I purchased a garage door at Lowes Aztec Over Head 2 several days later Aztec calls me on a Wednesday telling me my door is in and they want to install it on Friday. I indicate I cannot be available until the following week so they schedule it for the following Wednesday 11/22/2017 they tell me I will get a call that day with an appointment time. I call the day before the appointment and they assure they will be there on the 22nd... Most of the day goes by no call I call them and all I get is a voice mail. Finally at 3:33pm the installer calls and says they will not be coming feeding lines that they had people call in when I state that is unacceptable I have been waiting all day the installer said that was not his problem. He then said we just got the door today anyway... this goes totally against the fact they wanted to schedule to install the door the previous Friday... when I said I would be filing a complaint he said go ahead... when I indicated this was not acceptable business practice and that maybe I should go back to Lowes and cancel the whole order his words were "go ahead I do not care it makes no difference to me" I went back to Lowes and they were unable to make contact with the company... At this point I have no way to know when the work already paid for will be completed or if it will be... This installers attitude and the general fact I was unable to reach anyone in their management while they had work scheduled to be going on is unacceptable and needs to be addressed... This incident has likely cost Lowes a customer as i doubt after the experience with this contractor i will ever again make any large purchases from Lowes knowing they work with contractors such as this one...
Description of Work: Garage door installation... Failed to make installation date, treated the customer like the customer means nothing to them and acted as if customers time means nothing at all.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Janis W.
03/2017
5.0
garage doors
+ -1 more
Everything went just great.
Description of Work: Garage door needed a new motor.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
C M.
01/2017
2.0
garage doors
+ -1 more
The service tech never showed up nor did they call to say they would be late or anything.
Description of Work: We need are garage door fixed, the spring broke and it won't open
Rating Category
Rating out of 5
responsiveness
1.0
punctuality
1.0
Greg W.
02/2015
4.0
garage doors
+ -1 more
They have high rating on professionalism, service and clean up. They were very good. I would knock them down a little bit on high cost and not responding very well in the quoting phase. When they finally did the work it was excellent.
Description of Work: Aztec Overhead Door installed a new garage door and garage door opener. They also worked on some sharp overhead doors.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0
Yes, I recommend this pro
$1,500
Turaj P.
06/2014
5.0
garage doors
+ -1 more
I can't speak to the actual cost of the repair as this was covered under our home insurance, but the work was done quickly seems to be of good quality.
Description of Work: Aztec came to fix a very badly askew garage door.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$75
Deb N.
02/2014
5.0
garage doors
+ -1 more
Aztec worked around my schedule and came out and replaced it in time to get it covered by the warranty so it only cost me $60 instead of $360. They did a great job and worked around some electrical issues to make it a safe installation. I'll be contacting them shortly to get a new garage door to go with the new opener.
Description of Work: My garage door opener died 4 days before my homeowners warranty expired.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
Steve L.
02/2014
5.0
garage doors
+ -1 more
Great Job, excellent workmanship with professional advice!!!
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$1,166
Jerusha S.
04/2013
5.0
garage doors
+ -1 more
Overall the garage door replacement went well. I wish they would have matched the paint between the 2 garage doors a little bit better though.
Description of Work: Aztec was able to replace my garage door to my rental home on time and within my budget.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$540
Carolyn H.
03/2013
5.0
garage doors
+ -1 more
Went good.
Description of Work: Called company in the morning to come out and fix broken spring on garage door, they said they would be out after 2pm the same day. They called before they came at about 3:30pm. Replaced the spring and suggested replacing the other one. Seemed like the smart thing to do so we did. Took about 1 hour for whole job. Very professional, would use again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$211
Cindi R.
03/2013
4.0
garage doors
+ -1 more
I believe I called them on Tuesday late afternoon but they were not able to come until Thursday morning. They promised to call first. Thursday morning they didn't call so I called them. The man apologized and said that somehow they had overlooked our request. He said he would be at our house in 15 minutes and he was! The door had two springs and he recommended that both be replaced. I agreed. It took only a few minutes and the work was finished.
Description of Work: Replaced the spring on our two-car overhead garage door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$215
Patricia T.
07/2012
5.0
garage doors
+ -1 more
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
07/2006
5.0
garage doors
+ -1 more
THEY WERE VERY CORDIAL AND POLITE. THEY SHOWED UP ON TIME AND IMMEDIATELY GOT TO WORK. THEY WORKED QUICKLY AND THE QUALITY OF THE PRODUCT AS WELL AS THEIR WORKMANSHIP WAS TERRIFIC.
Description of Work: THEY INSTALLED MY GARAGE DOOR.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
07/2006
4.0
garage doors
+ -1 more
THEY DID NOT RETURN TO MAKE ADJUSTMENTS AFTER THE INITIAL INSTALLATION AND DID NOT CHARGE US FOR ADJUSTMENT. THEY WERE VERY PROFESSIONAL AND RELIABLE THOUGH.
Description of Work: THEY REPLACED THE OVERHEAD SPRINGS FOR THE GARAGE DOOR.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$200
07/2006
5.0
garage doors
+ -1 more
THEY SHOWED UP WHEN THEY SAID THEY WOULD, AND THEY WERE VERY NEAT. THEY MADE SURE TO CLEAN UP AFTER THEMSELVES. THE PRICES WERE AFFORDABLE AND THEY WERE VERY PROFESSIONAL.
Description of Work: THEY CAME OUT TO REPAIR THE SPRING ON THE GARAGE DOOR.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$68
07/2006
5.0
garage doors
+ -1 more
THEY MADE IT TO MY PLACE RIGHT ON TIME AND THEY WERE READY TO WORK. THE EMPLOYEE THAT ARRIVED WAS VERY THOUGHTFUL AND OUTGOING, I WAS GLAD HE SHOWED UP. I WOULD NOT OF WANTED IT ANY OTHER WAY.
Description of Work: THEY CAME OUT TO REPLACE THE GARAGE DOOR OPENER. THE GARAGE WOULD NOT STAY OPEN.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Garage Doors,
Fencing
FAQ
AZTEC OVERHEAD DOOR INC is currently rated 4.5 overall out of 5.
AZTEC OVERHEAD DOOR INC accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, AZTEC OVERHEAD DOOR INC does not offer free project estimates.
No, AZTEC OVERHEAD DOOR INC does not offer eco-friendly accreditations.
No, AZTEC OVERHEAD DOOR INC does not offer a senior discount.
No, AZTEC OVERHEAD DOOR INC does not offer emergency services.
No, AZTEC OVERHEAD DOOR INC does not offer warranties.