During initial meeting it was stated that the entire job would take two, maybe three days maximum. Day 1 - Two workers showed up at 11am. Two more workers showed up around 3-4pm and everyone stayed till 9 pm. A lot of dust/cleanup was left for me to do before I could go to bed. Day 2- no one came at all, I cannot recall what the reason was. Day 3 - The project manager arrived with one worker. Since I had mentioned excessive damage to the baseboards in the master closet, he had brought a can of white paint and painted over the damaged areas. While I agreed it looked better, the gouges were still there and apparent. They stated moisture had gotten into my closet from the bathroom and that my baseboards had "fallen apart" when they had tried to remove them to install flooring. I have never had any water in there at any time while I have lived here. Also, worker could not finish up trim work as he did not have the equipment he needed to make the cuts he needed as it was at a different jobsite. Day 4 - 4 workers showed up at approximately 6pm to finish. They were here approximately 1.5 hours. The two damaged baseboards in my closet were covered with leftover strips of quarter round from my living room (which I had agreed to). When workers were here they worked hard and did a good job. I think they should have showed up earlier to work than they did. I feel I spent a lot of time waiting for people to show up. They cited difficulties with various projects due to recent storms in this area which had damaged one of their warehouses. Prehaps I did not fully understand the whole process but I feel that my time was not respected. I also got the impression they were spread too thin between job sites. The time management of this project was horrible.
Description of Work: Removed carpet and installed laminate flooring in 3 bedrooms, living room, and 2 small hall closets.
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
1.0
$4,303
DONALD W.
05/2013
5.0
carpet installation, ceramic tile
+ 0 more
it went very well. We would use this company again for future flooring needs.
Description of Work: removed carpet and tiles hallway
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
deborah W.
03/2012
5.0
ceramic tile, flooring contractor
+ 0 more
Absolutely wonderful experience. I received a consultation visit from the owner, Adam Alexander. He was very personably and professional. They have done several jobs for us now. I would absolutely recommend this company for personal or commercial work.
Description of Work: Floor Gallery removed the old tile, glue, and grout from the main bathroom of my home and installed new ceramic tile in a decorative pattern. The owner, Adam Alexander, came to our home for the consultation. He left several tile samples and gave me plenty of time to make a decision. He also suggested laying the tiles in a decorative pattern in the center of the room, which gave the floor a professional decorator look and saved me hundreds of dollars because it looked so good I didn't need to buy the expensive trim pieces that were available. We hired Floor Gallery again to completely renovate our rent house. They removed old vinyl kitchen floor tile and replaced it with ceramic tile, carpeted the living room and 3 bedrooms, laid ceramic tile in both bathrooms and the entry hall, and replaced a leaking shower pan in the master bath and replaced all the tile around the shower and tub in both bathrooms. The owner recommended installation of granite tile over the formica countertop to give the home a new look. This saved us so much money over the cost of solid granite countertops. The rent house is over 30 years old but looks like a brand new home inside. Just gorgeous! I was so pleased with Floor Gallery, I referred a co-worker who was remodeling her home and she has used them several times now. Everyone I have referred to Floor Gallery has been very satisfied with their work and they all comment on how nice the owner is to work with.
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Service Categories
Ceramic Tile,
Carpet Sales and Installation,
Flooring Sales and Installation
FAQ
FLOOR GALLERY is currently rated 4 overall out of 5.
Monday: 8:30 AM - 4:30 PM
Tuesday: 8:30 AM - 4:30 PM
Wednesday: 8:30 AM - 4:30 PM
Thursday: 8:30 AM - 4:30 PM
Friday: 8:30 AM - 4:30 PM
FLOOR GALLERY accepts the following forms of payment: Check,Discover,MasterCard,Visa