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Tulsa Fireplace Supply

Fireplaces, Gas Logs, Doors,

About us

We are a family owned company and take pride in our knowledge and care of our customers. We consider our owner to be the number one individual in the metro area for fireplace information. He has been in this line of work since 1980.

Business highlights

36 years of trusted experience

Services we offer

Fireplaces, stoves, gas, mantels, grills & glass doors sets.

Amenities

Warranties
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.913 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
8%
3
0%
2
0%
1
8%


Rating CategoryRating out of 5
quality
4.8
value
4.4
professionalism
4.8
responsiveness
4.4
punctuality
4.8
Showing 1-13 of 13 reviews

Therese H.
01/2017
5.0
fireplaces
  + -1 more
Sensor was replaced. Now fireplace is working well.
Description of Work: Gas fireplace was shutting off by itself.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$65

Teresia D.
02/2016
1.0
fireplaces
  + -1 more
unknown
Description of Work: They never responded to my request.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Response from Tulsa Fireplace Supply
[Member Name Removed], I am sorry for not responding back to you. We actually can receive 200 phone calls a day for service during the winter months along with customers in our showroom, so it is possible we have misplaced your call information. We try to get back to everyone, but with that many phone calls, unfortunately we might miss some customers. I looked in our pending work files to see if we wrote a ticket and just never followed through, but I did not find a work ticket for you, so I am not sure what it is you were requesting of us. I do apologize. If we could still possibly be of service to you, you may call and ask for me personally. Jill w/Tulsa Fireplace Supply

Mary M.
02/2016
5.0
fireplaces
  + -1 more
unknown
Description of Work: caulked cracks in chimney

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

John E.
03/2015
4.0
fireplaces
  + -1 more
unknown

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0


Craig M.
02/2015
5.0
fireplaces, gas logs
  + 0 more
unknown
Description of Work: Performed annual maintenance on gas log insert. Did a great job, cleaning adjusting and testing as needed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from Tulsa Fireplace Supply
Thank you for your positive review of our company. We appreciate your business and would like to serve you again when you need further assistance. Keep in mind that by early fall is the best time to get an appointment - we get consumed with service calls in the winter.

JOANN H.
10/2014
5.0
fireplaces
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Judy R.
08/2014
5.0
fireplaces
  + -1 more
Initially, I had some difficulty getting the company to call me back to schedule an estimate (hence the B on responsiveness). But after that, it all went well. Once the company was out to measure, the rest of the process was smooth and reasonably quick. I went with a modern gas fireplace (glass beads) rather than gas logs, and with a remote. The installer was prompt (early, actually), courteous, and professional. I'm very pleased with the work and the result.
Description of Work: Installed a gas fireplace in the old wood-burning fireplace. There was a gas starter already in place, so no gas line needed to be run.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$1,350

Carol R.
05/2014
5.0
fireplaces
  + -1 more
unknown
Description of Work: Inserted ventless ceramic logs. Worked great this winter, kept much warmer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Walt F.
01/2014
5.0
fireplaces
  + -1 more
.
Description of Work: Installed fireplace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kathy R.
09/2013
5.0
fireplaces
  + -1 more
Called 8-30-13 and requested service call to measure for glass doors. Took a couple of days for the person that schedules estimates to return my call and set up time and date. Came out in just a few days and took measurements. Left brochure on what styles and colors I could order. Explained that even tho my house was 20 years old, they could still order the doors manufactured by the company that installed my fireplace. Doors were ordered, received and professionally installed on 9-17-13. Installer was fast, professional and very courteous. Took the time to explain how to safely operate and use. Doors work perfectly and look wonderful. Very satisfied with the work, the service and the professionalism of this company and it's staff.
Description of Work: Measured for fireplace doors and ordered and installed.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$433

Sarah S.
02/2013
5.0
gas logs
  + -1 more
I use Tulsa Fireplace Supply because the builder used them when he built the house. He said the guy that came out was really good. He also said that it would cost as much to put new gas logs in as it would to fix the ones that weren't working. It takes a lot of time and they charge by the hour. So we just went ahead and got a new set of gas logs.
Description of Work: Tulsa Fireplace Supply supplied me with Gas Logs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$725

Alex V.
12/2012
5.0
fireplaces
  + -1 more
The service person, checked it, cleaned it out and gave a thorough revision and cleaning and then placed the unit into operation.
Description of Work: I requested a full checkout and cleaning of the fireplace in my house and it done

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$75

Jerry G.
11/2011
5.0
fireplaces
  + -1 more
Overall the company is easy to work with. They are a little unorganized. We had to call them to ask when they could install even after we visited their showroom the prior week. But they are friendly and did a great job.
Description of Work: Tulsa Fireplace and Supply installed a vent free gas log set in our existing wood burning fireplace. I cleaned out the fireplace prior to their visit. It took them about an hour and the job was done professionally.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Response from Tulsa Fireplace Supply
Thank you for the positive posting! I can understand her thoughts on us being unorganized; that issue is due to the fact that we are highly recommended and have so many service calls in the fall and winter that we generally will run two complete weeks out and cannot actually schedule appointments before a couple of days prior to the service. I have to be able to schedule my technician in areas where he can do several tickets on the same day. We believe we are the most knowledgeable in the fireplace business and greatly appreciate our customers.

    Contact information

    9251 S Garnett Rd, Broken Arrow, OK 74012

    tulsafireplace.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Fireplaces,
    Gas Logs,
    Doors,
    Gas Grills

    FAQ

    Tulsa Fireplace Supply is currently rated 4.9 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Tulsa Fireplace Supply accepts the following forms of payment: Check,Discover,MasterCard,Visa
    No, Tulsa Fireplace Supply does not offer free project estimates.
    No, Tulsa Fireplace Supply does not offer eco-friendly accreditations.
    No, Tulsa Fireplace Supply does not offer a senior discount.
    No, Tulsa Fireplace Supply does not offer emergency services.
    Yes, Tulsa Fireplace Supply offers warranties.
    Tulsa Fireplace Supply offers the following services: Fireplaces, stoves, gas, mantels, grills & glass doors sets.

    Contact information

    9251 S Garnett Rd, Broken Arrow, OK 74012

    tulsafireplace.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM