SPLASH POOLS

We paid a 50% deposit for an above ground pool in early July and were promised installation during the last week of July. They did not even call that week and it took several calls to them to find out that the installation would be delayed. Even when we went to their store they would not say when installation would be completed. It was finally done, over a week late. The work, once it was completed, was fine, but their lack of customer service was poor. I do not recommend this company.

Worst service ever. I went to the office to order a liner/install for my inground pool. They gave me a price between 3200 and 3600 depending on possible labor/parts that might occur and we picked out the liner. They told me it would be ordered and they would call for a time to install in about 2-3 weeks. I called after two weeks and they couldn't tell me if it had been ordered and told me they would call me back the next morning. They did not. I called back. They told me they would call back. I instead went to their office. Upon arrival the owner told me the liner had not been ordered and the cost would now be 4000! And his reasoning was because the cost of liners goes up!!! I said how can the cost of a liner go up 800 in two weeks as there had been ZERO changes!!??? He was rude...and had no customer service skills...so I am taking my business elsewhere that will appreciate several thousand dollars!!!

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They were great at coming out to start the opening; however, they got really busy and it took several days after the pool was full before they could return to get the pump going.

They are very quick. They are very thorough. They were very affordable for me.

They were at the house to deliver it exactly as they promised on the day of delivery, complete with chemicals and instructions on the new tub. Love the tub! They are quick to answer any problems I have with the chemicals--they have changed since we bought the old one from a company no longer in business. Really very satisfied with Splash. We had delayed getting a new tub dreading the damage that would be done to the landscape--no damage. They were very conscientious. Will continue to use them.