CUSTOM INSTALLATIONS

Description of Work: I had a new dish washer installed in my kitchen. Jimmy was very knowledgeable, professional , and he answered all of my questions in reference to the dishwasher! He even shared many funny stories in reference to his many years of work! I would highly recommend Custom Installations for all of your needs. I give ALL of the employees an A+. From the ladies in the office, to the installers, to the owner Jerry . Don't hesitate, give them a call you won't be disappointed !

Description of Work: Sears was paid to install a Kenmore dishwasher. This work was performed through Custom Installations. The item was installed but the installer failed to properly insulate the power cables which laid on the concrete slab versus through the power supply junction box (four inches above the slab) and abutted to the front splash guard until the power cabling was exposed to some water entering under a front splash guard - likely from mopping or a spill. This caused it to short and nearly catch fire. When I investigated I was shocked by the dishwasher when a screw driver I was holding touched the wet area under the dishwasher. Sears refuses to send out a repair tech and calls I've made regarding the issue to Custom Installers has netted zero returned calls. I had to hire a professional electrician at $135 to re-preform the installation. He found in addition to the exposed hot power connectors with no plastic insulation caps there were missing parts required to safely install the washer. In fact, he would have had to charge me $20 to order the part needed for safe installation of power that comes with EVERY dishwasher - a part which Custom Installation failed to install. Sears is adamant I was supposed to hire an electrician to verify this contractors work at the time it was originally installed which to me implies even Sears doesn't trust them (although, then why does Sears let them do work?). It sounds like you might as well just hire the electrician to do the installation you need to hire to verify the work Sears outsourced. This company could endanger your family like they did mine. I would recommend you do not hire them for any work. I did send the photo of the mess to an electrician who is out of state who was aghast at the shoddy work. The electrician who did the CORRECT install wrote copious notes on everything wrong with the install which I have forwarded to Sears management including the missing components. The electrician also implied the electrical shorting may have damaged the circuit boards in the dishwasher so I will likely need to purchase a replacement dishwasher. All I was asking of them was to send someone out to do the 15 minutes of work I already paid them for which they failed to do in the first place yet they refused to even call me back much less see the issue as relevant. In fairness it might have been just one of their employees who was performing shoddy work but how many customers have unsafe wiring in their house because of it? And why does no one feel the need to at least visually verify the work now that at least one customer has been very negatively impacted by it?

Description of Work: Replace garbage disposal.

Description of Work: They installed a double oven, cooktop and dishwasher in our house and a dishwasher at my son's house.

Description of Work: We called Custom Installations, Inc., to have a window unit air conditioner installed in a preexisting opening in an outside wall.