Convenient Movers LLC

I did not end up using within the stated period. Still holding coupon for use toward retail price at a later date.

We had convenient movers move 3 rooms of furniture into and out of a pod. David and Kevin did an outstanding job very helpful and careful with all of the furniture. Would recommend them highly. The only thing that would have been helpful would that;if they had a hand truck.

WELL THE DAY BEFORE THE MOVERS WAS TO BE THERE, I RECIEVED A CALL FROM ONE OF THE MOVERS SAYING THAT THEY WERE ON THEIR WAY RIDING A GREYHOUND BUS, FROM OKLAHOMA CITY, TO CHAMPAIGN, ILLINOIS. SO I DROVE 35 MILES TO CHAMPAIGN, AT 11:00 PM TO PICK UP THE MOVERS AND DRIVE THEM BACK TO DANVILLE AND DELIVERED THEM TO THEIR MOTEL. THE NEXT DAY, I HAD TO GO AND PICK THEM UP FROM THE MOTEL AND DRIVE THEM 40 MILES DOWN TO WHERE THEY WERE PICKING UP THE U-HAUL TRUCK. WELL, BY THEN IT WAS ALMOST 11 AM, AND OF COURSE THEY HADN'T EATEN ANYTHING....THEY DIDN'T HAVE ANY MONEY, SO I SENT MY SISTER OUT TO GET SANDWICHES FOR THE TWO MOVERS. DURING ALL OF THIS, I FIND OUT THAT THEY HAD JUST STARTED WORKING FOR CONVENIENT MOVERS THE DAY THEY GOT ON THE BUS. THE MANAGER HAD HIRED THEM OFF OF CRAIG'S LIST. ANY WAY THEY WORKED THE REST OF THAT DAY AND ALL DAY THE NEXT LOADING THE ONE TRUCK AND THEN THEY TOLD ME THAT THEY WERE RUNNING OUT OF ROOM AND WOULD NEED AN ADDITIONAL TRUCK. I THEN CALL U-HAUL AND FIND ANOTHER TRUCK, BUT IT WAS 65 MILES OVER IN INDIANA. SO ONE OF THE LOADERS AND I DRIVE OVER TO TERRA HAUTE, INDIANA. THAT KILLED ANOTHER 3 HOURS. SO WE GET BACK AND THEY START LOADING THE LITTLE TRUCK AND THEN ABOUT 7PM THEY FINISHED AND WERE READY TO GO. THIS WAS ON FRIDAY, JULY 19, 2013 AND THEY SAID THAT THEY WOULD MEET ME AT MY HOUSE IN YUKON, OKLAHOMA ON SUNDAY THE 21st OF JULY 2013. WE KEPT IN CONTACT WITH THEM THAT EVENING VIA CELL PHONES BUT THE NEXT DAY THEY DIDN'T PICK UP TO ANSWER THE PHONE. WE ARRIVED AT MY HOUSE LATE SATURDAY EVENING AND WERE WAITING ON THEM ALL DAY SUNDAY, BUT THEY NEVER ARRIVED. THEY NEVER ANSWERED THE CELL PHONE. ON MONDAY, I CALLED THE OFFICE AND WAS TOLD THAT THEY WOULD TRY TO REACH THE MOVERS. BUT I NEVER RECIEVED A CALL BACK THAT DAY. SO I CALLED THE NEXT DAY, AND THE NEXT DAY, AND THE NEXT DAY AND THEN I CALLED THE OKLAHOMA CITY POLICE DEPARTMENT TO REPORT A THEFT, BUT WAS TOLD THAT I HAD TO FILE THE COMPLAINT IN DANVILLE ILLINOIS DUE TO THE FACT THAT THAT WAS WHERE THEY STOLE THE STUFF FROM. SO I CALLED THE POLICE UP IN DANVILLE AND FILED A REPORT WITH THEM. WHEN I DID GET IN CONTACT WITH THE MANAGER OF CONVENIENT MOVERS, HIS NAME WAS JAY; HE GAVE ME THE NAME OF THEIR INSURANCE COMPLANY. I CALLED THEIR INSURANCE COMPANY AND WAS TOLD THAT THEY DIDN'T HAVE INSURANCE TO COVER THE COMPANY TO USE RENTAL TRUCKS, THEY WERE ONLY COVERED TO USE THEIR OWN TRUCKS WHICH DIDN'T MAKE ANY SINCE BECAUSE IT WAS A BUSINESS. ANYWAY I SPENT ABOUT 3 WEEK MAKING A LIST OF ITEMS AND CLOTHING THAT WERE ON THE TWO TRUCKS AND IT WAS STAGGERING. THE TOTAL FOR EVERING THAT I COULD REMEMBER AT THE TIME WAS OVER $300,000.00. ONE OF THE TRUCKS WAS FOUND ABOUT 4 WEEKS LATER IN OCALA, FLORIDA EMPTIED. AND THE OTHER TRUCK WAS FOUND, BACK IN DANVILLE ILLINOIS EMPTY 6 MONTHS LATER WITH OVER 10,000 MILES ON THE ODOMETER. THE POLICE HAVE ISSUED WARRANTS FOR THE INDIVIUALS BECAUSE MY SISTER AND I PICKED THEM OUT OF A PHOTO ARRAY. MY HOMEOWNERS INSURANCE POLICY PAID ONE THIRD OF MY LOSS BECAUSE THAT WAS THE MAXIMUM ON MY POLICY. THE COMPANY THINKS THAT THEY ARE NOT LIABLE. THEY HAVE NEVER EVEN TRIED TO COMPENSATE ME AT ALL IN THIS MATTER.

