Tom Hundley Heating & Cooling Llc

I replaced a 16 year furnace and 2 year old compressor and condensing unit with a new Trane 16 Seer unit. Tom did a great job bidding and following up on his bid. He was able to offer me a 16 Seer unit 4 ton unit for less than a 14 Seer taking into account federal and local rebates. His workers arrived promptly. They were courteous, kind and respectful of me and my home. They worked very industriously to change out my HVAC and did a super job in the process. My new unit is not only more energy efficient but very quiet in its operation. I am extremely pleased with the work performed and the willingness to compete for my business. I would highly recommend Tom and his team to anyone wanting to upgrade their system.

They came out and installed all new equipment for us. They were excellent. I would highly recommend them. The crew was excellent. They were very knowledgable at what they did. Tom himself followed up with us to make sure we got our rebates back. His wife works in the office and she is super nice.

I have no complaints about time management, quality of work or professionalism of the tech. My only problem with this company deals with their pricing. It was $65.00 for diagnostics then he would go to purchase what was needed. Then charge for the work. When I called for the appointment I TOLD THEM EXACTLY WHAT THE PROBLEM WAS. He (Tim I think) came out and in less than one minute confirmed my diagnosis... then left for the part, put it in and STILL CHARGED ME THE $65.00 TO DIAGNOSE THE PROBLEM. Wrong wrong wrong. My friend, who made the recommendation agreed.. he attempted to reach the owner more than once but was unsuccessful and never received a return call. I would recommend w/ reservations and warning ---

They arrived promptly and began inspecting the HVAC system. The noise does not occur all the time, so I was concerned that it wouldn't happen while the tech was present. He was very patient, removing various panels and testing all the connections. He noted a disconnected ground wire due to a mis-aligned motor (something that my previous heat and air provider never spotted) and eventually found the source of the noise - the draft motor. He explained what was happening, and gave me various options for remedy which included replacing the draft motor or purchasing a new system. We are opting to purchase a new system as this one is already 13 years old and the condenser unit outside has already been replaced as of last year. The tech (and the staff over the phone) were incredibly friendly, knowledgeable, and honest. They were not pushy whatsoever regarding installing the new system - simply giving another option due to the age of the system. We're waiting a couple of months to replace the system, but when we do, I will definitely give Tom Hundley a call!

As they are Trane representatives, the installers were unfamiliar with the specifics of my equipment. As they're located in Broken Arrow, they would be unable to arrive and start work until after 9:30 and would generally quit by 3 PM, until the third day of the effort, when I had assumed they were done. At that time, they had me pay for the completed job and I later discovered that the A/C compressor was not wired properly or functional. Due to a lack of communication with their supervisor/estimator (such as reading the quote), they originally neglected to install the furnace as per the quoted and approved installation scope. In removing the furnace unit, they split the access wood trim and did not properly protect the carpet, causing damage to the carpet. The Owner offered a cleaning service to remedy. As of this date (01/03/2012), I am waiting on the final terminations and start-up of the A/C. A good portion of the delay has been due to my decision not to pay an additional $400 for Hundley to run a multi-wire from the A/C compressor to the air handler PLC and the discovery that I also needed additional wires from the thermostat and a new thermostat capable of handling the two stage unit. The overall installation is functional, but poorly planned, as they did not do any pre-layout with all the necessary items.

My old heat and air was kept crippling along for years by Tom Hundley Co. When it was finally time to replace, they were able to install the next day. Mr. Hundley is a trustworthy, hardworking businessman. Everyone that I have dealt with has been very polite and personable. Especially Brandon, who is especially kind and capable!

The person who came out to give the estimate was very nice and professional. I didn't have any complaints. The estimate was for free. My overall experience with him was excellent.

The work was very well done, they were professional, and we were happy. He was the middle bid on the estimates we got.

They were very friendly. I was pleased with their service and I would use them again.