Total Care Housekeeping Services

Excellent service.

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They are a wonderful company. The same person comes out every two weeks. They are very dependable and do a great job. I trust them in my home.

Poor - can't keep scheduled appointments

Charlotte was friendly, professional, accommodating and very hard working. Our only criticism is a small one. It would have helped more had she stepped back when one job was done to inspect her work more closely. If we found something she missed, she immediately corrected it and had a wonderful attitude about customer service. However, a little closer quality control check would have found things missed. That said, would we have her back to clean? Sure, absolutely!

Michelle, an employee with Total Care Housekeeping, is punctual and courteous. She gets the job done with great quality in a timely, efficient manner.

Charlotte was on-time and in uniform. She cleaned steadily for 6 hours. She was very thorough on my wood floors, bathrooms, and kitchen. I would recommend Total Care to my friends.

Temeca arrived at 1:45 & went right to work, working steadily for about 4 hours.

Sherry was pleasant and thorough. Several different ladies have cleaned my house and they are all very professional and efficient.

I was very pleased that Total Care was able to schedule my cleaning for less than a week from when I called. Shay arrived a few minutes late, but more than made up for it by her energy and conscientiousness. I'm not sure if she even took a bathroom break the entire 6 hours she was here! When I pointed out a couple of places on the kitchen floor that she missed, she was unperturbed and got right on it to make it look great. I have been burned by some other services in the past, so I was a little nervous about trying another cleaning service. I'm glad I gave Total Care a try!

She brought her own cleaning supplies. She used my vacuum cleaners, although I think she also had her own. I was on site while she was here and she took about a 15 minute lunch break, but other than that she worked continuously and did a very good job. I plan to hire her on a regular monthly basis. She was professional, efficient and appeared a few minutes before the appointed time, so I could show her around and explain what I wanted. I think it is important with house keeping personnel to pick up and put away items and have the house uncluttered, so they can do what they are hired to do: clean. Also, the person who scheduled the appointment was courteous, professional, friendly and returned my call promptly. She also called to remind me of the date a week in advance. The company is insured and bonded. Charlotte, the person who performed the services, had no problem finding my address and located it with a GPS system. I had a pleasant experience with all the people i dealt with in this company. I would highly recommend them.

It was great!! They did a great job.

I have owned a housecleaning service in the past. I felt like I had to train the workers that came out to my home. One time they were late and the other time they never even showed. Katrina the house cleaner told me the manager Triacia failed to call me and cancel the appointment when they never showed up. They are not as professional as I would have like to them to be. I am still giving them a chance because I feel like I can trust Katrina.

Fabulous. Great job, came home to a sparkly clean house. Thank you so much.

We had received a flyer on our front door, indicating cleaning at various levels and some really superb prices. I called and left a message as we needed the cleaning done the next morning, due to a big move up of closing date. I was never called back with either an attempt to set up a schedule or a coutesy call to let us know they were not available on such short notice. I waited several hours for a return call. Since I did not receive one, I called around and booked elsewhere.

I got off to a rocky start with this company. After working with Trish and Karmen they agreed to make up for some short comings. Working with Trish and Karmen was easy and rewarding, they truly do care about there customers. Mary came out to redeem Total Care and what a job she did! She is a Hard worker and very pleasant. Total Care hit a few errors however in the end hit a home run! i paid more then expected, however the first clean is the toughest, trying to get to know the house and doing what is needed to bring the house up to par. . Total Care has me for twice a month service, and they do a fine job in housecleaning. A BIG Thank you to Trish, Karmen and most of all Mary! They have turned me around to a very satisfied customer!

We are very pleased with the quality of their work. The owner keeps a tab with us to make sure we are satisfied. I would use them in the future.

Mary is wonderful. She is very respectful of my two napping babies and works around them and their nap schedule. She focuses on exactly what I ask of her and then if time allows, she goes the extra mile. I would recommend Mary to anyone. I appreciate that I can make the payment directly on the website.

When I originally contacted Carmen of Total Care we discussed the different options of their house cleaning services. After deciding to have them come once a month I opted for a first time "deep cleaning". My husband and I both work full-time. Our children are grown, so it's just us. I just need someone to come do the "big stuff" that I don't have time to do. I set up the date and time and she said she would get back to me to confirm. The day before they were scheduled to come, I had not heard from her, so I called her to confirm. She told me that "Desiree" whom she had scheduled to come clean had a doctor's appointment with her daughter and asked if she could come later in the day. I told her that does not work with my schedule, that I had arranged to take off from my job in the morning to be able to be there when the housekeeper arrived. Carmen told me that she would get with the housekeeper to see if she could make other arrangements and get back with me later that day. I did not hear from her as promised, but at 8:30 the next morning, "Kelly" arrived. I showed Kelly the house and we went over what was to be done and I left. Kelly was neither friendly, nor professional. When I got home my house looked and smelled amazing and I was so happy! But after looking further it was clear that Kelly did not do the "deep clean" as agreed. So I called Carmen the next day and left a message for her to call me back, but I did not hear from her. I called her the next Monday and spoke with her about whether or not Kelly did a deep clean or just a normal cleaning. She told me that Kelly told her that she cleaned at my house for six hours. I told Carmen that in looking, my light fixtures and ceiling fan were not dusted, the baseboards had not been cleaned and there were still "dust bunnies" on the bathroom tile behind the door and in the corners. Therefore I paid online $75 for a normal cleaning instead of $150 for a deep cleaning. Carmen said she would check with Kelly and call me back if I needed to pay the difference. She never offered to send anyone out to take care of what hadn't been done. Even so, I told her that I would like to set up for them to come clean once a month and we discussed which days worked for me. Again, Carmen said she would look at the schedule and call me back. I still have not heard back from Carmen and it appears that they have gone out of business. There is no longer a website listed and they do not answer their phone.

Mary was very professional. She came in and got straight to work. She was kind and friendly and her work is impeccable. My bathrooms and floors have NEVER looked so good. I look forward to having her come again regularily and will recommend this company to everyone and anyone. BRAVO!

I use them every two weeks and they have been really good. As far as price in the area, they are one of the lower prices cleaning services that we found. They have a three hour clean and a four and one half hour clean; the first time they came out they did a six hour clean. There were a few things they missed the first time but the owner was easy to work with; came back and had somebody come back and finish up the things they did not get. She has been really great to work with and the girl who has been doing our house regularly has been good. They do discounts for referrals and things like that. I will use them again in the future.