All-Things-Etc.

"I am so sorry that you were disappointed with the price. This was a very large, very overgrown garden. It was filled with weeds and very large bushes and one very large magnolia tree. Before the client left, she asked us to do what we needed to in order to complete the project. We explained our rates before hand and called another crew member to complete the very large project. The client approved this before leaving for work. We also laid a thick layer of mulch in order to keep weeds from taking back over. Our number one goal is to acheive customer satisfaction. In order to keep costs low, we gave the client a 75% discount on the mulch. We also gave the client an additional $41 discount in addition to the initial $41 discount from the coupon. Over all, the client paid $625 for a job that would normally cost $905. We also returned a second time free of charge to make some minor adjustments at the clients request. Again, as you can see from our many other reviews, our #1 goal is customer satisfaction and we are willing to go the extra mile to please."

"We are so excited to work with the members! They have a beautiful property. We are very excited to continue working together to transform their backyard into a gorgeous, relaxing, santuary get-away. Thank you so much for the good review, it means a lot to us!"

"I'm so sorry you were not pleased with your service. We sent a crew of 4 instead of 2 for this project because we were told it was very large. This particular crew was young and energetic, but I assure you that all of our landscape technicians have ample landscaping experience. Our crews are trained to work quickly and efficiently. We implemented a "no walking policy" to make sure no time was wasted. I could see how that might appear to be chaotic. For $100 in the 4 alloted hours, we groomed a wildly overgrown and expansive lakeside ground covering, manicured 15 ft of hedges, weedeated 10ft of sidewalk over taken by weeds and grass, eradicated an elaborate root system of bermuda grass from a stair way by hand, plus clean up time. We believe that providing an excellent clean up for every service sets us apart from other companies. We designated one technician to clean up as we worked, then used a blower to complete the job. I am very surprised to hear there were clippings left behind. We spent 6 man hours total on the project with no extra charge to the customer. It is our policy to go over our rates before service is performed. Our normal rates are $50 per man hour and we do have a hauling fee of $75 per load. However, customer satisfaction is our main goal. We are often flexible with our rates if any dissatisfaction is expressed at the time of service. We also always perform a walk-through with our clients before we leave to ensure your satisfaction. During the walk-through for this service, no problems were communicated to us. In fact, the member expressed that he was happy with the service. Our business thrives from good reviews. As you can tell from our other reviews, we are always willing to go the extra mile to ensure your satisfaction and gain your loyalty."

"We do employ both male and female landscaping technicians. Our 2 female crew spent 8 man hours total on this project. The ground was extremely dry and hard, which increases the time required to do a nice thorough job. However we highly value customer satisfaction, so to keep costs down we only billed for 6 man hours, a $100 discount. I am so sorry to hear you were not pleased with the price, but I'm so glad that you were happy with the services provided. We often run specials, discounts, and coupons. Right now we have 2 Big Deal promotions featured on Angie's List. I hope you will not hesitate to call us in the future and let us know what is a good price point for you. We will certainly do our best to accommodate you!"

"I am sorry to hear that you were not pleased with the services we provided. Our technicians are trained to work quickly and efficiently, but not to sacrifice quality to save time. As you noted, our crew wants to do a good job. This is because we care about the quality of our work. The list you provided was very extensive, even with two people working for 4 hours. Our crew would have gladly continued to work until the job was done, but we wrapped up when you asked us to. Additionally, had any problems or mistakes been brought to our attention at the time of service we would have made sure they were immediately corrected, free of charge of course. We are very conscientious of our clients' requests; we invite our clients several times during and appointment to review our work and address any issues. As you can tell by our reviews, our #1 goal is to keep you, the customer, happy."