CARPET DEPOT, LLC

When we went to pick out and pay for the carpet we told them specifically to call me to set up a date and time. They just showed up at the bar where we were having it installed one night at close with no warning. We also told the salesman that there would be a pool table and vending machine that would need to be moved and that it would take a few guys to lift it. They sent 2 guys that were about 5'6" and could barely lift one end by themselves. They broke 2 legs on the pool table and destroyed the levelers. Basically ruined the table completely to where there is no way to level it out. The carpet looks ok on the main floor, but it took me following them around to make it happen. Seams showing. Edgings not matching up or overlapping to leave one side sticking out like they forgot to cover it. Hade to make them pull the strip up in front of the door because it was over too far and left the side of the carpet exposed for someone to trip on. When they did the stage they just laid the carpet down and started stapling it all over with no rhyme or reason so now you can see pock marks all over the front of the stage. They had pulled up a board on the stage and instead of nailing it back down they just tried to carpet over it and play it off. I had to call their boss before I could get them to listen and fix everything. Had to have them walk around with turpentine to get all the glue off of it. Cut slices through the good carpet that had already been laid to cut the stage carpet. The edge of the front of the stage going left from right is slanted to where on the left it doesn't go to the floor and on the right it's too long. And the Edging they put around the bar to separate the carpet from the tile is trying to fold under the tile because it's covering a gap that is too wide. Since then I have been stood up twice from them when they were supposed to come fix it all. When I call Carpet Depot the guy just tells me to talk to the installers. I will never use these people again and I suggest you don't either if you want a quality job done.

unknown

They did great. They gave a good price on the carpet, they were prompt, professional, and they did a good job. There was a good deal on the carpet. They were clean and they got it done, and got it cleaned up.

It went great. From get go Jason and all the staff was friendly and helpful even though I was indecisive on colors, carpet, and or vinyl planking etc they were very patient and let me take samples to help decide. When I did decide and going over final numbers, I felt like the installation charge was high so they sent another installer by to bid the job which saved me more $. They started when they said they would and finished when they said they would. Installation for the entire house was less than a day. Prices for materials very reasonable and quality products. I'll definitely use them again.

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We have used them few times and they have done pretty good job. We had them come in and fix carpets that can be cleaned. Someone had dropped iron and burnt off and it couldn't be cleaned so they did some couple of mid rims. So whenever we call them, they come in and get it done in just few hours. We like them and the price is really good on all of that. They come out when they say they are going to be here and get the job done. They get it done very quickly and that's one thing that we like.