They came with a truck that only held half of my stuff, so we had to rent a truck bigger than they had brought so we could move the rest of it. They told me if I used a regular check or credit card there would be 15% charge so I had to get a cashier's check. When we got to the location they said they were going to put part of my stuff in storage until I paid them. They said they would wrap my furniture and take care of it making sure it wouldn't it be scratched but none of this was done. My furniture was scratched, my mattress were ripped, there were black hand prints, anything they could of messed up they did. Because of this I did not feel like I should pay them the full amount we had decided on. To this day they are still holding my stuff in storage. Do not use this company they are a scam.

Movers were delayed in arriving but kept me informed as to their time of arrival. Very polite and helpful. They helped my husband with a stuck pipe even though they didn't have to. Well pleased with work performed.

They arrived promptly, assessed the situation and got right to work. They were very friendly, professional and courteous. They managed to get everything we wanted to take - AND MORE - in the truck, much to our dismay and everything arrived in excellent condition. I just searched Angie's list to find them for another move - and discovered I had never provided feedback! So, that's why this is so late. I will be contactingthem soon!

Didn't got at all. No apologies....nothing!

Movers were courteous hard working and careful with my possessions. They did all of the work for a very fair price

The young men were both very prompt and polite. It was a very hot day and they we're emptying a VERY CLUTTERED Mastered Closet.They worked steadily without a break. I was very satisfied and would hire them again.

