HughesNet

Description of Work: He put a satelite on the roof was professional and curtious.

Description of Work: They installed a new dish and set up the network.

Description of Work: Install antenna and modem to my computer.

Description of Work: Upgrade to 4G network

Description of Work: Provided a monthly satellite internet service with a two-year contract.

Description of Work: I work from home, in the IT industry; therefore I need internet service. AT&T provides the best mobile phone coverage, which is reliable, in my area, so I tried them first. The internet service was bad to non-existant. The next option is Pioneer, which is a cooperative. They offer high-speed/DSL services; however, "the line doesn't run to your house, so we'll add you to the list". That was 4 years ago. When I called to check on my request, I was told "You're on the list" and "You'll have to talk to the manager to find out when the work will be done." Fortunately, I was able to talk to the manager, who said, after much discussion, "We are not going to extend the line to your house because there is only your house and one other out there". I lived on a paved road, and the house 1/4 mile from my house has the service. My last resort was HughesNet. The service is c p. The customer service people do not want to understand (I think they're all recent high school graduates with texting and tweeting on their minds, which are very small in the first place). Each time I call, I am punished by being required to demonstrate the download/upload speeds by directly connecting to their modem. It is the same as it is with my wireless router. . . Next, I get the lecture "HughesNet does not recommend using a VPN", which is riduculous because of my line of business. . . I was told numerous times "You have the best, fastest service we offer". I requested "business service" or anything faster. Finally, after years of this, I was fortunate to reach a person who listened to my words, and who "upgraded my service" so that I now pay over $100 per month. There is a barely perceptible improvement in my service in the early mornings. I am frequently disconnected even more than I was before the upgrade. About 3 months ago, I received a postcard advertising Gen4. It said I should call to upgrade, so I did. The customer service rep put in a new order for service. Later that day, the installer called to schedule the appointment for new service. I cancelled the order. I called HughesNet back, going through Technical Support (it was painful to finally get to TS). The nice person in TS told me Gen4 is not available in my area because of a technical problem, and he didn't know when it would actually be availble. I still receive the postcards telling me the service is available in my area, and when I call to have it installed, I am told it's not available in my area.