The repairmen were punctual and nice, but they had no clue what they were doing. They guessed at what the problem was, removed the wrong parts (compressor), could not re-install the compressor the next day because they threw it in the trash pile at work the night before. The replacement they ordered was the wrong model (they blamed the wholesaler). Then, finally, the "guy who knows what to do" arrived - after the 2 repairmen called him a dozen times. So he gets involved and decides to replace a valve/filter thingy. 2 weeks later they were finished, apologized for all that went wrong, and left. At that time I had cold air blowing and all was well. Now, with warmer weather here (six months later), I turn on the AC unit and get nothing but hot air. After 2 hours of operation, the "check" light was illuminated on the thermostat. There's no way I'm going to call Van & Co. again. For what it's worth, my folks have had a very similar experience with Van & Co. It seems the company has gone down the drain since the owner died and the widow sold the business.
Description of Work: Van & Co. tried to get upstairs geothermal AC working again. Van & Co. installed this geothermal unit when the house was built 14 years ago.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$1,400
Loretta H.
03/2013
5.0
heating & air conditioning/hvac
 + -1 more
1986, We built a new home in Cotton Co. Van & Co provided Geo thermal heating & cooling. To present, we have never had another co to service the unit.. Van & Co are pioneers & experts in their field. The system is a system that is easy on the nasal breathing. The nasal passages do not dry out. We have a effiecent system that has unlimited hot water in the summer.
Description of Work: From 1986 to present Bill Van Alstine Co and family are Excellent Co . His helpers are to be recommended to any one . Their work is Excellent from the 1st time... everytime. They treat anyone like they would like to be treated. In 1986 Bill & Wife installed a geo system from outside work drilling the wells to all the inside work.. We have upgraded the unit to a larger one. and Van & company have continued to care for home with cool & heating. The prices are reasonable, too. From OSU, Bill continued his ground breaking frontier and installed the OKC OK Capitol system.
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Service Categories
Heating and Air Conditioning
FAQ
VAN & CO is currently rated 3 overall out of 5.
No, VAN & CO does not offer free project estimates.
No, VAN & CO does not offer eco-friendly accreditations.