A & E Factory Service

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The diagnosis was that I was using too much detergent. I was absolutely shocked that I was charged $173 for this. There were no new parts used just the time spent trying to diagnose the problem. I called to find out how much a service charge was and what it included. A service charge is $70 and it includes a diagnosis but not repair. My machine didn't require a repair. When I inquired as to why I was charged $173, I was told that it's all how the technician codes it. I was also told that if I didn't like the charge, I shouldn't have paid it and they would have reviewed it. It is not my nature to not pay someone for their work. Since I already paid, they won't even consider looking into it. I talked to the store where I purchased the machine (they don't work on Samsung) and they agreed that I was way overcharged. Customer service is terrible, also. They won't let you talk to anyone who can make changes. I finally got to someone's voicemail but was never called back. Also, they say that they warranty their work for 90 days. However, when my washing machine leaked again, they gave me the run around and said that it will only be free if the diagnosis is the same. Well, I just felt like they wouldn't be honest with me at this point so I chose to just pay and use another company. I will never use them again. If you decide to use them, get an estimate up front!!

A & E Factory Service/ Sears came out on the 9th of this month, April. They tell you who they are, they greet themselves and they cover their feet. He comes in, has his own tools, he is extremely professional. You just feel safe and confident. It was free because it was part of my service agreement. If you buy an appliance and you buy the service agreement, whenever I call them I have never had an issue. Every time I need something they come out. I am impressed with them. I like Sears for appliances.