Guinco Appliance Service

My less-than-a year-old refrigerator was making a horrible noise day and night! Whirlpool set up service through Guinco. Raymond, the service technician, was at the house at 8am sharp on the appointed day. Fortunately I had recorded the noise and he was immediately able to diagnose the problem, order a part and schedule the installation. Raymond returned for the follow up as scheduled, at 2pm sharp and completed the installation within 10 minutes. Prompt courteous and problem resolved. Outstanding!! I will be happy to use their services again.

I received an automated call about 20 minutes before the repairman arrived, stating that he was on his way. The repairman arrived promptly and put shoe covers on to avoid messing up the floor. He was very professional and diagnosed the problem in about 10 minutes. He also gave me the advice that if that didn't fix the problem and I had to have more work done, it might be more economical to buy a new washer. I thought that was honest.

We were not aware of this company before doing an internet search for certified KitchenAid appliance repair services. They recently opened an Oklahoma City office in addition to their operation in the DFW area. We made an appointment over the phone to diagnose the problem. As promised we got an email confirmation about a service time window accompanied by a photo of the technician, Rick, who would be doing the work. That's a great idea. Again, as promised, we got a heads up call about 15 minutes before Rick arrived at the house. He was very professional throughout our experience. We were impressed that he put shoe covers on before entering our home. Rick quickly diagnosed the problem as a faulty control panel and thoroughly explained the reasons for that conclusion and the options to fix the problem. A part was ordered and an appointment set up to make the actual repairs in two days. Same process as before, a confirmation email was sent to us and a notification call made just before arrival. Rick, the same technician who diagnosed the problem also made the repairs. Good policy. Everything was handled very professionally. Our oven and microwave were back in working order and we were impressed with Guinco, our newly discovered appliance repair service.