Conn's Appliances

Description of Work: Your brother ice box to me that didn't work and from day one and then y'all came out two weeks later and tried to fix it and it still didn't work wanted me to wait another 2 weeks

Description of Work: On 2/23/14, I purchased a leather recliner, two end tables and a coffee table from Conns (7301 S. Penn, OKC, OK 73159). Everything was delivered on 2/26/14 and everything was dmaged in one form or another. Both end tables had visible scratches, the caffee table had chip wheras you could see the white of the wood, and the leather chair had rip on the back. I informed the delivery driver of all of the damage as they were delivering the pieces of furnisher and he appeared to make note and even called in the coffee table damage. However, when they were done delivering everything, I asked what was the policy for the damaged pieces and was told that he would turn in his report and that someone from the store would call me to discuss replacement or a refund. I also asked for a copy of the delivery documentation and was only given a sheet of paper to rate his delivery service (they strive for 5s). After they left, I called Conns informing the warehouse person/salesperson about the delivery damage and was told she needed to see the write-up from her delivery guys. Needless to say, I didn't hear from anyone the rest of that day. This ordeal went from Feb. 27th through Mar. 10th whereas I called and talked to supervisors and etc. I went back to the store and talked to a manager as well and still didn't get anything resolved. I finally decided to get a lawyer involved. Once that happened, I got a new date for delivery of everything new. This time everything that was delivered came in plastic covering or a box. The deliverey guys put together my table in my living room. totally different scenario from the first set of guys. It didn't hurt that I had my best friends recording it with his camera. I wasn't taking any chnaces this time. I like the furniture and the recliner/rocker, but I will never do business with Conns again. They strive for fives is plastered throughout their store and professing to have great customer service, but my experience was not customer oriented or pleasant.

Description of Work: I bought a cloths dryer.