Next Level Appliance

Next Level came to my home for a Home Warranty Repair. The technician struggled to repair my washing machine and as he attempted to fix my unit, he broke the agitator tower. He apologized and said he would order the part and replace it for me. It said it would take up to a week. I waited for a number of weeks for him to call letting me know he had received the part. They NEVER called back. When I called to inquire, they said they would come by the next week, they were a NO SHOW and a NO CALL. When I called later that week, they apologized and said they would call me on Monday. Once again - NO CALL on Monday!! I then called them once again and they said they no longer worked for the Home Warranty company and therefore they were no longer responsible to fix my agitator. They have done everything within their power to shirk their responsibility. I would definitely NOT recommend them to any one who would actually like their appliance fixed. I would cut them a little slack if I was just dealing with one of their employees. But three of the times I called I spoke directly with the owner of the company. Too bad - we sure need skilled and honest technicians in our town.