Action Home

I visited with Donald Kennedy, the owner, in person before we began the job. He informed me his fees are $400 per day for one person and $700 per day for 2. However, he informed me his days were approx. 5-6 hrs. not 8 hrs. Therefore the fees were greater than $100 per hr. I was desperate to have two laundry room cabinets re-made after a general contractor , Joe Bailey, had made them incorrectly, but refused to re-do them. I had many of the supplies on hand, so very little materials were needed. Don asked me about adding an under counter light and I said sure. Don had assured me his company "does it all", so anything else which I needed to have repaired he could do so. When Troy his assist. purchased the undercounter light, he asked me if I would like him to purchase one to replace a non-functioning light in the kitchen. I said "sure"... When they gave me the bill, they had 2x their labor over the initial quote AND CHGED ME $230 for a VERY few supplies. I was in shock...all total they were on the job less than 9 hrs. They arrived at 10 a.m. on Thurs., but Troy was working primarily alone for most of the day---they left at 3:30 on Thurs. Then Troy returned at 11 a.m. on Fri. and left at 2. When I queried them on the cost, they said they were out "running errands" for the job...I DO NOT believe it took them that long, nor cost that much, when I had the majority of all the materials "on hand"...Additionally, there was a dryer vent which they removed when moving the cabinet, which Troy trimmed and discarded, then realized it was too short. That should have been their expense, not mine. They trimmed and discarded the vent...yet charged me to purchase another one and inflated the costs when doing so. Why not tell me they would 2x or 3x the retail cost on anything they purchased? I would have told them NO WAY. Sucn actions are "underhanded". Other contractors have informed me of their increase on items purchased. Not w/Don. He appears to be helpful, but he realizes he is "increasing his bill." I'm a single gal on a very restricted budget, so there is no way I would have agreed to anything they did if I had known they would price gouge me. I had a written estimate from another person for $760.00 what they did, plus additional work. I sincerely believed Don would keep his word that it would be approx. $600 to complete the job.m **** Following this review, Don replied, which I would expect him to do. However, I find it most interesting that many of his comments were totally fabricated. I'm a professional in my 60's, not an elderly lady in my 70's. He is aware of that because he had been quite chatty about "family issues" when he was seeking to obtain my business, sharing items about his children, etc. It's interesting that when one chooses to rip off someone they fabricate the truth in hopes of making themselves feel better. My marital status and the price of my home have absolutely nothing to do with the integrity of Donald and his work ethics. The fact that the general contractor abandoned the job is my rationale in seeking others to complete the job. Again it is 100% false that Joe Bailey didn't take my calls. There was no reason to telephone him when he abandoned the job. Additionally, I informed Don immediately upon submission of his mandated inflated bill that I was ceasing any/all future work with him, since he was unwilling to keep his word on the bid he had submitted to me. Therefore, I owe him nothing for doors since there was NO agreement for doors. He made more than enough money to cover any expenses he incurred with his astronomical price gouging. There was NO mention of anything negative about the home inspector and that is a total fabrication. Additioinally, the comment about Faith electric is false in that I merely asked Don about installing a wall oven and he informed me I must contact Faith Electric for that. His other comments are false, as reflected in my reviews of Faith Electric. If there were problems with them, I would not have continued to hire them for services. Over 75% of the items he noted he completed are inaccurate and/or totally fabricated. Perhaps he feels this justifies his price gouging. As the Central OK Bldrs. Assoc. has noted, there are countless contractors without integrity whom lack a professional code of ethics and Donald Kennedy is one of these persons.

they were on time...effencient...but over priced

They arrive timely and completed the job timely on all 4 occasions.

Great job!!

They were professional and prompt in the estimate.

The work on both projects was excellent and quick. We had gotten other bids and the bid on the ramp was the same as other companies, but the bid on the floor was a little more expensive. We went with this company even though it was a higher bid because he gave me a sense of honesty and customer satisfaction while estimating.