Counter Act Countertops

Here is a detailed account of my experience with Counter Acts countertops in Marietta, OK Tuesday, February 26th – Picked out granite and put up deposit, which we figured at 50% of the estimated square footage. Total to be amended upon actual measurements in a few days. I was told there had been a fire at the store the previous day, but expect install in about 3 weeks. Told I was now “in line”, as they do orders in order of when deposit is received. Friday, March 1st – measurements done March 18th – contacted Steve to see if install would happen this week, which would have been the third week following deposit. He said he had a few ahead of me but probably by the end of the week. Said he would get back with me. Tuesday, March 26 – No word all of last week, text him today to touch base. I was told I was next in line, and the countertops would cut Thursday the 28th. Again, no word from him the rest of the week. Wednesday, April 3 – I still hadn’t heard anything from them, so I called. I was told that there had been two deaths in the family and they apologized for being behind. I told them I understood, and they said they had been mistaken when they told me last week that I was next. Apparently they had forgotten about someone else, but I really was next now. My countertops would be cut tomorrow, April 4. They would likely install Tuesday, April 9 but I should touch base on Monday the 8th to be sure. Monday, April 8 – I called and was told that they weren’t ready but would be ready for install Wednesday, April 10. Wednesday, April 10 – It was raining this morning, and Steve called at 8:30 am and discussed with my husband how best to access the kitchen, especially due to the rain. Then Cindy called at 12:30 pm saying they were postponing because they felt like it was too wet to get in our yard and they were afraid they would break the piece if they attempted today. Thursday, April 11 – I called Steve and he scheduled install for Friday, April 12th. Friday, April 12 - At 8:30 am, I was called and told the granite was loaded but was asked if there was anyone else around who could help unload my large peninsula (the bar we added). Afraid of being put off any longer, I said yes. They finally arrived at 10:15 am. They installed the first two pieces without much problem, but my husband came to help them carry in the large piece. They nearly dropped it twice, and at one point one of the installers said something to the effect of “I really hope this doesn’t break!” They were sloppy with the glue, which has run down the inside of one of my cabinets. It is hard and crusty (it's an epoxy type glue). When they cut out the cooktop piece, they didn’t run a shop vac while he was cutting it, which resulted in granite dust COVERING the entire kitchen and dining area. This wouldn’t have been an issue had they send enough installers in the first place. But they only sent 2. What kind of company asks the customer to help carry in such a heavy piece of rock? What if one of the installers, or my husband, had been injured? I would think it would be a huge liability issue on their part; my thinking is that they should NEVER be asking a customer to help. Neither of the installers had on steel toed boots, which I would think would be required in such a job. While I am not in the industry of granite installation, I am sure there are standards set to insure safety of workers, and equipment to help out with that. They attempted to use some type of clamps, but they kept slipping, which the installer said ‘because they were old.’ Luckily, no one was injured in the process, but I was nervous that something was going to happen given the way it was done (and on my property, no less!). I feel like we lucked out, but at some point someone will be hurt if this is their normal routine. I will say that the final product was beautiful, and I feel like the work they did on the rock itself was great. My issue is with lack of communication regarding wait time, including getting a false sense of “soon”, and the installation process.

Very Neat and Clean work inside the house... and they clean up very well afterwards...