Might be a good experience if: 1. You don't have any questions about moving and about their fees prior to move. (None of my calls or emails were returned. I didn't even know if they were going to show up until David called the day before to confirm our time.) 2. You don't reschedule with them (even if you thought they weren't coming in the first place and you weren't ready. EVEN if sleet is forecasted 100%). They have to stay on schedule as much as possible (even if you do schedule a Sunday or a Monday move. Those are highly busy days because it is 2-3 days before Thanksgiving for heaven's sake. Everyone is moving on those days.) 3. You don't expect them to be on time. If you do expect that then schedule them for 1st thing in the morning. (If you are scheduled for afternoon, chances are they did a move prior to yours.) 4. You make sure to request 2 experienced, fast-moving, strong guys with clean boots or better yet, that wear booties if you need them to. (Afterall, you are paying them by the hour. 2 tired guys, one of which is limping from an injury and has to be told how to handle the furniture mattresses will take 4.5+ hours just to load the truck. Healty, fresh strong guys however, will unload the truck in an hour and 20 minutes. This is noted as a comparison but it is true, David, that unloading goes much faster.) 5. You do not tell them how YOU want the truck loaded. They do this every day and know how to efficiently load so everything fits.(Though it may seem very smart to have them load the garage items first, the boxes and furniture second and the beds last so the kids can go to sleep before 1am it will only cause you to rent a cargo van the next day to get the things they couldn't fit on the truck. 6. You ask that the moving truck be filled with gas prior. (Otherwise you will have to find where to buy diesel and wait for the truck to fill up and then follow you to your new apartment which is only 10 miles away but you had to stop for gas) 7. You don't need insist the move be continued the next day when it goes awry. (Even if it is approaching midnight, you have two kids with you, and EVERYONE is tired, even the moving guys. Afterall, they had a prior move, got to your place at 6pm instead of 3pm, and one was in pain from a leg injury. NO ONE wanted to continue this move except for argumentive David from the office and the heavy accented Owner who has now been called because of the problems. It will cost you a night in a hotel and another day of moving.) Let them unload it no matter what! 8. You pay them the agreed upon amount on the inital call with them. (Don't expect them to take an hour off the bill they said they would to compensate for a fraction of the cost of cleaning your carpet when you don't want the truck unloaded at midnight where the same red mud problem will occur onto your brand hew carpeting.) 9. You don't argue with management. (This will only cost more time which you are paying for remember?) 10. Get a copy of their contract before the move. (When they show up at the door with it and you have a question about the insurance coverage David will not know the answer and the Owner may not be able to be reached by his company. After your stuff is loaded it will be too late to argue a ridiculous amount of extra insurance. 60 cents a pound to cover a nice heavy piece of antique furniture or mirror is not enough and the amount he quotes after the fact will not be a fair gamble) My advice is to sell everything you own and start over. It is cheaper than moving your old stuff and a lot less hassle. It won't fit or match in your new place anyway and the money you spend moving everything could go toward stuff that does.

The first issue was with arranging the appointment. After agreeing on an afternoon time, a voice mail was left the evening before the move stating that the movers would be there at 10 in the morning. When called early the morning of the move, tne office person vaguely replied, that well, OK, they could come in the afternoon and cancel the 10 AM appointment that we did not set, but they did not set a time for the afternoon. When called a third time, the other office call responder set the time of 2PM. Ultimately, though, the movers called to say they would be there early and one of us had to rush over to the apartment to meet them. First, I will acknowledge that the furniture, ceiling light fixtures and walls were handled with care, but the movers were frustratingly slow. Extra charges were tacked on ($46 environmental fee and a $20 fee for moving from two different places, even though the 2nd place was the first destination and the second destination was the original pick up point). Also, because the movers were slow, this, as unlikely as it might seem, took more than the purchased 2 hours to complete. The company will not prorate any fraction of an hour so an additional $99 was tacked on, a higher rate than the originally purchased two hour package and for less than 30 minutes work. The total of nearly $300 is exorbitant for the small amount of moved objects and the closeness of the two points of exchange. While the movers were in the house, I called the office to have the extra charges reconsidered, but they were not reduced. I was told that I should go ahead and write my review however I saw fit as my only recourse.

The movers were polite and focused. Quick and easy job. They were a bit late but that happens sometimes due to where my apartments are located.

