice because they sent 4 or 5 people and they brought their own stuff. They were in and out in an hour and half, which was nice. I understood that if they sent a crew, the time would be less. They were very nice people, but they were supposed to mop the floors and do some dusting, (inaudible 03:40- 03:52) fairly obvious, but other than that, I did like them. If I would have paid full price, I would have been pickier. They came out and accessed the home, before they sent their people out.

We were desperate for help. The team gave prompt and friendly response to our request for Saturday services. Great job! We will definitely call again. They went above and beyond! Excellent!

No problems. I was at work so could not tell how long it took, but the next time she came I had her clean all the outside windows. She did a good job.

They did a good job. They have great people and do a superb job.