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PCI General Contracting

Kitchen and Bath Remodeling, Cabinet Making, Pool Sales Construction and Installation

About us

Our team performs to the highest level of quality in the industry. We are a licensed general contractor and supervise all projects on a daily basis to guarantee that each job runs smoothly. Turn key renovations and are generally completed within 5 to 7 weeks. All sub-contractors are licensed and insured as well.

Business highlights

34 years of trusted experience

Services we offer

General Contracting, Kitchen and Bath Remodeling, Contract Management and Room Additions

Services we don't offer

n/a

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check

Reviews

1.52 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
50%
1
50%


Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0
Showing 1-2 of 2 reviews

Nancy W.
08/2012
2.0
home remodeling
  + -1 more
Not good. Note this company is one and the same, from the customer perspective, of 180 Kitchen and Design. I became so angry reading other reviews because they were right on, and I am sick that I didn't follow my husband's advice and get more bids... sorry I didn't actually call the people on his"reference list". I agree, Jeff disappeared shortly after the work started except to pick up checks. Most of the workers were good, some not (tiling, flooring...). Had the same issue with the granite, a large slab of it "gone". We bought the slab. He knew we wanted the large leftover piece for our coffee table....gave him the measurements, showed him the table. Gone.... and he said that's normal practice.....customers don't get the "leftovers" Really? Because I'm pretty sure I paid for that whole slab, and the remaining piece was 40 X 62 inches......a sizeable piece, of expensive. granite. Charged us 28% fee for electric work that we had done during the job, that had nothing to do with the job! Was a separate job....but for some reason the electrician submitted our private work to Jeff as well as the contracted work. Also..... sprung a $1200 "designer fee" late in the project, after he insinuated he would throw in the designer time, given the high cost of our job. Did not notify us when we went over budget.......thank goodness his (ex) designer did! He talks a good talk and had me totally fooled, I must say. The job still isn't done........a lot of finishing things, tho the kitchen is functional. However, I don't want him back in my house again, so we will hire someone else to repair the torn up fireplace/bricks, seal the slate floor and backsplash. It's a beautiful kitchen......their design was good and I chose beautiful materials. But he wasn't what I paid a PREMIUM for........careful supervision, attention to detail, knowing what's available/new. The company, I believe, will eventually fail due to these issues with what feels to me to be a dishonest, or a sneaky/ under-the-radar way of treating his customers. Perhaps it was just really bad communication. All I know is, I would never, ever hire PCI/180 Kitchen Design, again.It was an expensive lesson for me. ******Update 3/20/13 Just saw his response for some reason! Ridiculous. I don't blame anyone for work not done when they can't possibly do it if I haven't picked out a light, fan, etc. But fireplace never repaired; floor never sealed (we ended up doing that ourselves)....I have pictures of unfinished work (that are unrelated to me picking out a light). But regarding the "5 months" after granite installed asking for the piece? That's funny, because I have a dated message on my phone from 10/3/12 regarding the size of the slab and what size I needed for the table. THE GRANITE HAD NOT BEEN INSTALLED YET. That I know, because he sent me a picture of the cut granite slab STILL AT FABRICATORS'S on 10/4/12. ***So we requested it at the time of fabrication and BEFORE installation.*** That's a bit different than 5 months after the install. Not sure why he would lie about it, except not being able to take responsibility of messing up. I would've been disappointed but understood, if he'd just said 'sorry I messed up', but he continued to weasel out of any responsibility. Do research, get several bids before you have work done.
Description of Work: Kitchen and utility room remodel

