TERRA FORMS LANDSCAPE MGMT

I have tried to get a hold of them and make an appointment for over a couple of springs and I just cannot get a hold of them to get the work done.

They did a good job. They were prompt in everything. They were okay. I don't have anything really bad to say about them. They did what they could. It was kind of a mess that they were working with. They did okay. There were no additional charges. They didn't complete all that we had wanted to during the time that we had them. They were willing to come back for more pay. We got what we wanted. I would rate them as being good. For what we got, I thought their price is a little bit high.

I was having remodeling done on my home when they called to schedule an appointment. I told them I would call back when the work could be done. I never got around to placing that call. This should not reflect on this company as it was my fault.

This was the worst experience ever. Steve arrived two 1/2 hours late to give me an estimate. When I called him, he said he was just off of the highway, right around the corner from my house (a :30second drive, if that); he showed up 30 minutes after that call. After negotiating price, which ended up being different that what was negotiating (but I take partial responsibility in not thoroughly reading through everything he had crossed out, even though these were items we didn't discuss him crossing through), the install was terrible. Sprinklers were not even installed in areas that they should have been - several flower beds, side of house. One sprinkler stuck up three inches out of the ground -- when it was not running. When I actually got a hold of Steve to have him come out (most of the time, his voice mail box is "full", now the phone is not a working number), he just stepped on the head to push it into the ground. Now that head just spews water everywhere. One of the biggest problems was the huge leaks. Regardless of whether the system was on or not, I had a nice bubbling stream running beside my house. It tore up everything up and made a mini grand canyon. Unfortunately, I didn't get to have canyon tourists to pay for my $700 water bill that month. After multiple attempts to get a hold of Steve, he and his guy finally showed up (an hour late) to fix it and other problems - and to show me how to turn off the main water line to the system, which he had failed to do (the main water line lever has now broken; only half of lever is there. If it breaks, I won't be able to turn off/on the system.). Also, while he is on your property, his phone is constantly ringing and he is taking his calls. Any conversation you try to have with him is interrupted by his constant taking his cell phone out and looking at the caller id and thinking if he should take the call. One time, the phone would ring and then as soon as it stopped it would ring again, then stop, then ring. He said it was his wife and for me to just ignore it. But each time, he'd pull the phone out and concentrate. Finally I had to tell him that when he was on my property, his attention had to be focused on my property, not his other clients or his wife. The next day, after supposedly fixing everything, the stream was back, and I was trying to get a hold of Steve again. They fixed the stream, but still did not fix many of the sprinkler zones that were incorrect, but then winter set in and the system had to be shut off because of freeze. Now his phone is disconnected. This guy will install a decent priced system for you and has a great initial personality, but do not be charmed. A decent priced system is only good if it works. This is not the case from a system purchased from Steve Henderson or Terra Forms.

Staff were competent and efficient. Multiple sprinkler heads were cleaned and or adjusted. A few needed replacement. The overall system was reprogrammed. The total job took about 2 hours. The only negative was delays in getting the effort scheduled, partially because of it being a busy season for this type of work.

Late to arrive, but this was a very busy time for the season. They completed the inspection and adjusments/repairs in a resonable time.

Set an appointment and they never called or showed up. I had to call them again to set another appointment. I was told the first appointment was not kept because it was too hot--however, they didn't bother to call me to tell me they weren't coming or to make a new appointment. The manager came out on time for the inspection and set an appointment for the workers to come and do the job the next morning. The workers didn't show up until late in the afternoon, did some work including digging a sizable hole. They said they would be back in the morning but didn't show up. Concerned about the hole, I finally called them late in the day. Much later they finally got here and finished their work.

We set up an appointment for July 9th between 1 and 2pm. He never showed up or called and I have not been able to get him on the phone since dispite numerous attempts and several voice mail messages.

Excellent service, outcome and very diligent workers. Couldn't have ask for more!

I purchased an Angie's coupon for this company. They never showed after several phone calls but I did get my money back from Angie's list.

