DON'S FLOOR GALLERY

See above.

They sent out an inexperienced installer. He mixed up the grout in a brand new sink and scratched it up. Their work was extremely sloppy. I eventually got Don out to look at it and he was reluctant to replace the sink even though his guy admitted he messed it up. They eventually replaced the sink and fixed the ****** job they did, but Don drug his feet the whole way. Steer clear of this place.

We were very pleased with the quality of the Shaw products that were installed. The entire initial process of selecting the flooring was great. We received good advice from the sales rep on flooring options as well as the transition from room to room of the two floorings. We took those suggestions and the floors look great. We did however have some issues when it came to install. We were told it would be 3-4 days. Assuming nothing out of their control would happen, we planned on 3-4 days, possibly 5 if there was an issue with our cement slab. There was miscommunication between the store and their contractors resulting in them showing up one day early. Because of this I had to leave work to go to our house and let them in. We were not prepared for them to start but they were kind enough to move our appliances for us. More miscommunication occurred over a 7 day period (not 3-4) due to contractors not being scheduled when we were told they would arrive and requiring more time off work. Much of it seemed to be miscommunication with what Don's told the contractor and what Don's told us. Our interactions with the contractors were very pleasant. Don himself had to come to our home at one point and didn't seem apologetic but it is what it is and we've chosen not to continue business with them because of it. We also had one issue with the contractor chipping several tiles while cleaning the grout. I think this was one worker in particular and the owner (James) came to our home to resolve the issue. The other workers had high quality work. Overall we love our floors. We weren't happy with how Don's (Don and the sales rep) handled the scheduling, delays, etc. and do not plan to do business with them in the future. We had hoped for an honest apology accepting responsibility. We did ask for some money back due to the extended time off work and hassle which they granted but when asked we were treated very rudely for asking.

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I had never done any remodeling or purchased flooring before and had a big project lined out, including new countertops, backsplash, sinks, and flooring. I anxiously awaited turning 59 1/2 so I could draw the money from my annuity. Don's Flooring (and the rep Ronnie Wilkerson in particular) were referred to me by Bear Service Co. who has done a number of small jobs for me. Otherwise I would not have gone all the way to Edmond since I life in south OKC. My initial dealings with this store, I thought, were very positive and the sales rep, Ronnie, seemed very nice. When my sis and I first went to the store to look at flooring (wood, tile and carpet), the first thing we told Ronnie was that I wanted a carpet that was track resistant. That was my top priority. I had already talked with him about that when he came to my house to measure. I asked about berber since I knew that was a track free carpet. He totally dissuaded me from that and another type of carpet telling me they were going out of style. He knew I had animals in the house and we looked at carpets that had stain protection. He brought out small samples of several carpets and we looked at some rolls in the warehouse area. Over several visits we picked out a carpet, wood and tile. He gave me samples of the wood and tile to take home, only after several visits, but never offered a larger carpet sample. The install went as scheduled and the workers took over my house for about 3 days. Once everything was completed I immediately saw that my carpet was not at all what I had told Ronnie I wanted. In fact, it shows tracks worse than any carpet I've ever had! Also, when I tried to vacuum it with my fairly new Dyson, I could barely get the thing to push across it. I was horrified thinking, I can't afford to get a new vacuum cleaner! I called Ronnie and he quickly told me he knew that was a problem with Dyson and the new thicker fibered carpets. I told him I wish I would have known that when looking at carpets. I didn't say anything however, about the carpet not being track resistant. After much research and talking with Dyson, I did get that problem resolved successfully. But now I just started living with a carpet I was very unhappy with. I struggled for some time with whether to contact Ronnie but I figured I was probably just stuck with it. Finally after 2 months, I talked with Bear Service Co. about it, since they had referred me to see what Linda thought I should do. She said she would contact Ronnie, which she did, and told me he would get in touch with me. After not hearing from him for more than a month I called the store and spoke with Don, the owner. I told him about the whole experience of picking out the carpet, telling Ronnie what I wanted, and especially the fact he did not give me any samples to bring home and had dissuaded me from types of carpet I knew were track resistant. He said he would look into it, talk with Ronnie and get back with me. After several days to a week I didn't hear back so I called again. He said he would come and look at the carpet, which he did. He came in, sat on the floor in the living room to look at the carpet. I told him how this was a once in a lifetime project for me to do all this remodeling and how I drew money out of my annuity to pay for it. He proceeded to tell me how they don't really make that much profit, after overhead, etc., (which is not my concern!) He said the carpet I had was a good carpet and looked how it was supposed to look. He said he had checked with the manufacturer and it had a 45 day satisfaction guarantee if I wasn't happy and I would only pay the labor to replace it. That REALLY made me that much more upset since NO ONE TOLD ME THAT! I said I would have told them within the first week if I had known! He just looked at me like I was out of luck. I asked me if he would work with me....he said "Well, I'm not going to give you free carpet". NO KIDDING! But he said he wanted his customers to be happy and he would work with me. He said he would have Ronnie bring by some samples. After days turned to weeks and several phone calls, I realized I was being ignored. I talked with Don and told him I felt like they were hoping I would go away. His response was "I'll get right on it"! That was it. So I gave him almost a week and didn't hear anything. I called back, got his voice mail and very tactfully told him that I was going to give him until the end of last week to be a man of his word and do what he said he would do before I turned to Angie's List, the BBB and social media. I told him I realized I had purchased this carpet and had it for a little while. If he knew he wasn't going to do anything he should have just told me that from the beginning instead of stringing me along and treating me very unkindly. Of course I never heard a word. What a horrible way to do business and treat customers. I can't believe a businessman would be so callous and treat customers so terribly. And he doesn't seem to care at all whether I give his business a terrible review.

