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SPARK Services

4.8(
9
)

Computer Repair, Internet Service, Computer Sales,

... +1 more

About us

We are a complete turn-key computer shop offering sales, service, parts, consultation, training and all around good people!

Business highlights

11 years of trusted experience
Emergency Services Offered

Services we offer

Computer Repair, Networking, Computer Sales, Parts for all brands, Remote Management, Consultation, Training, Data Recovery

Services we don't offer

We do not offer payment terms over 60 days

Amenities

Free Estimates
Yes
Senior Discount

50.00

Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Reviews

4.89 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
11%
3
0%
2
0%
1
11%
Rating CategoryRating out of 5
quality
5.0
value
4.9
professionalism
5.0
responsiveness
5.0
punctuality
4.8
Write a review
Showing 1-9 of 9 reviews
Ed F.
12/2020
5.0
internet service
  + -1 more
Very helpful. Followed up after two weeks to make sure all was going well. Product received in timely manner and worked flawlessly. Huge improvement over my previous solution. All interactions were very friendly, knowledgeable and professional.
Description of Work: Internet Services
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Pierre S.
01/2015
4.0
computer repair
  + -1 more
They installed a piece of equipment that I had purchase and did some work on my computer. My experience was good. I think the price was excellent.
Description of Work: I used SPARK I/T Services.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
$59
Donald H.
01/2015
5.0
computer repair
  + -1 more
On November 22, 2014, I took advantage of the $59 for 2 Hours of On-Site service from Spark I/T Service by requesting the service through Angie's List. Robert Allen contacted me promptly thereafter and we arranged for him to come out to my house on December 2, 2014. Robert arrived early and got right to work cloning my smaller older Solid State Drive and imaging the new larger SSD. He then physically swapped out the drive, booted up the computer and it performed just as it had before the swap but with a lot more memory and file swap speed. He also solved a few problems that prompted pop-up error windows. Robert did find an error message he would have to do some homework on and said he would get back to me as soon as possible with the answer. As promised, he called me back a few days later, remotely controlled my desktop computer and quickly fixed the problem at no extra cost. During his 2-hour service call, we had lots of time to talk shop while files transferred to the new drive, and I found him to be pleasant, polite and quite knowledgeable in his field of expertise! We also found that we had a few things in common too. I highly recommend Robert Allen and Spark I/T Services to anyone who has a personal computer, business or network! I will use his service in the future if needed.
Description of Work: Swapped out my desktop computer's 120 Gb SSD for a 480 Gb SSD drive.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$59
Pat S.
01/2015
5.0
computer repair
  + -1 more
unknown
Description of Work: Handle the problems I had
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Adonna A.
12/2014
1.0
computer repair
  + -1 more
The guy has made three different appointments and never shown up.
Description of Work: I purchased a big deal for a computer repair or tuneup.
Rating CategoryRating out of 5
$59
Response from SPARK Services
We have serviced over 2300 people and companies in the 18 plus years we have been in business and in over 35 different states and this is the very first negative review we have ever received. I guess it is true, we can't win them all but we should examine all the facts first before we make nasty comments to try to ruin a companies online reputation. So with regards to looking at the facts and only the facts. Simply put, we did have a scheduling issue due to the holidays and we were unable to make our first appointment with the customer at the exact time specified. We service many accounts and do our very best to be on time each and every time. However we admit we messed this first appointment up by neglecting to call and update our customer on our time-frame of arrival. When we realized what had happened due to a phone call from the customer to us (she left a message) we promptly called her back within 20 minutes apologized and explained that we did have a tech in the area and would gladly come over and fix her issue that very day. I remained in contact with the customer until several hours (8PM) after our office officially closed for the day and when my tech finished the job he was on I called and said we could be there in a few minutes. The customer refused this time and rescheduled the work for 2:30 the next week. This was on our calendar and the proper time was allotted and I (the owner) was personally going to perform the work to make sure it was done correctly and I was going to offer our additional services (managed antivirus) to the customer free of charge for the next year in order to make up for the previous weeks issues. Instead I found out that morning that the customer had sent in a request via Angie's List (which we overlooked because it was an email request) to have the work performed at 8:30 that morning instead of 2:30 like what we had scheduled. The problem is we are not open this time and it is clearly outside of our business hours posted on this site. So, this appointment was missed because of the customers requested time change which we did not notice until too late. The third "missed appointment" we are still trying to figure out since we technically only missed the first one and we took blame for it and tried to make it right. We have been in touch with the customer and tried to resolve her issues but are unable to come to a resolution. However I must say she sure was quick to complain and post a negative review on Angie's List to try and hurt our reputation. Maybe if she would have put that much effort into conflict resolution this issue would have never taken place.
Mary A.
10/2014
5.0
computer repair
  + -1 more
unknown
Description of Work: Repaired laptop computer. Works great now..
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
David P.
10/2014
5.0
computer repair
  + -1 more
Robert allen was very professional and I purchased the service agreement
Description of Work: he came to my house the same day I called him. and fixed my computer in just a little time
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$59
Nicole L.
08/2014
5.0
computer repair
  + -1 more
Robert was so great! I was frantic because I just started back to college and am taking online classes & my computer went down! I contacted Spark IT & spoke w/ Robert. By the end of that day he had my computer up & running even better than before! So grateful and the price was so reasonable! Cannot Thank Spark IT enough!
Description of Work: Fixed a virus/malware problem on my computer
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$55
Brent T.
08/2014
5.0
computer repair
  + -1 more
Received computer back in a very timely manner. Robert was very professional and trust worthy. I will use his services again.
Description of Work: Repaired slow computer.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85

    Contact information

    821 N York St Suite E, Muskogee, OK 74403

    http://sparkitservices.net/

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    Closed

    Licensing

    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Computer Repair,
    Internet Service,
    Computer Sales,
    Computer Training

    FAQ

    SPARK Services is currently rated 4.8 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 6:00 PM

    Tuesday: 9:00 AM - 6:00 PM

    Wednesday: 9:00 AM - 6:00 PM

    Thursday: 9:00 AM - 6:00 PM

    Friday: 9:00 AM - 6:00 PM

    Saturday: Closed

    SPARK Services accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
    Yes, SPARK Services offers free project estimates.
    Yes, SPARK Services offers eco-friendly accreditations.
    No, SPARK Services does not offer a senior discount.
    Yes, SPARK Services offers emergency services.
    No, SPARK Services does not offer warranties.
    SPARK Services offers the following services: Computer Repair, Networking, Computer Sales, Parts for all brands, Remote Management, Consultation, Training, Data Recovery
    We do not offer payment terms over 60 days

    Contact information

    821 N York St Suite E, Muskogee, OK 74403

    http://sparkitservices.net/

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    Closed