HINZ REFRIGERATION-AC & HTG

Description of Work: Installed a new Trane package Heat And Air unit

Description of Work: First I didnt want to use this business but my father-in-law knows the own so there wasnt much of an option for my husband and me. So first time there were two guys sent out that installed our thermostat wrong and didnt do what my husband and I told them to do. Second time they came out because our heater "stop working" during a snow storm and the house got down to the 40s, when the guy came out he made it seem like everything was broken and that they had to hook up the old thermostat that was from the 60s. Claiming that the new digital thermostat was messing things up because I set up the Wi-Fi on it so I could use the app on my phone. Come to find out there were multiple issues so the guy tells us well looks like we need to totally replace this and that but I dont want to get into anything this big today! Keeping in mind its really just me and my dogs here during a snow storm! Then turns around and takes his lunch and I call my husband and let him know how the rude the company man was and he called him to see why he figured out the issues and just decided to not fix anything since we now have to pay a second visit fee for what they failed to do the first time. And he claims he is helping up on and that if he needed to he would come shut us down because there was carbon dioxide emissions coming out of our vents due to error in building. so my husband gets on the phone with the owner and tells him that the service person was threatening us since we told him not to be back since it was a waste of time for them to be there. So after our complaints to the owner he came and checked out our furnace and outside unit, seeing that the furnace was old as the house and the outside unit was busted he let us know it needed to be completely replaced. He ended up giving us payment options since we just found out we are expecting. Just when we think the owner won us back thanks to his respectful nature we continued with them and ordered both parts. But the day of installation the service people Left for lunch and let my two Huskies out and they didn't have their collars on. So here is this pregnant hot mess having a panic attack because I have severe anxiety and losing my voice yelling for my lost dogs which were gone for god know how long! I was livid!