Brim's Carpet

This is by far the worst customer service you can imagine. We set up an install date for 8-4-2015 and my wife drove to our property to let them in. They "no showed"!!!!! When she called they said they never put it on the calendar. Set up another install date on 8-5-2015 to meet between 8:30 - 9:00; I drove over to open the house and they "no showed" again!!! I called Kyles (owner) cell phone no fewer than 5 times to make sure we were correct. I had to leave our house open and go to work for fear of missing them if they ever showed up. I left Kyle a message to please, please call me because our house was open and I needed to know. I left two urgent messages......... I am still waiting for Kyle to call me. He told my wife their phones were "down" at the office......... I guess the blackout was so bad it extended to his cell coverage. Still hasn't called to apologize or even confirm that we are indeed loyal customers who are valuable to his business. I called today to speak to a manager because they left massive amounts of material at our house and we have tenants moving in............... SURPRISE no call back. If there was a rating worse than "F" I would apply it to Brims carpet in every aspect. There are so many flooring stores in town PLEASE do business with anybody but Brims. Here's the kicker; we own multiple properties and just added another home................ we are moving our business elsewhere. We like having our "team" of suppliers to work with and value loyalty, honesty, integrity and good work above price. I am so aggravated with this company I would advise you that even if Brims offered you FREE carpet........... buy it somewhere else. They are not honest, truthful, forthright, or loyal.

They were less than professional when they started saying that my realtor (who I've known for about 7 years and near that many transactions) didn't know what she was talking about. I've known them for five minutes and they are going to convince me that she's wrong? I tried to explain that perhaps my house was not the average house they were talking bout (listing price of $300,000), but they were not listening and just plain not helpful.They also had a surprisingly poor selection of carpet. I was only shown about 3 samples that would have run $3000 for 1800sf. They made it seem like I was just difficult to satisfy. When I left their building, I called my realtor and she recommended another business, Country Carpet in Nicoma Park. I went directly there and they found a much higher quality and eye-catching product and had it installed in 2 days. The price ended up saving me around $600 from Brim's price.

They do work for several apartment complexes in OKC and surrounding areas! Always great work and best pricing