OLETTA'S DRAPERIES

Installation was done very well, though scheduling it was a bit troublesome. The reason this report is so negative is that I recently contacted them about repairing the "pull string" on some window blinds they'd installed for me at about the same time they did the curtains several years ago. Some of the plastic knobs had split in two basically, making it difficult to raise and lower the blinds evenly. I was told simply that "it's called use" and was summarily dismissed. I found that a bit disturbing, as it would have been a very minor repair in my opinion, and I would have even been willing to pay for it, but the owner didn't even offer to come and look at them to see what could be done or how much it might cost. This does not speak well of their "after-the-sale" support. I also actually visited their shop later that day because I needed some new drapes in another couple of rooms. The owner of the shop, after I'd spent a half hour looking at samples, basically told me she didn't know if she could ever get around to it because her husband, the installer, now worked at the bank and really wasn't doing curtain installations much anymore and she would also have to "hire a seamstress" to sew the curtains; I mean, isn't that what they DO though? She acted like I was asking for something they don't sell! She DID tell me however that she would come by and measure the windows so that when he DID have time they would already have the measurements. She never showed up to measure or even called to let me know she wouldn't be coming. That was two months ago and in reality is the main reason I decided to warn others about this lack of customer care. I don't like being ignored like that, or having my issue with the blinds being dismissed without even offering to check them out herself after I'd spent so much money with them. Another lady in the store at the same time I was that day saw me in the parking lot and told me the owner had just told HER that she was not interested in her business at all because this lady had picked up the owner's loose dog as a stray and taken it to the animal shelter a year ago (the lady worked for animal control and was just doing her job.) The sign out front of Oletta's still says "open" each week, but I really think they are installing many, if any, curtains anymore, and don't seem offer much support or help for work they have done in the past (i.e. the blinds above.) They are also turning away customers who are just doing their job (the dog) Apparently they don't need anyone's business anymore, so I will make sure to not give them any. There are plenty of others in the general area (I found) that will do the same work, and appear to be glad to have customers.