ONCE I MET WITH STEVE AND THE PROJECT WAS DISCUSSED HE KEPT IN TOUCH WITH ME EXPLAINING ANY DELAYS THAT OCCURRED SUCH AS WEATHER, ETC. WHEN THE PROJECT WAS COMPLETED IT LOOKED GREAT. HE IS STILL STAYING IN TOUCH AS A COUPLE OF TREES MAY NOT MAKE IT. HE HAS PROMISED IF THEY DO NOT MAKE IT HE WILL REPLACE IN THE FALL AS IT IS TOO HOT CURRENTLY. i WOULD DO BUSINESS WITH STEVE IN THE FUTURE AND HAVE ASKED HIM FOR A ESTIMATE ON ANOTHER PROJECT.

I was very disappointed that I have been trying to contact him for over a month. Two times he gave me a four hour window for when he would come and do the work, but he did not show up either times and he never called. I left at least three messages for them but he never returned my calls.

Steve and his crew worked very hard. They arrived when they said they would and worked very long hours. Steve is very conscientious and made sure the design flowed well. The plants look great and we are very pleased with their work.

The crew arrived on-time and proceeded to check the front yard sprinkler system. They quickly replaced a broken fixture and answered any questions that I had. They also adjusted the coverage area of two other heads. I was quite pleased with the work of the three gentlemen. The only reservation I had about the encounter was that the leader of the team seemed unsure as to how much to charge for the services rendered. He had to make a couple of calls to find out how much to charge me. I paid it although I thought it to be a little pricey for the work performed. Overall, they did a good job and I would use them again. I would just get pricing settled up-front.

My overall experience with them has been good.

I had purchased an Angie's list coupon for $49 for an irrigation "tune-up worth $100 for 1 hour. I had to call twice to get a response to make an appointment. The owner called on the day of service to change the service time from 11:00 to 1:30 and didn't show up with his 2-man crew until 3:15 even though I told him at the time of the appointment change that I needed to leave for another commitment at 4:00. When they were so late, I wanted to reschedule, but the owner, while apologetic, emphasized that they had come a long way from east Edmond to my site and he wanted to at least show his workers where to come. I agreed to let them go ahead with the work because he acted like it was an inconvenience to reschedule. The job felt rushed. I needed 2 new sprinkler heads, and the workers had already dug up my lawn before additional price for this work was discussed. It appeared that the sprinkler heads that were installed were used heads, although I'm not certain about this, and the new lines were installed at a very shallow depth. I thought the sprinkler heads were "used" because they were caked with mud before installation, and the owner had stated earlier in the visit that he didn't think his workers had the right heads with them at the time. I thought $100 for each sprinkler head was excessive. The system works OK, but I don't think the work was very professional and was overpriced.

We had 15 showings in a four-day period so the pictures of the property on the MLS impressed others as well. Steve is a hard worker and follows through after the job is done to see that everything is working properly.

How did what go! No work has been performed, although I paid for the service!

He was suppose to come out 4/27 and do the consultation. He called three hours later because he forgot about it. He told me they were only doing to consultations on Saturday mornings. I was available only in the afternoons. I gave him the directions to my house four times and he got lost even using the GPS he said he had. He called and he was a quarter of a mile away, left a message. I returned the call 10 minutes later and he did not answer. That was the last I heard from him. So I got my money refunded.

Big Deal for $299.00 purchased through Pay Pal on 4/6/12. Called Terra Forms Landscape Mgt and left a message on 4/13 /12 to schedule a planning meeting. Called Terra Forms Landscape Mgt AGAIN on 4/20/12 because they never returned the first message. This time Terra Forms stated they'd be at my home 4/24/12 between 1:00 and 3:00 P.M. I took vacation time to meet with them. They never showed up. When called at 5:00 PM on 4/20/12 the excuse then was they were over-booked and they were in a town 30 miles away and could not make it that day. They said they'd be at my home now on Thursday 4/26/12 in the afternoon. Much to my surprise they actually showed up with the landscape designer and a small work crew. My wife showed them what we wanted done. The landscaper "Tia" said she'd draw up a proposal for improvement. The wife went in the house. I arrived home at 4:00 PM to find no work had been done and there was no sign of Terra Forms Landscape Mgt. When called again excuse #2 was that we were now scheduled for first thing Monday 4/30/12 morning. At 5:00 PM on 4/30/12 we AGAIN called Terra Forms Landscape Mgt and got excuse #3 that we weren't properly scheduled in on that day, but they'd be at our home mid-morning Tuesday 5/1/12. It is now Noon on 5/1/12, no phone calls, no emails no work crew, no work. DEAL CANCELLED through Angie's List. AVOID THESE (I'd call them clowns but I don't want to offend any clowns) HIGHLY UNPROFESSIONAL PEOPLE AT ALL COSTS! We live in a neighborhood of 250,000 to 600,000 homes. The potential for them to make an easy income from our recommendations to our neighbors evidently means nothing to them. PS. It is now 12:30 on 5/1/12 and a two man crew has finally shown up and started working without informing the wife they were there. To quote TV; Get out you're fired!

