Underwood Tile & Remodeling

Description of Work: I hired Underwood tile the last week of October to remove my existing tile and install new tile. I found him on the Nextdoor website where I had put out a request to people in my surrounding neighborhoods to give me recomendations they have used for tile installation. I had several people respond and one in particular sent pictures of a shower and a room that had been redone by Underwood Tile her name was Amanda White. I contacted Amanda and ask her several questions about her experience, in the subject line I said "Your floors are Beautiful" all the while thinking that this was work done in her home and she was a customer. Amanda said her Garrett did great work and then I ask her about how well he prepared the home for dust since removing flooring requires an experienced person who properly knows how to prepare the home. Her exact words were "of course the demo is a little messy but he does keep the area as clean as he can and that he pays attention to detail and on and on. I called Garrett Underwood, Underwood Tile and set an appointment for him to give me a quote, Garett arrived came out and was over polite, " yes mam, No mam, told me he had just left a big job he was doing in Bricktown, which I assumed was a tile job hence the name Underwood Tile. I hired him he told me in order to get on his busy schedule I would need to give him half down which was $2355.00, $1100 of that was for the demo. He arrived on Monday October 30th and started demo on the floor that day, that was the beginning of the disaster to come for the next 4 days he was in my home! He completely trashed my house by not properly preparing it for demo!!! The dust was so bad the smoke detectors went off at least 8 times in two days!!! So bad that he actually disconnected the smoke detectors. He tried to tell me the floors were ready for tile and I said you have to be kidding there is dirt and dust everywhere and I had cracks in my floor that I later found out from the person who I hired after Underwood Tile that these cracks had to have a membrane on them and that any paint on the concrete had to be primed or the tile would not adhere to the floor. Garrett Underwood also charged tax on his labor which is against the law. I had to call a disaster clean up company to come out an give me an estimate on the dirt in my home which was everywhere since they did not turn off the heating and air when they did the demo. The company, that is a very reputable company that advertises on TV all the time, a national company, the manager came out and he could not believe the dirt and dust! The estimate was over $4700 to clean my home all all the dust, it was in every room and even in the cabinets it clung to the walls like a magnet! To this day I am still trying to get the dirt and dust out of my home. As it turned out the girl Amanda was his girlfriend and he was having her put up reviews as though she was a client of his. I ask for $1255 back which was the 1/2 of the install an he would not return my money and even sent me another bill. Please, please please do not use Underwood tile, I have pictures of the dust in my home an dit is unimaginable what he did to my home!! This was all during the Holidays that my home was in shambles because of Underwood tile. Also, when I discovered his girlfriend was posing as a client I ask him for "real' references not fake ones he gave me two names and phone number both of which never answered! I ask for the name of the company he did in Bricktown the day he came out and he said oh that was a sheet rock job, I find it odd that he had no white sheet rock dust on him that day! He had clean clothes on, he had not been working that day. He trashed my house with total disregard for me or my home. On top of this I am a cancer patient and he could have cared less what he did to me or my home.

Description of Work: I used Underwood Tile & Remodeling to put in a garbage disposal.