Alicia's Mason Repair

Alicia and her crew are the best! they went the extra mile to make sure my house wouldn't flood again. Can't recommend highly enough!

Alicia has always been a true professional in every aspect. She calls you back if she missed a call, shows up and gets the job done when she is scheduled but most importantly her and her team will go above and beyond every time. This is the only mason and foundation repair company I use and you would be wise to do the same.

My husband found Alicia's Mason Repair on Angie's list and contacted them to do a bid for work on our house. We were just finishing a 10 year remodel on our home, and we had added 3 exterior walls that we needed to be bricked to match the rest of the house. Alicia came out to give us an estimate and told us it would only take them 2 weeks to lay the brick work. On the East and West wall of the house, the brick had to match up with the brick on the rest of the house. We knew it was a difficult job, and I was surprised by what I thought was a low bid. The bricks they brought to the house to use were not the same shade as the bricks that were currently on the house. They were just going to add the new bricks into the existing brick work on the East and West wall which would create an obvious line in the wall where the colors changed. We had some loose bricks that matched the ones on the house, so we requested that they use the old bricks to finish the East and West wall so that they would match and then use the new brighter red bricks that they had brought to brick in the South wall, that had no existing brick work on it. This should have been a suggestion by the company to make sure the brick work matched. After 2 weeks, the brick work still wasn't done. There were several days when we came home from work and no work had been done on the house. We asked if they would be able to lay a brick porch for the new front door we had installed. We wanted a rounded porch with 3 steps. We should have drawn them a picture of what we wanted, because what we ended up with was a 3 tier cement monstrosity that only had bricks laid flat on the edge of the steps. They filled the center with broken bricks and trash and then poured cement on it. They didn't use any forms, so the steps are not uniform, straight, or symmetrical. After completion, I was so disappointed in the workmanship that when I received the bill that was twice the original quote, we refused to pay it. We negotiated the price, but I am still stuck with an ugly cement porch with steps that are too shallow for a normal size foot to fully fit. I will have to hire another company to correct the work done which will cost me more money. The brick work done on the house itself is very good and clean. The only complaint I have is that the bricks on the South side of the house are different than the rest of the house, but I understand that new bricks can't always be matched to old ones, and I thought our solution was a decent one. You can barely tell the difference since they are on different facing walls. My issue with this company is in the fact that the final bill was twice as high as the original estimate and the work took twice as long and the porch I was left with is an embarrassment.

We had a mail box that was rotting from the inside out, several deteriorating spots on external walls and two holes where a woodpecker had wanted to set up home. Alicia was very professional from the outset. She set up an appointment to assess the work so she could quote. She arrived on time then sent us a detailed costed quotation by e-mail. Alicia worked on all the areas quoted for. She called saying that she wanted to check on any damage that torrential rain may have caused before the final coat of stucco on the top of the mailbox had time to dry. Alicia returned to replace the external finish, when the weather was more predictable, as she wanted her work to look as professional as she felt it had to be. Very hard working, efficient and reliable. I have no hesitation in recommending Alicia's Mason Repair.

Alicia arrives promptly and has spent countless hours on all the projects we discussed. She even goes further by making the projects look beautiful. She went above and beyond her outlined project by seeding and applying burlap to the berming to keep rain from causing erosion. She researched waterproofing products and selected a coating that was superior to the paint she had originally intended to use, not changing the price of the bottom line.

The tiles I was using were not regular porcelain tiles; they were slate rock tiles, so they were irregular in shape and size. I did not realize the skill needed to install said tiles when buying them. Dan was able to pull up the tiles I had already laid and install the floor in a very reasonable time for a very very fair price. Overall, we are extremely pleased with the outcome and price. Great people to do business with and just overall great people.