DH Pace of Oklahoma City has offered superior service and high quality products to the Oklahoma City area since 2004. The area's leader in garage door sales and repairs, we offer free estimates on replacement garage doors and are your garage door spring replacement specialists. Commercial and residential services readily available 24 hours a day, 7 days a week.
Business highlights
13 years of trusted experience
Emergency Services Offered
Services we offer
Service ALL brands of doors and operators for Commercial and Residential customers, Rolling Steel, Hollow metal, Automatic Entry Doors, Fire Door testing.
I scheduled through their online service, then I called the following day to confirm the situation and time. An employee showed up at the scheduled time, so it appeared all was fine. The work I needed done was for an exterior door. The service provider informed me that he works on garage doors and that he had to contact the office to schedule the proper repairman for me. I was informed by this person that someone would be at my house in the afternoon. By 1pm, I contacted the company to see how much longer it would be. The person at the office told me they would contact the proper technician and call me back with a timeframe since I scheduled for the morning they sent the wrong technician and it was already 1pm. I never got a call back so I called again at 3pm to see how much longer it would be. This time she called back 10-15 min later and informed me that after speaking with the door technician that they don't do the sort of work. At the very least, they offered me a recommendation. I scheduled 2 days ago through their online system with an explanation of what I needed. I contacted them the day prior to re-verify and once again explain what I needed. Nobody questioned my needs. Then, the day of the appointment, they send the wrong type of technician, and tell me it would be later that afternoon before anything got done. In the late afternoon, they decide to tell me that they don't do that sort of work. Why couldn't they have told me that before they came out. I had to go another day with a problem that I could have had fixed by a different repair company (Which I had to do in the end, anyway)
Description of Work: I scheduled to have work done on an exterior door jamb
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
5.0
Response from DH Pace Garage Doors (Oklahoma City)™
Hi [Member Name Removed], First off, we'd like to apologize for any frustration you had on our behalf. I've talked with our team and I think we had a miscommunication from the start that continued throughout your experience. When our representatives first talked with you, they understood your need to be for a garage door jamb. When our service technician arrived, we discovered the repair you needed was for an entry door jamb. Unfortunately, we do not currently have a service technician with the training or materials to make entry door repairs. The garage door service technician misspoke by telling you another technician qualified to work on entry doors would be sent out, as did the call taker you spoke with. We've addressed this issue with our team so that we can quickly respond to situations like this. In light of the circumstances, we shared a recommendation of who might be able to help you. Because we were unable to assist you, there was no charge for the service call. We appreciate you bringing this to our attention; we plan to be more diligent about asking clarifying questions and thoroughly differentiate between garage door repairs and entry door repairs so this does not happen in the future. Thank you. Tim Brooke General Manager DH Pace Oklahoma City
Janet P.
11/2015
5.0
doors
+ -1 more
unknown
Description of Work: Sold and installed garage door opener. Excellent work, fast, efficient, courteous. Would use again for sure!
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Service Categories
Doors,
Fencing Driveway Gates,
Garage and Shed Building,
Garage Doors
FAQ
DH Pace Garage Doors (Oklahoma City)™ is currently rated 4.3 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
DH Pace Garage Doors (Oklahoma City)™ accepts the following forms of payment: Check
No, DH Pace Garage Doors (Oklahoma City)™ does not offer eco-friendly accreditations.
No, DH Pace Garage Doors (Oklahoma City)™ does not offer a senior discount.
Yes, DH Pace Garage Doors (Oklahoma City)™ offers emergency services.
No, DH Pace Garage Doors (Oklahoma City)™ does not offer warranties.
DH Pace Garage Doors (Oklahoma City)™ offers the following services: Service ALL brands of doors and operators for Commercial and Residential customers, Rolling Steel, Hollow metal, Automatic Entry Doors, Fire Door testing.