. They never called me - after 8 days l called and left a message - they never responded. Called you and got a refund. Extremely poor customer relations if they couldn't even bother to call me.
Description of Work: Fireplace checked etc.
Rating Category
Rating out of 5
Elaine B.
04/2016
5.0
fireplaces
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
MARK E.
12/2015
5.0
fireplaces
+ -1 more
unknown
Description of Work: Inspected and cleaned out my fireplace. They were very prompt and courteous. I will definitely call them again next year.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$145
ANN B.
04/2015
5.0
fireplaces
+ -1 more
unknown
Description of Work: Cleaned chimney
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Deborah B.
02/2015
5.0
fireplaces
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Marsha A.
02/2015
5.0
fireplaces
+ -1 more
.
Description of Work: They fixed a loose wire on my gas fireplace, and showed me how to use it. They were very nice.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$100
Thomas G.
01/2015
5.0
fireplaces
+ -1 more
Made appointment eight days before and Fireplace Specialist showed up on-time and ready to work. Showed problem and they proceeded to re-wire control box for the wall switch to provide electric power to the ignitior. Took less than 10 minutes to re-wire as they knew what they were doing. Spread tarp on fireplace hearth to prevent any dirt from getting on the tile. Provided protection and free call back if any problem occurs the rest of this winter. :-) Great service and prompt repair...
Description of Work: Re-wired control box for wall switch operation. Took them about 10 minutes or less. We can now start our gas fireplace w/fan anytime we wish.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100.8
Frank C.
11/2014
5.0
fireplaces, gas logs
+ 0 more
These guys were great! They were on time, very helpful and were able to fix a nagging problem we have had with our fireplace for the past 3 years. I would highly recommend Fireplace Specialist. These guys came in and saved me. My wife is very happy now.
Description of Work: They fixed our enclosed gas fireplace. We have had a problem for the past 3 years where the pilot light would come on but the fire would not start. We bought the unit at Rick's House of Fire and they could never fix it or get it working. I finally gave up on them and found Fireplace Specialist.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
ANN B.
04/2014
5.0
fireplaces
+ -1 more
The last time I used them it was for annual cleaning and inspection only. The first time it was for major repair work. I trust them absolutely. In 2012 they totally had to repair our chimney and replace the 8" pipe from the downstairs fireplace that went up through second floor. The group I had used previously (which had been great at one time) left my chimney very undone and unsafe when trying to replace pipe. The Fireplace Specialists were recommended to me. They came immediately and were so thorough and professional. They repaired the fireplace. It has been great since. I would highly recommend them.
Description of Work: Annual cleaning and inspection of chimney
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Edie C.
02/2014
5.0
fireplaces
+ -1 more
Contacted this company on 2/6/2014 as the gas log FP pilot light did not stay on to light the FP. Mr. Daniel returned our call within a very short time to inquire on the problem. He showed up on time as promised and checked the FP, diagnosed the problem, checked the line, cleaned jets, checked blower and reset the logs, etc. extremely professional, polite, and very impressed by the quick response and service on this very cold day. Highly recommend Mr. Daniel and will use them again.
Description of Work: Inspected and serviced gas log fireplace that would not light. Cleaned jets, logs, tested line, system and blower.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Debora L.
01/2014
5.0
fireplaces, gas logs
+ 0 more
It went great! Two gentlemen arrived 30 minutes prior to when they thought they would be at my house. They were polite and got right to work. They discovered a part needed to be replaced so they took care of that. They even tore the complete gas log system down, cleaned and tested it and put it all back together. They told me I was covered for this season unless another part was needed which I would be charged for. We discussed annual maintenance and they advised what time of year to schedule with them. The only negative was the professionalism. A third man showed up during the time they were here. He walked right in my front door without ringing or knocking. He never introduced himself. I assumed he was here to help them but didn't know for sure. I felt he should have said something to me. The cost was very reasonable.
Description of Work: Repaired gas log fireplace which was not working at all. They were the 3rd company to work on it and succeeded. The first call was to the one who worked on it prior to when it quit working. I felt something they may have done caused the problem. They referred me to the second company who never even bothered to show up. Here it is January,2014 and I scheduled with them in October of 2013.
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Service Categories
Fireplaces,
Gas Logs
FAQ
Fireplace Specialist is currently rated 4.9 overall out of 5.
No, Fireplace Specialist does not offer free project estimates.
No, Fireplace Specialist does not offer eco-friendly accreditations.
No, Fireplace Specialist does not offer a senior discount.
No, Fireplace Specialist does not offer emergency services.
No, Fireplace Specialist does not offer warranties.
Fireplace Specialist offers the following services: Fireplaces,Fireplaces,Masonry Contractors