LIFESTYLES

I appear young, although I am a doctor and when I went in one person would help me then walk off. I could not get anyone to start a list for my builder. I returned over and over again thinking they were just having an off day. I was above un-professional. I would fire the entire staff. My builder dropped by later in the day and had the same issues. I ended up buying my outside lights at Lowes where I got complete customer service and all kinds of help and drove to Tulsa to Garbes where the staff is fantastic, it saved me so much money and had five times the fixtures to choose from' This store needs a strong manager or a compelte new staff they have no idea that when you do not give the customer good customer service someone else will! I do not know how they remain in business, over priced and pathetic in people skills!!!

I have done business with Lifestyles for years. They have excellent lighting and furniture. Delivery is usually on time and the take offs for new construction are spot on. Leslie, is the best lighting consultant I have ever worked with.

Lifestyle's sells "high-end" lighting, hardware, ceiling fans, and furniture for remodeling. We have dealt with them several times over the past 2-3 years as we update our home. 1 year ago, we bought an Venetian-style oil-rubbed bronze lighting fixture to hang over our breakfast table. It hangs from two chains. When it was installed, it hung crooked. We complained to Lifestyles, and they said our ceiling must be unlevel. We had the installer come out again, tried to adjust the chains (which weren't adjustable), checked the level of the ceiling (it was level), and said that the lamp chains were incorrectly made. Lifestyles reluctantly agreed to replace the light with another unit, which was fine. Rehanging the new fixture cost us extra in installation, as we had to have the electrician come out again. Recently, we replaced a chandelier and a ceiling fan in our bath and bedroom. The chandelier had small loops on the arms to hang crystals from. One of these was bent to the point where the crystal couldn't be hung. The installer tried to bend it back with some needle-nosed pliers, easily breaking it. I figure I could fix it with a soldering iron, so I didn't complain. The ceiling fan, however, had a stripped screwhole in the motor housing where the fans are attached. This fan hangs from a 16-foot ceiling, so I can't do it myself (don't have a ladder that long). We reported it to Lifestyles, and they ordered a replacement. I took the broken fan in, met with the manager of the store, reminded her of our problems in the past, which cost us extra installation expense, and asked them to cover the cost of having the electrician come out to install the replacement. "Joy", the manager of Lifestyles, stated that they will not pay for the electrician to come out the 2nd time to install the replacement fan. She states they "stand behind their products," but take no responsibility for installations. I told her that if they stand behind their products that we shouldn't have had to have to pay installers/electricians to come out twice in order to finally get a non-defective product installed. She got mad at me, threatened to walk away without resolving the issue. When I asked her if she knew what Angie's List was, she stopped and accused me of threatening to blackmail her. Reporting her and her store is not blackmail, when it is a true event that is reported. I told "Joy" that I will not be revisiting her store, nor will the interior decorator that we are working with (whom works with a major homebuilder in this area--building high-$$ homes). As far as I'm concerned, Lifestyles sells nothing but overpriced, low-quality merchandise (that looks good externally), which they refuse to back up.