I called a couple times to make an appointment. Though they didn't answer immediately, I did get a call back the next day. I know everyone is trying to get their sprinkler systems adjusted right now, so I knew they would be busy. Even with their busy schedule, I made an appointment for the next week for an irrigation tuneup. The crew showed up on time and got right to work. I showed them my issues, and they found a few more. The crew fixed everything, and my sprinkler system is finally working properly. They did quick work, proper adjustments, and even cleaned up more than I expected them to. I liked their work and already scheduled another small landscaping job with them next week. I'll update on their work after they complete the landscaping job. Thanks Terra Forms.

This was an exceptionally negative experience. I have requested a refund from Angie's List and would advise others to avoid this company.

I try not to put too much stock in a few negative reviews on a service provider's site, because, well, some people just enjoy complaining. I'm thinking I should have paid attention this time though. I have had my bathroom remodeled, had 11 new windows placed in my home, and had some painting done from providers found through Angie's List...all good to fair experiences and were fairly easy transactions. Having one little tree planted in my front yard turned out to be the biggest pain of them all. After doing some research, and choosing a very specific tree from OSU's Proven Plants program that is native to and well-suited to this area, I called several landscapers until I found one that would locate and plant a Caddo Sugar Maple. Mr. Henderson of Terra Forms gave me an estimate, came out promptly and dug out the root ball, and then his workers came a few days later to plant the tree. This is where the issues began. They arrived with a leaf-less tree that was not tagged. I asked them if they were sure if they had the right tree because it is hard to identify a tree with no leaves. They weren't sure. So, I asked the owner, and he thought so, but wasn't sure either. So, he wrote on my receipt that he would come out and replace it if it wasn't the right tree. Sounds fair. Fast forward a few weeks: the leaves came in and it became very obvious that they had planted the wrong tree. It was a very easily identifiable tree...and it wasn't a Caddo. Meanwhile, I have $60 worth of flowers waiting to be planted around the base of the tree and they're starting to look very sick in their containers (purchased just prior to finding out I was given the wrong tree). So, I call to have him come trade out the tree. I left messages for several days. On the third day he finally gets to calling me back and says he will replant it and he will call me the next in the morning. He doesn't call. I call him. Then he says he will try and find the tree and call me back that night. He doesn't call. I call him the next day and leave a message saying I would like a refund if he can't replace it that day or the next (at this point I just want to get my flowers in the ground around the base of the tree). He sends workers out that day and they plant a rather spotty, brownish, wilty Caddo. But, it's a Caddo, with a year warranty. So, that's an improvement. However, before he came I asked for a receipt from the nursery so I could verify that the right tree was purchased this time. I am allowed to LOOK at the receipt, but not allowed to keep it...and, all of the prices are blacked out with a pen and holes are poked through them. So, I'm assuming I got a good deal on my tree, I don't know. I might have just paid $300 for a $200 tree...who knows. So, to sum up what SHOULD have been a very short story and transaction: $150 for tree planting, $200 for root ball removal, $300 for a tree I really wanted that I hope perks up and gets healthy (and that I have no idea what actually cost)...and a lot of calls to get what should have taken one, maybe two calls, to finalize. Next time, I'm just driving out to Sunshine Nursery, picking out my own healthy tree, and paying exactly what it's worth.

The overall experience was good. The quality of service was average. The system wasn't working so my husband has been trying to get hold of them, but they have not responded. They were very punctual. I would probably use this provider again.

If you by the tune up special on here save your self $400 by not using it. The workers did a great job but the tune up special is just a way to get them in the door and fix a few things and charge you $400. They had to cancel appointments but instead of them calling me I had to call them 2 days in row to find out they couldn't meet me that day after I took off work both days to meet them.