Once the decision was made on which carpet(s), the process was painless. As it was a big job and a large expense for us, selecting the carpet for the rooms was a big angst-ridden decision but made easier by the sales associate we worked with, Ronnie Wilkerson, whose product knowledge, professionalism, and endless patience guided us through it. Ronnie and his support crew were generous with time and carpet samples. He was accessible to me via cell phone and text when I had questions. He was just great to work with and I would recommend him with no reservations. They were able to schedule the installation within 2 weeks during a very busy summer. On the day, a crew of three arrived promptly and were polite and delightful with the hard chore of moving the heavy furniture to begin their work. The crew chief, Randy, was very precise and determined to make the perfect pattern match for the seams (he was fantastic...I can't see the seams...and the carpet was a complicated pattern to match). The team worked methodically and diligently for most of the day. Furniture was replaced after a thorough pickup/vacuuming. When they left, I felt like I had a new house. As someone who suffers from chronic buyer's remorse after every large expenditure, I can honestly say there was none in this case. It was worth every cent and the experience was smooth and positive. I highly recommend this team of professionals. We will call them again for the next flooring job.

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Took his time, approx. 2 full working days. Patient, polite and professional. Father, son team. Son was more or less in training. The father seemed to know alot about stone cleaning and chemicals. What to use and more importantly what not to use. Looked brand new when finished. Never use detergent on travertine. Clean water is all one needs and a steam cleaning machine, which we purchased to maintain the floors.

After we went in, we tried calling them repeatedly because we wanted the work done before Christmas. To this day, they have still never called me back. I wish they would have called me back to at least tell me that they couldn't do the job. We had to go to someone else.

Good hardwood floor installation by professional staff.

Everything was fine. The salesman was excellent and the installation went as scheduled. I appreciated the salesman's knowledge and guidance. They pulled up a combination of ceramic tile and brick pavers. They were little bit high but not too extreme.

I needed to replace carpet that had been ruined by my son's cats! Don, the owner, gave me good advice on how to get rid of the urine smell. Everything went as scheduled. Very nice men installed the carpet and carefully moved the furniture. I would certainly use them again!

I called Don's Floor Gallery and asked someone to give me a quote for installing linoleum in my bathroom. April set up a time to come out to measure in the afternoon. While we waited for the appointment we decided to go to their store and look at samples. April was there and helped us pick out two that we could bring home. When she got to our house in the afternoon she measured and talked to us about the job. She said she would go back to the store and get the price on the linoleum that we had picked out and call me back with a quote for the job. We never heard back from her. I felt like Don's Floor Gallery was looking for bigger jobs and not just a small job like mine. I moved on.

I am happy with the work they do and the prices they give me. They are punctual with giving me an estimate and they do a good job all around.

It took the contractor two full days to grind off thin-set. The wood flooring and carpet replacement went very quickly and professionally.

They were awesome. They removed the old carpets and installed new ones. The designer came to the house helped with the samples and made sure the colors were right. She was very helpful to ensure the color was of right fit for the house. I will use them in future.

Sale took a while. They were pushing bargain carpet while I wanted somewhat higher quality. But we got there in the end. They messed up the measurement and ordered one room short, but gave me a 50% discount on the extra. Actually they offered to pay all the extra but I didn't think that was fair since the extra was a perfect match when it arrived the next week so all was well. The installers did a fantastic job. I thought I'd get the books etc packed up as they worked but they were too fast and just moved everything without any grumbles - I was amazed. Then before I got back from work they had put everything back in its right place without my being there to tell them. They spent a lot of time getting the curved stairs done just right. The job was very nicely done.

They gave us a quote first. We spent around $10000 for their services. They did a good job and it seemed like a fair quote. I was very happy with it. I don't think it was a great deal, but it was a good job. I didn't get more than one quote. So, I don't really know if their price is really good or not.

Wife and I had went to Don's and picked out hardwood flooring and ceramic tiles to have them install over 900 sq ft in our home (to replace carpeting). After we picked out the hardwood and had the measurements done we were provided an estimate for the hardwood flooring+install, we were pleased with that... but as for the ceramic tile, after several calls and stops in the store we were never provided a price estimate. After 2 weeks I got tired of hounding them and decided against the whole thing. I was afraid this treatment would be indicative of the type of service we could expect throughout the experience. Overall, we were very pleased and were prepared to spend over $9,000 on this major project with Don's but I do not regret pulling the plug so to speak...

The sales person, Shelly, did a great job recommending colors of tile, wood and carpet for our house. It only took about half a week to get all of the flooring completed and they were able to get started right away. Everything looks great! We have had a few issues with getting the contractors back out to the house for touch ups, but we have gotten that almost all taken care of. Shelly was very professional and great to work with. The crews that came out were very curteous and did a great job.

I originally ask the carpenter I have used for years to do the job, but his price was twice the cost of what I paid this company. They are not high pressure. They showed me every wood floor that I wanted to see, let me wonder around the showroom and answered all of my questions. It was a very pleasant experience.

Dons Floor Gallery was great to work with. I had no problems with the floor. I would recommend him to my friends and family. My floors look great.