All American Septic

unknown

They showed up and pumped septic tank, told my 90 year old Dad and brother that new lateral lines were needed and would be back next week. They showed up when only my Dad was there; said they needed $1000 for materials and asked for check. Dad gave it to them and they left. Never returned, my brother called them and said just give Dad back his money. They did not; stopped answering my brother's phone calls. He is taking them to small claims court. How awful to steal from a 90 year old man who accepts everyone as being honest! They also answer their phone saying "have a blessed Day". They are dishonest and need to be out of a business! DO NOT USE THEM~~

unknown

Went great and was very resepable

unknown

I manage an office which oversees the daily operations of 15 business entities. One of those entities is a lake house vacation rental property 90 miles away from the business office. Distance makes it necessary to rely on recommendations of others, and the honesty of vendors when contracting for services. Luckily, most vendors are honest, and do good work. That is not the case for all vendors. I received word from one of our guests that there was some seepage from the septic system into the yard. We had a plumber check it out, and they said it was a septic problem and we would need to call a septic company. When I called All American Septic (Mr. Septic is also owned by the same people), I was pleased to talk to a friendly person who seemed ready to get to work. Unfortunately, that was the only pleasant part of the experience. The owner of All American Septic told me he identified the problem, and that he saw roots in our septic lines. He presented two options: 1. They could clear the roots - $1,000 2. Replace the lateral lines - $3,000 We opted for the lateral line replacement, as we were willing to pay more for a more permanent solution. So we scheduled the job, and they got right on it. After a day had passed, the owner of All American called to inform me they had finished everything except for laying the sod where the trench for the lines were dug. He pressed for the 2nd payment, "so I can pay my guys". Pleased to have the job completed in such a short amount of time, in good faith, we mailed the check. The next day, our yard maintenance guy called to say the yard was far from ready for sod, that at least a load of dirt was necessary, the underground electric lines were exposed, and large rocks were all over the area intended for sod. I called the owner of All American Septic and he assured me they would make it right, and that his guys told him it was finished so he assumed they did the job right, that he counted on them giving him correct information, and he also said that wasn't the first complaint, and that he fired the individual giving him bad information. I have dealt with bad employees before, so I could understand to a certain point, but I told him I wanted him on the job, and that I would have my yard man check the property before the sod was laid. At that time I was thinking I only had a cosmetic landscaping problem. THEN Our neighbor and caretaker of the property (and his son, who worked as a plumber for years) called the next day to tell me he thought we had a problem, in that the installers had the lateral line installed at too steep of a grade, and that they did not put any gravel around the lateral line, which is a VITAL part of an effective septic system. Not only that, he said, but the yard was torn up, and even though two different people warned the installers about electric lines running across the property, All American ignored the information, used a backhoe, and tore up electric lines and exposed the conduit. Scolding myself for my good will, I tried to cancel the check, but it was too late. I made another call to All American Septic, and told them about my conversation with the neighbor and his accusations. They assured me they would take care of the problems and make it right. At this point, I had no faith they would, or for that matter, knew how, to fix the problem. So we did some research, got some recommendations, and called another vendor to have a look (yes, we asked if they had a license this time). The new vendor informed me “the old system didn't have any lateral lines to begin with, and if someone told you there were roots in the lateral lines, they lied because your system is so old, it doesn’t even HAVE any lateral lines!!!!!" I again called All American Septic, and reported my findings. They asked if I wanted my money back. I said yes, I do. Of course, as seems to be typical of their business model, the words came easy, but no money has been refunded to date. We spent thousands of dollars landscaping, doing dirt work, and replacing the missing grass with sod, just to get the property back the way it was prior to All American Septic's visit. I STRONGLY suggest you not use this vendor. They still have a lot to learn.