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
1.0
responsiveness
2.0

$100,000

Response from PCI General Contracting
In response to the complaint filed on Sept. 14, 2011 and on August 3, 2012 by the same individual, I will address each issue as to the true basis of how the project was handled. 1). I am a licensed General Contractor that was licensed in the state of Florida, where a license is required and I do all of my continuing education to maintain my certification status. I have been in the construction industry for more than 30 years and take pride in the attention and detail that I give to all of my jobs. For this individual to complain about me not being on the jobsite other than to collect money or to drop off an invoice is completely false. Not only do I check on my jobs but I also have a FULL TIME superintendent/Project Manager that has been with me for more than seven years and knows my expectations and professionalism. I also have a long list of references that is provided for anyone that would like to get firsthand information about how their project was handled or about their opinions of myself and my crew. 2). As for the granite issue. It is NOT common practice for a fabricator to give the cut off pieces to the client. Unless, however the client has made arrangements prior to the installation. This was not the case. They requested it five months after the install. I even spent my own time searching through the granite yard for such pieces and had no luck. 3). The 28% charge for electrical: This was for additional work that was not in my original scope. Every contract states that a fee of the costs plus 28% will be charged for any additional work outside the original Scope of work. This was in the contract that the clients had signed. 4). The design fee was something that the client was very aware of. My contracts allow the individuals to have 10 hours with my designers in which they are taken (if they choose) to go shopping and to pick out appliances, plumbing fixtures, tiles, backsplash, paint colors, lighting etc. Anything over that amount of time spent is then an additional $65.00 per hour of their own cost. This is what the client was fully aware of and PAID for. She had NO issues when the bill was presented. 5). The backsplash has been installed and corrected prior to this complaint so has no relevance. 6). The lighting in the kitchen is the only hold up and that is due to the fact that after a decision was finally made she had picked a light that is made of hand blown glass and is STILL not made. This was of her own choice. In closing, as I said in the beginning. I take a lot of pride in the projects that my company and its individuals take on and we all enjoy leaving our clients with a feeling of complete satisfaction and that we have exceeded their expectations. I find it ironic that the client blames this Contractor for her indecisiveness and the project taking to long. This complaint is nothing other than a financial issue in trying to dodge payment of the final bill. The client still owes Pense Co. Inc. $2,800.00.

Elaine H.
10/2011
1.0
custom cabinets
  + -1 more
I hired them in the first place after seeing a remodel on Channel 6 news that they did. I saw them again at a home remodel show, where I first started talking to them. They were conveniently located to my home, so I thought Jeff Pense (owner) could come check on the project and his workers periodically - that was the main reason I hired him. Unfortunately, the only time I ever saw Jeff was when he collected money or came to drop off equipment. One problem that I had is that he did not send an electrician out to my home first, knowing that I have an older home. After they got into the remodel, the electrican said I needed a new panel to hold all the outlets safely. This was an extra cost at the end of the remodel that he is trying to charge for. I felt like he should have had the electrician come prior to making his bid. A second major issue I have is with the granite. He has a design consultant that works for him; she, myself, and a friend, went to pick out granite together. This was supposed to be included in the bid. I picked out a slab that I liked. The design consultant ensured it was within the allowance for the granite. We took the slab to make the backspalsh and tile. About a month later, Jeff told me that the granite was $1,400 over the allowance, which really upset me. At the time I picked it out, they should have told me I was over budget for the granite. They sent me to another granite place with the same consultant, and we explained to the associate at this store, the allowance that I could spend (of about $3,300.00). He assured me this was within my allowance. A few days later, Jeff told me that this second granite was over my budget, and that this time, I would have to pay the extra amount because he had already purchased it. Jeff said the granite was within my allowance, but the fabricator was charging more than my allowance. When they brought the granite to my home, I noticed there were noticeable, long marks on the countertops. The fabricator told me they could buff the marks off. When I came back home, the marks were, in fact, gone. Several days later, I was cleaning my granite island and saw the same marks on a different counter. It occured to me that they must have just turned the countertop so that I wouldn't notice the marks until it was too late. The design consultant came to bring my final paperwork - Jeff didn't even come. My balance that I owed at the end of the project was $4335.00. However, it said that I owed about $11,000.00. At that point, I paid half of that amount, and I pointed out the marks to her, and we couldn't get them to come off. Jeff came over because I was disputing the extra $6000 he is trying to charge me. At that time, I let them know that I wanted the marks gone, but they are still there. After that, I found there was additional granite slab that I paid for, but that I did not need. I was supposed to get that to use how I wanted. However, I never got it and I was told that it was broken. I told Jeff that if I was going to pay additional, that I wanted the rest of the granite that was mine, but now broken. Since then I have received a certified letter from collections for $5,486.82. It gave me 30 days to pay this. A lot of these overages that he is charging me for were never "okay'd" by me, like a door to the garage and storage pantry shelf. He should have told me these things were going to cost extra, since they were not on the $50,000 bid that I signed.
Description of Work: I hired 180 Kitchen & Bath Design to remodel my kitchen. The contract date was May 13, 2011, and the project was supposed to take 5-6 weeks. The intial bid was $56,000; however, I couldn't afford that, so he came back with an adjusted bid of $50,675.00 before tax. That was the contract that I signed. After all the work was completed,

