Geek Squad - Best Buy

Dear Mr. Winburn, On November 14th our daughter, [name removed] bought us a new GE Microwave. Installers arrived on schedule and were informed your store gave purchased product away. Installers had to leave and reschedule. Later in week, installers arrived with another product. GE Microwave Serial Number PEB7226DF188, Model Number, LD200560N installed. December 19th Microwave ceased working. Visited your store on or about December 22 and talked to Gary in Appliances. Gary arranged for GE repair services to repair on December 23 between 12:00-5:00pm. December 23rd repairman arrived and informed us could not repair microwave fore more parts had to be ordered. Also, installation of microwave was somewhat non-professional fore installers used cardboard to shim microwave in place. We confirmed shabby installation. We advised repairman that we desire to return microwave to Best Buy. December 24th, visited Best Buy and requested to return. Advised could not return because it did not have an extended warranty. December 24th, called GE 1-866-530-7025, entered all information and advised operating hours were from 08:00 am to 5:00pm. First call made at 09:25, second call 10:00, third call 11:03, and fourth call 11:21. Each time advised no agents available to talk to. December 24th called your store and talked to Erick (SP?). Erick confirmed GE Microwave indeed purchased at this store but since purchased more than two weeks cannot return and must coordinate with GE. Problem, Best Buy will not stand by product and GE refuses to talk to customer. What is the solution? [Member info removed]

They were great.

Deliver happened on Saturday, on time as promised.

I have a year long service plan with the Geek squad for my computers. I have only used it 2 times and both times have been a hassle. I waited in line for over 15 minutes before I was even approached. I was asked my general information, they took my computer and told that I could walk around and they would call me when they where ready for me. I was babysitting for a friend and after an additional 30 minutes I needed to drop him off....mind you, I still have not checked in my computer. I went all the way to the south side of OKC and was actually on my way back, approximately an additional 30 minutes when I was contacted to return to the counter. I was told that I still had to return to the company to check in the computer and that they would not be able to even put it into the service que. It took me about 15 more minutes until I could get back to the store, where I had to wait another 5-10 minutes. The girl that took my computer was friendly enough, but I felt that she wasn't really listening to me. I answered the same questions over and over again. Finally, I was able to pay and leave. Two days later I was called to come pick up the computer. I was asked what day and time I needed to pick up the computer. I told them that I would like to pick it up as soon as possible as it was my sons computer. They set up an appointment time for 2 hours later. I was told that I needed an appointment time because they needed to talk to me about what they had done and how the new software was going to work. I showed up 10 minutes early to my "appointment" time. I asked the associate at the front of the store where I needed to go to check in for an appointment....I was told I needed to go stand in line. I went to the line and proceeded to wait. No one approached me, no one checked me in for my "appointment". I was seen in the order of the people in line. My "appointment" time came and went. When I got to the register, the associate handed me my computer and rang me out. He did not talk to me about the new software, he did not explain to me anything that was done to my computer. In other words, why did I need to make an appointment?

Still waiting for a call to confirm our delivery

My experience with them was really good. They did everything they were supposed to do. They were friendly and the fee was right and overall excellent.

I would tell others that if you have computers, you need Geek Squad. It takes them about an hour, and they get my computer back to me.

They are wonderful. They had told me that I would hate the phone that I brought and I hated it within a month. So they knew better than me.

Best Buy took a long time to get my computer fixed. They knew what they were doing but overall it took along time to get fixed.

I was very pleased with Best Buy. The overall experience was wonderful. They got my computer fixed and up and running. I will use them again and certainly do recommend them.