All Around Pro Heat & Air LLC

Upon entering my phone number into Angie's list in order for me to access listings, I was immediately called by this vendor letting me know they got my number thru Angie's list (literally 10 seconds passed) and asked when the soonest I needed service. I understand it is a Saturday but I gave an honest answer and told the receptionist as soon as possible, preferably today or tomorrow if possible. She told me due to the severe thunderstorms and it being a weekend, Monday would be *preferred*. I then responded that because they were the first vendors to contact me out of their own volition, I did not have even a moment to review the listings online thru the website and I would return their call on Monday it i wanted to make an appt. The receptionist sounded as if she was speaking to another person, who then tells me that tomorrow is possible. So then I ask if that is the case, I wouldn't mind them taking a look. I proceeded to let her know that I would like to make an appointment and she tells me, "so Monday?". I told them no thank you and I will be looking around elsewhere. If you are going to call immediately after I enter my number and ask for me to purchase your services, then I expect you to offer me a timely appointment especially if you reached out to me first. Completely unprofessional.

pipes on air conditioner froze up. they came out and said nothing was wrong with the unit but I could use a pound of freon and that should help, and possibly get duct cleaning.(which they do not do). The next day I came home from work, the house was 84 degrees, but the pipes were not frozen and they could't get back out till late the next day. When they came back the diagnosis was too much freon, it was drained out and a fuse was replaced. By Friday I had contacted another company who came out checked and cleaned my unit and the pipes no longer freeze and the house actually cools now. This company does a free service call which is good because I'm only out the cost of the freon which was actually released into the air or on the ground around my unit.

Doug came out the same day I called. Gave me a time of when he would be here and was here on time. Helooked at our unit,and Within 10 mins he knew what the problem was and was able to fix it quickly. Time efficient, professional, and fair pricing. Will definitely call again and will reference to friends and family.