I don't usually write a review but I just have to vent and let others know of the poor service I recieved from Convienient Movers. I have used this moving company in the past 2010 or so and was very pleased with the 2 movers that assisted me. This recent move was a nightmare to say the least. Let me say first that I had to schedule and reschedule my moving date and time several times. I spoke with Jay several times and he was very professional and courteous over the phone. So my moving day finally arrives. They were 30 minutes late, not a big deal. I only had 2 large items to move from a 3rd floor apartment to a house. When the 2 guys arrived I showed them the couch to be moved (brand new with tags still on) and the brand new queen size headboard, footboard, mattress and rails. The one older guy who smoked like a chimney when he saw the bed asked me if I wanted the bed moved too. I said yes and then he rolls his eyes and walks off. Nice way to set the tone of the move! So as their moving the sofa down the stairs the older chain smoker guy drops a corner of the sofa h****** the stairs! They proceed to push rather than lift the sofa down the stairs! I was in complete shock with their methods! I had to stop them because I knew there had to be damage, sure enough their was! There are several rips and tears on the corner and back of my brand new sofa!! (I'm not kidding, I have pictures to prove it) I called Jay right away and told him about it. He offered me $90 off the total cost of the move to compensate. Which is ok but my brand new sofa is damaged. They also were very rough and mishandled my bed. So this is my problem I didn't wrap anything up because on their website they advertise that they wrap up your items and pad everything. On my first move back in 2010 they did that. But this last time they did not wrap anything. When I called Jay and spoke with him, he called the older guy (don't remember his name) and told him about the $90 off. Then he comes to me and tells me "Well you know that $90 comes off our paycheck, we have to take the hit. We only get paid $9.00 hour." I'm still in shock over the unprofessionalism of the 2 guys that moved me. It was a horrible, horrible experience that I wish had never happened. There are several scratches on my brand new bed and my couch is ripped in several places. I'm so upset and I dont feel like $90 off was worth the damage done to my furniture. Several times I had to suggest to them how to get the sofa down the stairs and had to help lift it or otherwise my sofa would have been ripped to shreds! This company has gone downhill since I last hired them. Please do not hire them! If you get the 2 guys that helped me, you will regret it!! I will never use this company again! OH and it took them 3 hours to move a large sofa and queen size bed!! I also had a tv stand but it has 2 glass doors and there was no way I was going take my chances on them breaking it!

They never called me back to schedule.

It went well. Had some trouble with personnel and some other issues but they did their best to accommodate and work through them . We would use them again

Overall, it was a good experience. There was some issue with the payment groupon, but it got resolved after I called them.

They started out being two hours late and I had to call them 15 minutes after the scheduled start time to even find out they were going to be late, so I wasn't impressed with that. Once they got there though they were very nice and got right to work. I've heard many people complain about movers being intentionally slow or careless. These guys really moved at a pretty decent pace and they never seemed like they were lolly gagging. One guy worked a bit harder, but he was also younger and probably in better shape. It didn't seem like they had worked together before though and they definitely didn't get along. I know moving is stressful, but it made me nervous to hear them constantly bickering. All in all they didn't really damage too much of anything, some dents and dings here and there and some scratches around doors, but honestly I expected that out of anybody. I used a Groupon for the service, so I still feel like I got a good deal... if I had payed more I might have expected more. Decent movers for a great price basically.

Absolute worst company ever!!!! I hired them to move a small house (about 3 rooms) they were over 2 hours late with a smaller truck than what had been ordered. Then they told me the Groupon I had purchased had already been redeemed and they wouldn't accept it. They threatened to close the truck up and keep my belongings and when I spoke to the owner I was called several obscenities and threatened further. They moved nothing and I called friends to come unload the truck as they refused to do it. I have reported them to the BBB and others. It was absolutely the worst experience with a moving company that I have ever had.

They did a good job but I did pay them extra for the use of a truck and for another person to help move. They got in there and got after it and we've got it done

They helped me out in a bind. I found ou at the last minute that the big box retailer couldn't deliver in a timely manner. i called late in the evening and they were able to be there at the end of next day to move the flooring.

We thought they were abit expensive. Job was 3 hours 10 minutes but we got charged for 4 hours. Thought getting charged an hour for 10 minutes was abit rich. A couple of things were broken, not alot damaged which was good. They packed well but were abit slow. Thought the job could have been completed faster. They were 40 minutes late but they did ring to let us know. Overall they were okay.

It was a very professional jog! WELL DONE!

Convenient Movers were late starting out. Their prices were a little too expensive. They kind of took their time to load and unload the truck. They did not help with packing. I packed everything. The came in and said hello to me and that was it. They went to work. I wasn't dissatisfied with them though. I was quoted one price, but it ended up being a little higher. They didn't break anything.

Everything went well, from making the appointment to settling the bill when all was finished. I was impressed with their manners.

The owner was responsive to an online request for information I made. The only one of three that did! We made the agreement, I confirmed the day before the move and met the movers the next day at the agreed upon time. They did a good job in a timely manner with no surprises. That's what I always hope for.