All 4 Floors

Chris Knox discussed the project in detail with us over the phone. He drove down and we went over the entire scope of the project. He was very patient with us as we looked at the color charts and how the application would look with our home. After making a decision on what we wanted him to do, he ordered the products. When he came back, WE changed what we wanted him to do in the garage. He was kind and never disagreed with what we wanted. He made the changes and got to work. He brought 2 young men that worked from the moment he set them on task. They didn't look up from the job. He brought a trailer with all the equipment needed for the project. The young men loaded everything out of the garage, cleaned the floor and got to work on the overlay. There is down time as they have to wait for the product to dry but as soon as they could get back on the job, they were back on it. We added additional areas for him to do and he priced the job and it was affordable. He sealed the slate floor in our sunroom. It looks fantastic. He did the garage and we added on the front walkway and porch and back patio. We are very happy with what he did and his workers. We can provide pictures of what he did if you have any questions.

Chris did an amazing job on our flooring at our business! We have used him twice now and both times I was very pleased with his work!! Will definitely use him again!

They were excellent. They do great work and I highly recommend them.

We hired Chris Knox who works under all4floors and C&M Construction and Paving LLC, t On April 14, 2020 Chris came to our home to give us a quote. We all agreed that he would remove all the baseboards, move all the furniture, grind the existing finish off the floors using a grinder and a high filtration vacuum system, remove thin set from the floor in my shower room, clean the floors, and apply the epoxy. The high filtration vacuum system was supposed to drastically minimize dust. Chris explained that I would not need to empty closets, I would only need to move the bottom rack of clothing in the closets because the vacuum system would prevent dust from getting on everything. He would do this in two stages so we would not have to move out for a few days. We would move into 2 of our extra bedrooms and he would do our living, dining, kitchen, laundry/pantry, master bedroom, master bath, and master closet then a week later he would do the rest of the house. The price we agreed to for the entire job, labor and product, was $6500 as evidenced in his invoice. We agreed I would pay for materials upon their delivery and I would pay the remaining balance at the completion of the job. April 16, 2020 Chris called to let me know someone would be by the next day to drop off the product and collect payment. He informed me it would be roughly $2200. I asked for a receipt from the supplier, he said that would not be a problem. April 17, 2020 Rob dropped off 7 epoxy kits and 7 bottles of pigment. I wrote a check for $2223.36, made out to Chris Knox. I asked for a receipt. Rob showed me a paper but said I could not have it because it was their only copy. My husband, Kevin, made a photo copy on our personal copier and returned the original to Rob. April 27, 2020 Rob, Chris, and another employee showed up to start the floors. Chris came inside and explained that they were not going to grind, they were going to sand the floors. Rob started sanding without a vacuum and the other employee started to remove the baseboards with a cold chisel. I had to give him my small pry bar and a knife and tell him to score the caulking to avoid damaging my walls. A short while later Rob went into the master bath to remove the thin-set. He did not seal off the room, shut doors, cover anything, or use any type of vacuum system to prevent dust. As a result, everything in my house is covered in dust. The master bath and closet are the worst with a thick layer of dust on everything including all the clothes in the closet, my husband’s dry clean only uniforms, the walls, shelves, doors, door casings, and both the inside and outside of my cabinets. A large bookcase in my living room, my oil paintings, drapes, kitchen counters, stove, walls, door casings, just every surface is covered in thin-set dust. The air vent in the shower area was left uncovered and was allowed to collect a large amount of dust along with the other vents in my home. We have not been able to run the air since this occurred. Chris wanted them to prime the floors this day as well but Kevin and I found a section of the floor in the laundry room that was peeling. Kevin sent a video of me peeling large sheets of the original finish to Chris and asked if it was ok to prime over that. Chris came over to look at the floor. He decided Rob would grind the laundry/pantry the next day. I showed him all the dust everywhere and asked why a vacuum was not used. He said because he decided to sand. I reminded him that he had agreed in advance to grind the thin-set in my shower area and asked why nothing was done to prevent the dust, explained that many pieces of my husband’s uniforms were going to have to be dry cleaned, my paintings would have to be restored, all my clothes washed, bookcase emptied and every book cleaned, etc. He apologized and again said the sander doesn’t make a lot of dust and I again reminded him that he knew they had to grind the thin-set. No offer was made to clean anything. Chris went outside with us while his guys applied masking tape to my painted cabinets, brick hearth, and some of the door casings. Then they all left. April 28, 2020 I left for work but Kevin was home all day. Rob returned with a grinder but no high filtration vacuum system to grind the laundry room floor. He again made no effort to collect the dust so my husband used our paint drop cloths and tape to cover our pantry. Rob then taped around the doorways. A couple more guys showed up and cleaned the floors. Rob at some point mixed the black pigment into the part A of the epoxy. He asked Kevin if we had any 