Mallard Construction & Roofing

The quality of their subcontractors is superb!! their scheduling and setting expectations for the customer is sub-par. Not sure I would hire again, but would sure like to have their rolodex of the subcontractors because they rock when in comes to work quality!!!

The worst customer service I could ever imagine and my husband and I have been in customer service all of our working lives. The bottom line is they overcharged and ripped off our insurance company by $10,000 and then wanted us to pay even more out of our own pocket. They waited to see what our insurance would pay for and said that is the dollar amount they would take for the job. But when they found out my insurance would pay more they changed the billing amount and wanted more money. It took 7 months to settle with them and at the end the vice president asked for $1200 more out of our own money. We had to put a fight to get them take off $8500 for decking they did not even replace. Please save your self the stress and worry of being able to settle the final charges and Do Not use Mallard Roofing. Especially the salesman named Byron he will rip you off.

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The entire process was great. The labor was done in a very professional way, and we were always able to get a hold of someone if we had questions/concerns. Mallard isn't your typical roofing company. They truly care for their client and do the best job they can possibly do. We incurred no issues throughout the entire process. We have a beautiful new roof and we were glad to have Mallard be our contractor of choice. We wouldn't hesitate to use them again!

Their quote was competitive. Salesman was a very nice fellow. Once the contract was signed, they got to it the same week. Started around 7:30am and were done by about 3pm. All the trash and nails were picked up, no issues there. Seems like they did a decent job, no leaks.

They did exactly what we discussed and what was promised. We were provided a date for all the services to begin and how long everything would require for completion. They did a great job, their pricing was very competitve as our house is two story with a very steep pitch and multiple roof segments to deal with. This is our third roof and we could not be more pleased. After all the work was complete the owner came by for a personal final inspection. He found several items he wanted revised and later that day a crew arrived and completed the items the owner wanted revised. I couldn't see any problem with the completed job but was very pleased to witness such professionalism and concern for the customer. Mallard is a local company with a long and successful track record.

Mallard keep the job site very clean. They really helped us with our insurance company and made sure we got the best roof for our money. We were worried that we would have a lot of nails left in the yard but they did a great job running magnets thru our yard to get them all. David there project manager was great to have around during our project. Thanks again!

We did not know who to use for our roof repair. We had looked around our neighborhood and saw that several of our neighbors were using Mallard Construction. We called the number off of the sign and asked for a salesman to come out. We he came out he inspected our roof and said we had damaged to it and suggested we call our insurance company. He said he would be happy to meet them for us and show the insurance what he had seen. The adjuster came out and meet with my salesman and came to an agreement that the roof had been damaged by hail. Then Mallard worked with the insurance company to make sure we had enough money to get the roof replaced we he even got items covered that I had no idea that they had been damaged. Mallard then contacted us and scheduled the work and we are very pleased with the results. We have had our new roof installed and absolutely love it. Thanks guys we couldn't have done it without out you!

I had an appointment with Mallard on Tuesday 6/28 at 10:00. The lady did not make it out to my home until noon and did not even call to say she was going to be late. She looked at my roof, took my paperwork from my insurance company, and said that she would get with her boss and call me. A little while later she said that they would be back at 2:00. We waited until 4:00 and finally heard from them asking to reschedule for the following day. I was unavailable and asked for the earliest appointment Friday, it was scheduled for 10:00. Friday comes along and they are late (by just a few minutes). We talk for about roofs for 40 minutes. They were completely unprepared (three times they asked one another if they had this or that to show me an example and both of them didn't have whatever it was they wanted to show me) and very unprofessional (she was texting? on her phone almost the whole time). I liked his sales pitch and was still interested in using their company for my roof. He told me they give 'a line by line' estimate to the owner and insurance company, but since they were unprepared and didn't have my paperwork he would have to do it when he got back to the office and he would email me later that day (Friday). I receive nothing Friday and so I sent a text to both of them on Saturday letting them know that I didn't get an email. I don't get a response back from either one. By Monday morning I still have no email and no response to my text. I called their main office and complain. I am assured that I will have an estimate that day. I didn't get one earlier because they wanted to make sure that everything was correct ("I's dotted and T's crossed"). However, I still did not receive anything from them that day or the next. I call again today and am again told that their behavior is totally unacceptable and I will hear something today 7/3...but seven hours later, still nothing, I understand that we have had a disaster and lots of bad weather and all roofing/construction business are very busy. However, I have contacted 4 other companies and have a written estimate from all of them. Nine days seems like plenty of time to give me an estimate, when my insurance has done most of the work for them. I'm really disappointed because I was truly interested in having my roof done by them.

A tornado came through and the hailstorm did a lot of damage to my roof, so I had them come look at it. They kept saying that there was nothing that they could do. I called my insurance company and told them what had happened and they said that they should come out and fix it. My roof split in two and all of the shingles came off. After I talked to my insurance company, they came out and fixed it. They charged a lot to do it. I do not know if that is why they finally came out, but I know he wanted that check. I am not too happy with them really. It took them forever to get it done. I wanted the good roof. They did fax the paperwork to the insurance company. They said that I got a 22% discount. I would call them and it would be two or three days or up to week before, I would back from them. I am not really satisfied with it. If I did not have their roof, I would not use them again.