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
3.0
responsiveness
2.0
punctuality
3.0

$50,675

Response from PCI General Contracting
In response to the complaint of October 28, 2011 by the member, I will address the issues as to the true bases of how the project was handled and to the issues of monies due Pense Company, Inc. I was to first make it clear, that the member doesn’t know who she owes money to. It is a major indicator as to how she is unable to keep the facts straight. She is claiming she owes 180 Kitchen and Bath Design Group, LLC., and that is not the case. She owes Pense Company, Inc. and all her paper work shows that PCI is the company due money. 180 Kitchen and Bath Design Group was contracted to do the design work, sold the cabinetry and has been paid in full. Responses to Issues: #1. She states that “I”, Jeff Pense, the owner of Pense Co., Inc. (PCI) was never at the job site. This is not true, I do job site visits daily or as needed when workers are present. This job was only four blocks from my showroom, however she did not hardly ever acknowledge me when I was there, most of the time she sat watching tv and I would have to interrupt her to discuss the project and “bother” her for my past due payments. #2. Electrical- As my scope states, any panel work or additional circuits are not included in my contract. When the demolition was done, the electrician discovered that a “handyman” had previously wired the kitchen and it wasn’t up to code so we completely rewired the kitchen at NO charge. The panel was existing, and unsafe and needed to be upgraded with the additional power that was needed from the remodel. (She was made aware of this in depth. – in fact, she had her son contact me and clarify exactly what work was needed… then approved it.) #3. The Granite allowance was exceeded by $1,400 dollars and she was very aware of the overage. I have her signature acknowledging the change order, at this point it was clear to me that she was going to be difficult and that she was not remembering things we discussed. I instructed my office to have her sign all extras. The extra cut offs from the granite she can have but understand this is not customary to give the customer the extra granite. As to the marks in the granite, it is a natural stone, we polished it twice and she still thinks it something that we are responsible for, she picked the slab herself, it is in the granite, it can not and will not come out, she can’t seem to understand this. It’s obvious she is using this as another reason to not pay her bill. #4. Throughout the entire project my men wasted numerous hours of delays, we could NOT get into the house because of her two dogs. We would come to the job and have to leave and go to another job because she didn’t feel well and was not capable of controlling her own dogs. #5. At the final billing, a meeting was arrange at her request to discuss the change orders and final amount due. By this time she has had the final bill for several weeks, and numerous attempts to visit with her, she had excuses as to why she couldn’t meet. We finally met at her house and I was confronted by her two adult sons and a friend, I was professional and trying to have a business meeting. It absolutely was nothing but a set up for me to be yelled at and cursed at by all parties while they were doing shots of alcohol. She claimed that she knew nothing about any extras and I was not getting paid, I gathered my file and left while being cursed at. At this point I have made attempts through letters and demands. In closing, I hope this has cleared up the issues that she is claiming. I’m forwarding the copies of letters, contract, and change order for your files. I have completed all work and she needs to pay for the services that were provided. At this time I’m moving forward with the law suit and will pursue all attorney fees as well. My desired resolution is to be paid in full, I have offered her a discounted amount with a payment plan and she still refuses to pay. Attorney fees are expensive and it would be in her best interest to settle as soon as possible to avoid any further unnecessary stress. Sincerely, Jeff Pense

    Contact information

    225 East Main Street, JENKS, OK 74037


    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 2:00 PM
    Saturday:
    Closed

    Licensing

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Kitchen and Bath Remodeling,
    Cabinet Making,
    Pool Sales Construction and Installation

    FAQ

    PCI General Contracting is currently rated 1.5 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 2:00 PM

    Saturday: Closed

    PCI General Contracting accepts the following forms of payment: Check
    Yes, PCI General Contracting offers free project estimates.
    Yes, PCI General Contracting offers eco-friendly accreditations.
    No, PCI General Contracting does not offer a senior discount.
    No, PCI General Contracting does not offer emergency services.
    Yes, PCI General Contracting offers warranties.
    PCI General Contracting offers the following services: General Contracting, Kitchen and Bath Remodeling, Contract Management and Room Additions
    n/a

    Contact information

    225 East Main Street, JENKS, OK 74037


    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 2:00 PM
    Saturday:
    Closed