9-inch rollers and Kevin said no. The two other employees left to get paint rollers. Kevin then asked Rob if he was going to start painting, Rob said yes. Kevin started looking at the floors and found a lot of peeling finish in the living room. Chris was sent a picture. While Kevin and Rob were waiting for Chris to get there, they tried sanding the living room floor again with our sander and sandpaper. During this time Rob told Kevin that our floors were going to fail and that Chris had too many jobs going at once which is why he was trying to get by with quickly sanding instead of grinding the floors like he was supposed to. But he asked Kevin not to tell Chris he had said that. Chris showed up and told Kevin he didn’t have a high filtration vacuum system; he would get one Thursday the 30th and could have Rob grind the floors then. This section of our floors was supposed to be dry and ready for us to move back into that half of the house on Thursday. My daughter was supposed to come home that Saturday but I had nowhere for her to be since we were still crammed into her room and one other room. I came home from work, Kevin and I talked, and we decided enough was enough. I would call Chris the next day and tell him we did not want him to finish the job. That night I continued to find things that were just wrong. Besides the peeling floor, they were going to prime over the dust in the bathroom. Chris made it very clear that nothing could be on the floor when it was time to prime and epoxy because it would be permanently trapped and make little peeks in the finish. Yet when I bumped the wall I the shower room while bending down to look at all the dust along the edges of the room it rained thin-set dust, it was everywhere. I came out of the shower room and saw that they had removed the masking tape from my painted cabinets and ripped off chunks of paint as well. April 29, 2020 I sent Chris pictures of the damaged paint and asked if his guys just didn’t know any better. He called, apologized, offered to have Rob fix it. I told him I did not want Rob back in my house to destroy anything else. He had covered my house I thin-set dust, told my husband our floors were going to fail, damaged my cabinets, his other guy would have destroyed my walls with his cold chisel if I hadn’t stopped him, Rob would have primed over improperly prepped floors if Kevin hadn’t stopped him twice. I told Chris I would finish the floors myself. We agreed I would give him a check for what little labor they did but we did not talk about an actual amount, Rob would pick up the grinder, return the product he had taken, and I would give him a check. Rob showed up, took the grinder, dropped off the product he had taken, and I gave him a check for $500 made out to all4floors. Rob left then called back about 2 minutes later asking if he could come back and get a check made out to Chris Knox. After some debate, I agreed. Rob returned the check I had made out to all4 floors and we started talking. I felt bad so I thought we could maybe work something else out where we finished prepping the floors and Rob could help us with the epoxy so that we knew it was done right. He left to go check on another job, I called Chris and he agreed to come by and talk about it. I left to run an errand and when I returned Chris was parked in the middle of my driveway and Rob was parked in the street in front of my house, I had to park in the neighbor’s driveway. We could not come to an agreement on price so I gave Chris a check for $500 for the two days his guys were at our house and they all left. May 1, 2020, Kevin and I decided to take the product back to Moon Decorative Concrete where Chris had purchased it in order to recoup our $2223.36 to buy tile. Kevin pulled out the receipt for the product and noticed that it listed 12 of everything for $2223. We only had 7 of each item. Kevin sent Chris a picture of the receipt explained the issue and told him he could reimburse us the full $2223 and we would give him the product that we had or we could take the product to the store and he could reimburse us the difference. Chris said no and now claims we owe him for 3 days labor, 61 man-hours. We have video surveillance that shows they worked 2 days with a total of 23 man-hours. May 4 2020 Kevin took the product to Moon Décor. They told him his “receipt” is actually a generic quote and gave him a copy of the real receipt. The real receipt shows that 12 kits and 6 pigments of metallic charcoal (the color we chose for our floors) were purchased along with 6 pigments of espresso were purchased. Moon Decorative Concrete was able to refund us for most of the product we brought back but upon inspection, they discovered another part A that had already been mixed with yet another pigment so they could not refund us for that or the part A that was mixed with the black pigment. Not only was I charged for extra product but he brought materials that he already had that was the wrong color and was going to mix it into our floor. We were originally going to just take back the product, get what we could for it, and let Chris have the $500 and be done. But after talking to Moon Decorative Concrete we believe that Chris willfully provided a deceitful receipt and knowingly charged me for enough materials for 2 jobs. We also believe he did the same thing to whomever was getting the espresso epoxy. We are now in arbitration with Chris. -- CONFIDENTIALITY NOTICE: The contents of this email message and any attachments are intended solely for the addressee(s) and may contain confidential and/or privileged information and may be legally protected from disclosure. If you are not the intended recipient of this message or their agent, or if this message has been addressed to you in error, please immediately alert the sender by reply email and then delete this message and any attachments. If you are not the intended recipient, you are hereby notified that any use, dissemination, copying, or storage of this message or its attachments is strictly prohibited.